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Communication And Shiiid > class 7: teams and shit > Flashcards

class 7: teams and shit Flashcards

1
Q

what are the skills the most in demand

A

collaboration and teamwork

communication skills

problem-solving skills

interpersonal and relationships building skills

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2
Q

why make teams?

A

better decisions

faster response

increased productivity

greater buy-in

less resistance to change

improved employee morale

reduced risks

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3
Q

collaborating with virtual teams (or global teams)

A

teams may be local or global

expect to work with homies in other places in the world

benefit from shared view and skills

must accomplish shared tasks without face to face contact

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4
Q

four phases of team developping

A

forming

storming

norming

performing

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5
Q

storming in team phases

A

identify problem

collect and share info

establish decision criteria

prioritize goal

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6
Q

normin in team phases

A

discuss alternatives

evaluate outcomes

apply criteria

Prioritize alternatives

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7
Q

performing in team phases

A

select alternative

analyze effects

implement plan

manage project

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8
Q

what is groupthink

A

members are overly eager to agree

faulty decision making

“lets just get this over with”

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9
Q

how to avoid groups think

A

team diversity

open discussion

evaluating many alternatives

considering how decisions are implemented

planning for contingencies

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10
Q

what are the best ways to reach group decisions (in order)

A
  1. consensus (strong team commitment)
  2. averaging (negotiating to find compromise)
  3. Majority
  4. Minority (when most members aren’t there)
  5. Authority rule with discussion
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11
Q

successful teams

A

stay small (4 perfect)

agree on purpose and procedures

confront and solve conflicts

communicate effectively

collaborate

accept responsibilities

share leadership

achieve more than an individual could ever achieve

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12
Q

how to make face to face meetings effective

A

decide when meeting is necessary

select appropriate participants

use digital calendars

distribute advance info like agenda

limit attendance to those that are required depending on purpose

manage meeting

move meeting along

participate in gyu way

conclude and follow-up

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13
Q

how to limit attendance to those that are required depending on purpose?

A

intensive problem solving: 5 members or fewer

problem identification: 10 members of fewer

info reviews and presentations: 30 or fewer

motivational and virtual: unlimited

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14
Q

what are the six steps to deal with conflict

A
  1. listen to ensure you understand problem
  2. understand other’s position
  3. show concern for relationship
  4. look for areas of mutual agreement
  5. invent new problem-solving options
  6. reach fair agreement, choose best option
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15
Q

virtual meetings

A

connect participants using variety of technology

exchange ideas, brainstorm, n¡build consensus, and build relationships

train employees, make sales presentations, coordinate team activities, and talk to customers

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16
Q

why is it important to rotate meeting times

A

to be fair to dispersed members

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17
Q

what to do before meeting

A

meeting necessary?

only key participants

prepare agenda, topics, times and names

calendar program

select appropriate technology and train participants on tech

log in 15 min early

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18
Q

what to do during the meeting

A

start on time

begin with preview of agenda

secretary to take minutes and recorder to track ideas

encourage participation

deal with conflict openly

summarize and reach for agreements

encourage the tagging of cell phones

19
Q

ending the meeting

A

summarize decisions, tasks and deadlines

end on time

distribute minutes between 1-2 days

remind team members of assignments

thank homies for participation

20
Q

what are the three main components of a presentation

A

Content

Design

Delivery

21
Q

how to find purpose of presentation (Almost like all the same different purposes)

A

analyze audience

anticipate reaction and adjust to its needs

decide what audience should believe, remember and do

how will topic appeal audience?

how can I relate to their needs

how to ensure that they remember main points

22
Q

how to interest and uninterested audience with organization of a presentation?

A

they have short attention spans

don’t include more than three points

avoid pro/con patterns that are long to audience

23
Q

Connecting with Audience by organizing content

A

gyu organization and intentional repetition are key for audience retention

use three step plan

24
Q

three step plan for retention

A
  1. tell them what you’re going to tell them
  2. tell them
  3. tell them what you have told them
25
Q

capturing attention in the intro

A

start with story, gyu facts, question, or quotation

establish credibility by showing your position, expertise and qualifications

preview main points

26
Q

organizing body of presentation

A

only two to four main points

arrange points logically (chronologically, importance or comparison and contrast)

have extra material ready to share if needed but in the end

27
Q

concluding the presentation

A

summarize main points

specific and noteworthy take away

use anecdote, inspiring quote, or statement that ties the opener and offers new insight

28
Q

why is it important to have gyu visuals in presentations or in when we want to sell anything

A

we acquire 85% of all knowledge visually

increase audience interest

emphasize main points

improve comprehension and retention

29
Q

how to design effective slides

A

no more than six bullets per slide and six words per bullet

use short phrases rather than sentences

easy to read font

consistent spacing, capitalization, and punctuation

30
Q

how to deliver a presentation

A

rehearse like a beast

dress professionally

show enthusiasm

punctuate words

conversational tone

move naturally

maintain eye contact

vary facial expression

31
Q

after presentation what to do

A

distribute hand outs if you have any

encourage questions but keep control

reinforce main points

end with summary and appreciation

32
Q

how to be successful

A

know how to work in teams,

solve complex problems

be willing to learn

33
Q

what is positive team behavior

A

Establish rules and abide by them

Analyze tasks and define problems

Contribute ideas

Show interest and listen actively

Encourage silent members to participate

Encourage a supportive climate with praise
and agreement

Synthesize points of agreement

34
Q

negative team baehavior

A

Blocks others’ ideas

Insults, criticizes, and aggresses against others

Wastes the group’s time

Makes inappropriate comments

Fails to stay on task

Withdraws and doesn’t participate

35
Q

Collaboration on team-written documents is

necessary for projects that

A

Are big

Have short deadlines

Require the expertise or consensus of many
people

36
Q

what are the three steps of team writing

A

prewrtiting

drafting

revising

37
Q

prewrititng in team writing

A

determine purpose

audience

content

organization

38
Q

drafting in tham writing

A

members work separately to collect info and compose draft

39
Q

revising in team writing

A

team members work together to synthesize and edit

a few individuals choose final format and proofreading

40
Q

how to interest and uninterested audience with the delivery style of a presentation?

A

be dynamic and entertaining

move around

use gestures

41
Q

how to interest and uninterested audience with the supprting material of a presentation?

A

use humor if you can , gyu visuals and gyu stats

42
Q

what to avoid in a presentation for an uninterested audience

A

avoid darkening the room

standing motionless

passing out handouts

using boring visuals

making audience participate

43
Q

what are the two keys to audience comprehension and retention

A

Good organization and intentional repetition

Communication And Shiiid (10 decks)

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