Civilian Complaints

Question 1

A member who receives a complaint in person or over the phone must to what with the civilian complaint tracking form?

Answer 1

Fax it to IAB without delay and mail it by the next business day

Question 2

As a supervisor who is notified of civilian complaints?

Answer 2

Notify the District CO (Duty Captain in his/her absence) and IAB

Question 3

As a Supervisor how is IAB notified of a civilian complaint?

Answer 3

Notify the on-duty IAB supervisor
Fax the “civilian complaint tracking form” to IAB
Mail the original form by department mail by the next business day

Question 4

When a complaint is referred to the District level the Investigating Supervisor shall do the following:

Answer 4

Interview complainant and members
Gather evidence and related documents
Prepare an investigative report
Consult with CO and classify the complaint as substantiated, exonerated, unfounded and unsubstantiated
Forward complaint report package to District CO within 10 calendar days from date IAB notified the District CO to conduct investigation