Client advice Flashcards
ways of providing advice to clients?
telephone email leaflets and written information face to face videos letter
advantages and disadvantages of telephone advice?
+ client can ask questions with instant answers
+ tone of voice can be assessed
- body language cant be assessed
- client might forget what is dicussed
advantages and disadvantages of email advice?
+ clien can refer back to the information
+ client can reply to email to ask questions
- may misunderstand information
- delay in answering questions
- email may end up in junk
advantages and disadvantages of leaflets and written advice?
+ can refer back to the information
- client might misunderstand the info
advantages and disadvantages of face to face advice?
+ client can ask questions with instat answers
+ tone of voice and body language can be assessed
- may not remember all the info
- may get distracted
advantages and disadvantages of video advice?
+ provide visual and audio information
+ can watch multiple times
- may misunderstand info
advantages and disadvantages of letter advice?
+ can refer to info when needed
- might misunderstand info
what information should be provided to clients about medication?
purpose of medication
- so client understands why meds are needed
- then more likely to comply
safe handling and disposal
- ensure waste is disposed of correctly
- in line with relevant legislation
route of administration
- ensure client administers correctly
frequency of administration
- so client knows how often to administer
- can plan how to manage this around commitments
when the animal last had a dose
- know when next dose is required
- avoid under or over dosing
adverse reactions
- client knows what to look out for
- and what to do if suspect adverse reaction
compliance
- understand why its important to administer as directed
what information should be provided to colleges when handing over?
patient factors - tolerance requirement for restraint
- useful to share what know about patient
- helps next team nurse them
frequency of dosing
- ensure dug is administered correctly
route of administration
- so administered correctly
any history of adverse reactions
- ensure all team members know what to look out for
when last had drug and when next dose is requires
- ensure administered correctly
- avoid under or over dosing
providing advice on the administration of medications?
principles of effective demonstration
- must be realistic
- the client must be there
- let film so can watch back
pitching level of instruction and guidance
- hard to gauge
- don’t want to patronise - may have many pets and meds or never before
- check if used before - if yes quick recap f no full demo
checking understanding
- avoid patronising
- have repeat and give demo
- assess how behaviour - acting ensure
follow-up
- consultation or phone call