Chpt 3 list

Question 1

First line supervisors

•Planning Activities

Answer 1

Analyzing operational data and info. Forecasting developing recommendations for changes establishing programs and strategies scheduling and budgeting at the service delivery level.

Question 2

First line supervisors

•Organizing activities

Answer 2

Balancing resources delegating responsibility and authority and maintaining relationships

Question 3

First line supervisors

•Controlling activities

Answer 3

Measuring performance evaluating results and correcting undesirable performance

Question 4

First line supervisors

•Leading activities

Answer 4

Influencing others, initiating projects making decisions communicating effectively motivating employees and developing personnel

Question 5

Captains and lieutenants May perform the following functions:

Answer 5

• inspecting assigned operations
• reviewing and making recommendations on reports
• helping develop plans
• preparing work schedules
• overseeing records and equipment
• making appointments, demotions and promotions

Question 6

Middle managers

•Planning activities

Answer 6

Analyzing the internal climate supporting data and info forecasting establishing objectives scheduling budgeting developing strategies and establishing procedures @ division level

Question 7

Middle Managers

•organizing activities

Answer 7

Establishing staffing levels balancing resources delegating responsibilities and authority and identifying needed skills and skill levels

Question 8

Middle managers

•Controlling activities

Answer 8

Establishing performance standards measuring performance evaluating results and correcting undesirable performance

Question 9

Middle managers

•Leading activities

Answer 9

Influencing others initiating projects decision making communicating effectively motivations employees selecting people and developing by personnel

Question 10

The Executive Manager

•planning activities

Answer 10

Analyzing external climate data and info. Forecasting, establishing goals,scheduling, budgeting, establishing the mission , values ,philosophy and principles. Developing policy @ department level.

Question 11

The Executive Manager

•Organizing Activities

Answer 11

Developing department structure establish relationships and delegating responsibilities and authority

Question 12

The Executive Manager

•Controlling activities

Answer 12

Establishing performance standards measuring performance evaluating results and correcting undesirable performance

Question 13

The Executive Manager

•Leading Activities

Answer 13

Influencing others initiating projects decision making communicating effectively motivations employees selecting people and developing by personnel

Question 14

Essential personal characteristics that enhance a persons ability to influence others to achieve a desired end are:

Answer 14

• Political astuteness: ability to read the signals from another persons mood speech and Body language and to adjust ones own behavior appropriately
• Interpersonal influence: ability to tells others what they need to know in a way they want to hear it being flexible and open to alternative approaches
• Networking abilities: ability to interact with as many diverse groups friends and alliances as possible
• Sincerity: ability to be perceived as truly seeking what is best for the agency community and personnel