Client care Flashcards
Tell me about an example of how you have provided good client care.
Tell me about an example of when you have provided a high standard of
service to a client
How have you dealt with an unrealistic client deadline?
How have you dealt with unrealistic client expectations?
Tell me about the approach you have taken when dealing with a non-
technical lay client.
Tell me about the approach you have taken when dealing with a client
with a high level of property knowledge
How have you established a client’s objectives?
How have you confirmed a client’s brief?
How have you established a scope of services?
How have you calculated fees for professional services?
How have you compiled an appointment document?
How have you established project stakeholders and their status within a
project?
How have you set up communication systems with a client and
stakeholders?
How have you issued reports to a client?
How have you dealt with a complaint?
How have you measured KPIs?
How have you analysed the data gathered through the client briefing
process and formulated a detailed client brief?
Birmingham Land Review - How do you feel you represented good client care in this matter?
Birmingham Land Review - In terms of your presentation, how was this received?
Birmingham Land Review - How did you communicate with the landowner?
Birmingham Land Review - Why is it important to ensure good relationships with clients?
Bagot Street, Birmingham - You mentioned the wall was in a poor state, what let you to this
conclusion?
Bagot Street, Birmingham - If it was not your clients, how would you have communicated this to the
relevant party?
Bagot Street, Birmingham - Whose responsibility was the wall?
