Client Care

Question 1

What are your firms KPIs?

Answer 1

• 90% collection at Day 14
• 95% collection at day 21
• 98% collection at day 28
• Budgets issues to Client minimum 2 months before and Recs within 3 months
• Leases uploaded onto the system within 7 days of being signed
• Document compliance at 95% on Meridian and QUOODA
• Comments on the remedial actions updated every 10 days minimum.
• 6 monthly inspections minimum

Question 2

What are your firms rent KPIs?

Answer 2

90% collection at Day 14
95% collection at day 21
98% collection at day 28

Question 3

How do you ensure you achieve your KPIs?

Answer 3

For rent i pre chase each quarter and have procdures to chase late payments

For H&S i use Meridian and QUOODA to monitor compliance