Client Care Flashcards
1
Q
Tell me about Client Care
A
”- The concept of identifying all client/s colleagues/third parties who are your clients and the behaviours that are appropriate to establish good client relationships
- The systems and procedures that are appropriate for managing the process of client care including complaints
- Requirements to collect, analyse and define the needs of clients”
2
Q
Give me some examples of providing good client care
A
”- Understand their objectives and requirements
- Listen to their client and seek formal/informal feedback
- Understand client’s position and long term goals
- Repsond quickly to queries and reularly report”
3
Q
Give me specific examples of where you have provided good client care and how?
A
…
4
Q
How do you identify your client?
A
- Key influencers /decision makers beyond person I’m dealing with
- At firm level, market research and networking
