Client advice Flashcards

1
Q

ways of providing advice to clients?

A
telephone 
email 
leaflets and written information
face to face 
videos 
letter
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2
Q

advantages and disadvantages of telephone advice?

A

+ client can ask questions with instant answers
+ tone of voice can be assessed

  • body language cant be assessed
  • client might forget what is dicussed
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3
Q

advantages and disadvantages of email advice?

A

+ clien can refer back to the information
+ client can reply to email to ask questions

  • may misunderstand information
  • delay in answering questions
  • email may end up in junk
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4
Q

advantages and disadvantages of leaflets and written advice?

A

+ can refer back to the information

  • client might misunderstand the info
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5
Q

advantages and disadvantages of face to face advice?

A

+ client can ask questions with instat answers
+ tone of voice and body language can be assessed

  • may not remember all the info
  • may get distracted
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6
Q

advantages and disadvantages of video advice?

A

+ provide visual and audio information
+ can watch multiple times

  • may misunderstand info
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7
Q

advantages and disadvantages of letter advice?

A

+ can refer to info when needed

  • might misunderstand info
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8
Q

what information should be provided to clients about medication?

A

purpose of medication

  • so client understands why meds are needed
  • then more likely to comply

safe handling and disposal

  • ensure waste is disposed of correctly
  • in line with relevant legislation

route of administration
- ensure client administers correctly

frequency of administration

  • so client knows how often to administer
  • can plan how to manage this around commitments

when the animal last had a dose

  • know when next dose is required
  • avoid under or over dosing

adverse reactions

  • client knows what to look out for
  • and what to do if suspect adverse reaction

compliance
- understand why its important to administer as directed

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9
Q

what information should be provided to colleges when handing over?

A

patient factors - tolerance requirement for restraint

  • useful to share what know about patient
  • helps next team nurse them

frequency of dosing
- ensure dug is administered correctly

route of administration
- so administered correctly

any history of adverse reactions
- ensure all team members know what to look out for

when last had drug and when next dose is requires

  • ensure administered correctly
  • avoid under or over dosing
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10
Q

providing advice on the administration of medications?

A

principles of effective demonstration

  • must be realistic
  • the client must be there
  • let film so can watch back

pitching level of instruction and guidance

  • hard to gauge
  • don’t want to patronise - may have many pets and meds or never before
  • check if used before - if yes quick recap f no full demo

checking understanding

  • avoid patronising
  • have repeat and give demo
  • assess how behaviour - acting ensure

follow-up
- consultation or phone call

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