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Communication And Shiiid > Class 2 Notes > Flashcards

Class 2 Notes Flashcards

1
Q

Media richness

A

The more helpful cues and immediate feedback the medium provides, the richer it is

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2
Q

Name advantages of oral communication

A

ask questions immediately

can see facial expressions and non verbal cues

group consensus more easy

gyu friendship

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3
Q

Disadvantages of oral communication

A

can waste time

no written record

can be inconvenient

requires work interruption (most important one)

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4
Q

advantages of written communication

A

permanent record ( most important)

Easy to develop well conceived message

can fir schedules of both ends

Convenient

can be reviewed

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5
Q

Disadvantages of written communication

A

time consuming to prepare

difficult to prepare

can be made public and dangerous if in wrong hands

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6
Q

Downward communication

A

from management to employees

policies

job plans

procedures

mission goals

directive

motivation

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7
Q

Horizontal communication

A

Among workers at the same level

task coordination

problem solving

conflict resolution

idea generation

team building

goal clarification

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8
Q

Upward communication

A

from subordinates to management

product feedback

customer complaints and data

progress reports

suggestions

problems

clarifications

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9
Q

How to improve downward communication

A

management speaking directly to employees

creating smaller work teams

inform staff of future plans

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10
Q

How to improve upward communication

A

provide nontreathening environment

report customer complaints

regular staff meetings

offer incentive programs encouraging employee feedback

hire communication coaches

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11
Q

How to improve horizontal communication

A

train employees in teamwork and communication skills

reward system for team achievements

encourage participation in team functions (most important one boyyy)

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12
Q

Informal chanels (grapevine)

A

Communication that involves office gossip

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13
Q

How to deal with grapevine

A

Respect employees’ desire to know

increase amount of info through formal channels (most important one)

share good and bad news

go away from gossip (also very important)

share little info about yourself

correct misinformation

say nice shit about others

monitor grapevine

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14
Q

What are the nonverbal ways to communicate?

A

eye contact

facial expressions

shit you wear (appearance)

time

territory

posture and gestures

appearance if your documents too

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15
Q

Nonverbal communication, what does it do

A

It influences how the receiver decodes the message

complement verbal communication

reinforces verbal communication

accentuates verbal communication

or can even contradict verbal communication

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16
Q

What is culture?

A

shared by society, a Complex system of:

values

customs

traits

morals

Molds the way we think, behave and communicate

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17
Q

Characteristics of culture

A

It can be learned

basis of self identity and community

combines the visible and invisible (most important one)

inherently logical (logical since almost birth)

it is dynamic

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18
Q

How should nonverbal communication important

A

Receiver is the most important of message

Has to be consistent with verbal message (cant confuse receivers)

Gotta make sure not to offend other cultures

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19
Q

Visible culture

A

What we see

What we present

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20
Q

Invisible culture

A

Difficult to change

Evolved into us

Ex: fears

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21
Q

Low context cultures

A

Action oriented

logical

linear

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22
Q

High context cultures

A

In relation to the context

Ex: the way we dress

relational

intuitive

contemplative

collectivist

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23
Q

Low power distance

A

Subordinates consider themselves equal to supervisors

Participate in decision making

More visible in north america

24
Q

High power distance

A

Emphasize formality Paternalistic power relationships

Importance of titles

25
Q

How to improve interucultural effectivness

A

Be self aware

vag on ethnocentrism (most important)

be open minded

understand generalizations and stereotypes

26
Q

Ethnocentrism

A

belief that your culture is superior

causes to judge others by their values

27
Q

Prototype

A

Mental presentation based on characteristics that are flexible and open to new definitions with experiences

28
Q

Be patient because:

A

In high context societies, they take time for reflection

Do not interrupt or finish senteces if they have trouble

29
Q

Improving intercultural communication, how to do so

A

Eye contact and smile when appropriate

Listen without interrupting

Let host take the lead without interrupting

A lot of info in figures if speech

Use short sentences (15 to max 20 words)

30
Q

what is the richest channel of communication

A

face to face

31
Q

what is the worst channel of communication

A

Unaddressed documents (spam) is the worst

32
Q

is writing a richer or poorer medium of communication than oral

A

its poorer boy

33
Q

what are the richest to poorest methods of communication

A
  1. face to face
  2. Video
  3. Audio
  4. Written, addressed
  5. unaddressed documents
34
Q

what is the richest and best method to deal with complex problems

A

telephone calls and face to face

35
Q

is written communication enough for straightforward and routine issues

A

yeee boooy

36
Q

what can create grapevine

A

bad communication in organization

requires social relationships

unofficial messages

can spread quickly online

thrives when theres limitation of information (most important one)

37
Q

do executives and management like or hate the grapevine

A

hate boy

38
Q

should you take everything literally with nonverbal communication

A

nah boy

39
Q

what does immigration and social media do to culture

A

it changes it

40
Q

what are the dimensions of culture

A

context

power distance

communication style

individualism/collectivism

time orientation

41
Q

what is the low context communication style

A

emphasize words, straightforwardness, and openness

People are informal, impatient, literal

Uncomfortable with silence and delays

42
Q

what is the high context communication style

A

Rely on nonverbal cues and the total picture to communicate

Meanings are embedded at many levels, including figures of speech

43
Q

are low context individualist or collectivist

A

individualist

prefer individual achievements

44
Q

are high context individualist or collectivist

A

collectivist

Prefer group values, duties, and decisions

45
Q

what is the high context time orientation

A

time is unlimited

More relaxed approach to time management

46
Q

what is the low context time orientation

A

time is money

Time keeping extremely important

47
Q

all in all, how are high context cultures

A

Relational

Collectivist

Intuitive

Contemplative

48
Q

all in all, how are low context cultures

A

Logical

Linear

Individualistic

Action-oriented

49
Q

how to reduce ethnocentrism

A

through fostering knowledge of other cultures and developing cultural sensitivity

50
Q

stereotype

A

oversimplified behavioural pattern applied uncritically to groups

51
Q

prejudice

A

Rigid attitude based on erroneous beliefs or preconceptions

52
Q

generalizations

A

To categorize data, generalizations are made

53
Q

What is FACE?

A

a person’s image in their social network

Those in high-context cultures are more concerned with saving face

54
Q

what is THE most important thing to consider since deciphering body language is more complex when cultures differ

A

Gestures can have different meanings in different cultures

55
Q

what are the two most important aspects of Improving Communication Among Diverse Workplace Audiences

A
  1. Understand the value of differences

2. Make fewer assumptions

56
Q

how can you improve intercultural communication

A

Listen without interrupting (most important one)

Use short sentences (fewer than 20 words) and short paragraphs (fewer than eight lines)

NO SLANG

observe eye contact

smile when appropriate

57
Q

are low context culture uncomfortable with delays

A

yeee boy

Communication And Shiiid (10 decks)

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