Chpt 4 Objectives

Question 1

What the communication process involves?

Answer 1

The communication process involves a message, a sender, a channel and a receiver. It may include feedback.

Question 2

How much of a message is conveyed by body language and tone of voice rather than words?

Answer 2

Most communication between two people comes from body language and tone of voice

Question 3

What the weakest link in the communication process is?

Answer 3

The weakest link in the communication process is Listening

Question 4

What barriers can hinder communication?

Answer 4

Communication barriers include
•Noise
•time
•volume of information 
•tendency to say what we think others want to hear
•certainty
•failure to select the best word
•prejudices (sender and receiver)
•strained sender-receiver relationships

Question 5

What directions communication can flow?

Answer 5

Communication may be downward, upward (vertical) or lateral (horizontal). It may also be internal or external. Most effective communication is two way.

Question 6

What types of meeting departments typically have?

Answer 6

Departments typically have four types of meetings: informational, opinion seeking, problem solving, and new-idea seeking

Question 7

How to make meetings efficient and productive?

Answer 7

Keys for effective meetings:
•prepare in advance- have an agenda
•start and stop on time
•stick to the agenda
•facilitate open communication and participation

Question 8

What powerful information sources are available from the FBI and the purpose of each?

Answer 8

The FBI has made available to local state and tribal law-enforcement agencies three powerful information sources: N-DEx, OneDOJ, and LEO

Question 9

What four obstacles to sharing information among local state and federal agencies are?

Answer 9

For obstacles to sharing information among local, state and federal agencies or technical, logistic, political and ethical