Class 1 Notes Flashcards
You will need good communication skills for:
Landing your first job
Making a sale
Negotiating a deal
Getting a promotion
Starting your own business
Hiring new staff
Building long term relationships – business, personal and social!
how many active social media users?
3.484 billion people
how has the digital world affected the business world
E-media have empowered customers to be heard
Increase in global competition
Fast-paced, competitive, and highly connected workplace
Technology connecting anywhere and anytime
top three skills that managers are looking for in new employees
people and relationships building skills
communication skills
problem solving skills
why are Strong Communication Skills a Path to Success
Important As fuck: As important as technical skills for entry-level and management positions
Critical to job placement, advancement, and organizational success
specifically asked for in job adds
are solid writing skills necessary in the digital world
ye boooy
what does the modern economy depend on
information
important part: knowledge
what are we expected to do with information
Generate, process and exchange it using multiple media channels
important part: making sound decisions by reading it, analyzing it and solving problems
how many emails can an executive receive per day
300-500 emails per day
what are the three main skills in the overall communication skills
general communication
teamwork skills
interpersonal communication
what is included in general communication
writing
online communication
what are the three top used social media platforms
- Youtube
- Insta
- whats app
- snapchat
Important facebook stats
2.2 billion users per month
300 millions photos uploaded daily
1.4 billion daily users
8 billions videos viewed daily
Important youtube stats
1.5 billion monthly users
5 billion videos viewed daily
30 million daily users
40 min on average per visit
Important insta stats
800 million active users
5 million per day
95 million pics uploaded daily
250 million stories viewed daily
Important whats app stats
43 billion messages sent daily
Important twitter stats
460000 new accounts daily
Important snapchat stats
10 billion video news daily
what has social media done to worker availability?
available 24/7
what are THE most important effects of social media in the business world
increased global competition
the market place is now global AF
what has social media done to management layers?
it shrieked them
what has social media done to working environments
it created Collaborative environments
teaming / virtual offices
has social media increased diversity in the workplace?
ye boooy
why has intercultural communication grown more important
markets have gone global
major trends fuel globalization
domestic workforce is more diverse
what did companies do so that overall markets go global
Mergers, acquisitions, alliances, and buyouts stir growth beyond national boundaries
even local companies have to go overseas
what is the most important thing multinationals have to do after going overseas
adapt to the other cultures boyyy
What are the major trends fueling globalization
Most important: tech advancements (and transportation
Shrinking domestic market
Favourable trade agreements (i.e. NAFTA)
Sophisticated communication technologies
Growing middle-class in emerging nations
What are the countries included in the International trade agreement: BRICS
Brasil
Russia
India
China
South Africa
what is the norm in a more diverse domestic workforce
CULTURAL DIVERSITY BOYYYY
Immigration makes intercultural communication increasingly necessary
Business communicators must learn to adapt to a growing intercultural workforce
Where to the people usually immigrate for work
canada
USA
Australia
UK
why does Canada need immigrants
a very aging population
not that many births anymore
almost 100% of population growth will be through immigration
what is the Aristotle communication process
Sender sends message to receiver
What is the official communication process with all steps
- Sender has idea
- sender encodes message
- sender selects Chanel and transmits
- receiver decodes the message
- feedback returns to sender
What do you have to be aware of when sending a message
usually in the “selecting channel” step
the NOISE boyyy
When coming up with an idea in the first step of the communication process, what should the sender do?
Clarify the idea
think of the purpose
analyze the idea and how it can be best presented+
anticipate reaction
in the second step of communication process “encoding the message”, what should the sender do?
consider the receiver’s background such as communication skills, experience, and culture
choose concrete words and accurate symbols
encourage feedback
in the third step of communication process “selecting channel and transmitting”, what should the sender do?
consider importance of message and feedback
choose channel preferred by receiver
think how to reduce NOISE
be aware of competing messages
in the fourth step of communication process “receiver decodes message”, what should the receiver do?
avoid prejudging the message
try to understand verbal and nonverbal cues
ignore distractions
create respective environment
expect to learn
in the fifth and last step of communication process “feedback”, what should the sender do?
respond in a way that shows understanding of the message
write in a way that restarts the cycle
what is the NOISE
Barriers that Create Misunderstanding
differing frames of reference (most important of NOISE)
bypassing
lack of language skill (both written and orally)
physical and emotional distractions
how are differing frames of reference formed
education
culture
experiences
expectations
personality
What is bypassing?
misunderstanding
words have different meanings for individuals
what is the efficiency that we manage to listen at?
25% efficiency
We forget, distort or misunderstand 75% of what we hear
what are causes of poor listening habits
People lack listening training
We are challenged by competing sounds and stimuli
We process speech much faster than people speak
what are types of workplace listening
Listening to superiors
Listening to colleagues and teammates
Listening to customers
how much time do employees spend listening in communication?
30 to 45% boyyy
how much time do executives spend listening in communication?
60 to 70% boyyy
what is the biggest communication problem regarding listening
we don’t listen too understand
we listen to reply
How to improve your listening skills (name most important first)
Most important ones:
control internal and external distractions+
paraphrase to understand
ask clarifying questions
other:
take notes to ensure retention
capitalize on lag time
how long should you capitalize on lag time
6 seconds
what is THE most important thing that trained listeners do when communicating
do one thing at a time
they realize listening is a full time activity
what are the steps in the Osborn-Parnes creative problem solving process
- explore challenge
- generate ideas
- implement solutions
when you identify the challenge, gather info and clarify the problem
what is the step that you’re conducting in the Osborn-Parnes creative problem solving process
First: exploring the challenge
when you come up with many ideas to solve problem and pick the best ones
what is the step that you’re conducting in the Osborn-Parnes creative problem solving process
second: generating ideas
when you select and strengthen solutions + plan how to implement them
what is the step that you’re conducting in the Osborn-Parnes creative problem solving process
third: implement solutions
what are ethics
Conventional standards of right and wrong
Prescribes what people should do
Consists of rights, obligations, and benefits to society
Values and taking responsibility
Expected to follow the law
how can you be an ethical communicator
Abide by the law (most important one)
Tell the truth
Label opinions
Be objective (most important one)
communicate early
use inclusive langage
give credit
