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Communication And Shiiid > Class 1 Notes > Flashcards

Class 1 Notes Flashcards

1
Q

You will need good communication skills for:

A

Landing your first job

Making a sale

Negotiating a deal

Getting a promotion

Starting your own business

Hiring new staff

Building long term relationships – business, personal and social!

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2
Q

how many active social media users?

A

3.484 billion people

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3
Q

how has the digital world affected the business world

A

E-media have empowered customers to be heard

Increase in global competition

Fast-paced, competitive, and highly connected workplace

Technology connecting anywhere and anytime

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4
Q

top three skills that managers are looking for in new employees

A

people and relationships building skills

communication skills

problem solving skills

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5
Q

why are Strong Communication Skills a Path to Success

A

Important As fuck: As important as technical skills for entry-level and management positions

Critical to job placement, advancement, and organizational success

specifically asked for in job adds

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6
Q

are solid writing skills necessary in the digital world

A

ye boooy

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7
Q

what does the modern economy depend on

A

information

important part: knowledge

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8
Q

what are we expected to do with information

A

Generate, process and exchange it using multiple media channels

important part: making sound decisions by reading it, analyzing it and solving problems

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9
Q

how many emails can an executive receive per day

A

300-500 emails per day

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10
Q

what are the three main skills in the overall communication skills

A

general communication

teamwork skills

interpersonal communication

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11
Q

what is included in general communication

A

writing

online communication

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12
Q

what are the three top used social media platforms

A
  1. Facebook
  2. Youtube
  3. Insta
  4. whats app
  5. twitter
  6. snapchat
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13
Q

Important facebook stats

A

2.2 billion users per month

300 millions photos uploaded daily

1.4 billion daily users

8 billions videos viewed daily

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14
Q

Important youtube stats

A

1.5 billion monthly users

5 billion videos viewed daily

30 million daily users

40 min on average per visit

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15
Q

Important insta stats

A

800 million active users

5 million per day

95 million pics uploaded daily

250 million stories viewed daily

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16
Q

Important whats app stats

A

43 billion messages sent daily

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17
Q

Important twitter stats

A

460000 new accounts daily

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18
Q

Important snapchat stats

A

10 billion video news daily

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19
Q

what has social media done to worker availability?

A

available 24/7

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20
Q

what are THE most important effects of social media in the business world

A

increased global competition

the market place is now global AF

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21
Q

what has social media done to management layers?

A

it shrieked them

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22
Q

what has social media done to working environments

A

it created Collaborative environments

teaming / virtual offices

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23
Q

has social media increased diversity in the workplace?

A

ye boooy

24
Q

why has intercultural communication grown more important

A

markets have gone global

major trends fuel globalization

domestic workforce is more diverse

25
Q

what did companies do so that overall markets go global

A

Mergers, acquisitions, alliances, and buyouts stir growth beyond national boundaries

even local companies have to go overseas

26
Q

what is the most important thing multinationals have to do after going overseas

A

adapt to the other cultures boyyy

27
Q

What are the major trends fueling globalization

A

Most important: tech advancements (and transportation

Shrinking domestic market

Favourable trade agreements (i.e. NAFTA)

Sophisticated communication technologies

Growing middle-class in emerging nations

28
Q

What are the countries included in the International trade agreement: BRICS

A

Brasil

Russia

India

China

South Africa

29
Q

what is the norm in a more diverse domestic workforce

A

CULTURAL DIVERSITY BOYYYY

Immigration makes intercultural communication increasingly necessary

Business communicators must learn to adapt to a growing intercultural workforce

30
Q

Where to the people usually immigrate for work

A

canada

USA

Australia

UK

31
Q

why does Canada need immigrants

A

a very aging population

not that many births anymore

almost 100% of population growth will be through immigration

32
Q

what is the Aristotle communication process

A

Sender sends message to receiver

33
Q

What is the official communication process with all steps

A
  1. Sender has idea
  2. sender encodes message
  3. sender selects Chanel and transmits
  4. receiver decodes the message
  5. feedback returns to sender
34
Q

What do you have to be aware of when sending a message

usually in the “selecting channel” step

A

the NOISE boyyy

35
Q

When coming up with an idea in the first step of the communication process, what should the sender do?

A

Clarify the idea

think of the purpose

analyze the idea and how it can be best presented+

anticipate reaction

36
Q

in the second step of communication process “encoding the message”, what should the sender do?

A

consider the receiver’s background such as communication skills, experience, and culture

choose concrete words and accurate symbols

encourage feedback

37
Q

in the third step of communication process “selecting channel and transmitting”, what should the sender do?

A

consider importance of message and feedback

choose channel preferred by receiver

think how to reduce NOISE

be aware of competing messages

38
Q

in the fourth step of communication process “receiver decodes message”, what should the receiver do?

A

avoid prejudging the message

try to understand verbal and nonverbal cues

ignore distractions

create respective environment

expect to learn

39
Q

in the fifth and last step of communication process “feedback”, what should the sender do?

A

respond in a way that shows understanding of the message

write in a way that restarts the cycle

40
Q

what is the NOISE

A

Barriers that Create Misunderstanding

differing frames of reference (most important of NOISE)

bypassing

lack of language skill (both written and orally)

physical and emotional distractions

41
Q

how are differing frames of reference formed

A

education

culture

experiences

expectations

personality

42
Q

What is bypassing?

A

misunderstanding

words have different meanings for individuals

43
Q

what is the efficiency that we manage to listen at?

A

25% efficiency

We forget, distort or misunderstand 75% of what we hear

44
Q

what are causes of poor listening habits

A

People lack listening training

We are challenged by competing sounds and stimuli

We process speech much faster than people speak

45
Q

what are types of workplace listening

A

Listening to superiors

Listening to colleagues and teammates

Listening to customers

46
Q

how much time do employees spend listening in communication?

A

30 to 45% boyyy

47
Q

how much time do executives spend listening in communication?

A

60 to 70% boyyy

48
Q

what is the biggest communication problem regarding listening

A

we don’t listen too understand

we listen to reply

49
Q

How to improve your listening skills (name most important first)

A

Most important ones:

control internal and external distractions+

paraphrase to understand

ask clarifying questions

other:

take notes to ensure retention

capitalize on lag time

50
Q

how long should you capitalize on lag time

A

6 seconds

51
Q

what is THE most important thing that trained listeners do when communicating

A

do one thing at a time

they realize listening is a full time activity

52
Q

what are the steps in the Osborn-Parnes creative problem solving process

A
  1. explore challenge
  2. generate ideas
  3. implement solutions
53
Q

when you identify the challenge, gather info and clarify the problem

what is the step that you’re conducting in the Osborn-Parnes creative problem solving process

A

First: exploring the challenge

54
Q

when you come up with many ideas to solve problem and pick the best ones

what is the step that you’re conducting in the Osborn-Parnes creative problem solving process

A

second: generating ideas

55
Q

when you select and strengthen solutions + plan how to implement them

what is the step that you’re conducting in the Osborn-Parnes creative problem solving process

A

third: implement solutions

56
Q

what are ethics

A

Conventional standards of right and wrong

Prescribes what people should do

Consists of rights, obligations, and benefits to society

Values and taking responsibility

Expected to follow the law

57
Q

how can you be an ethical communicator

A

Abide by the law (most important one)

Tell the truth

Label opinions

Be objective (most important one)

communicate early

use inclusive langage

give credit

Communication And Shiiid (10 decks)

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