Chapter 1 Objectives Flashcards
What basic management skills are important?
Basic management skills include technical skills, administrative skills, conceptual skills and people skills.
What four tools successful managers use?
Successful managers have:
- clear goals
- a commitment to excellence
- feedback
- support
What personal characteristics most successful managers exhibit?
Most successful managers are consistently self-confident and have a consistently positive attitude.
What management style is best suited for law enforcement work?
No one management style is more apt than another to achieve the agency’s mission. The selected style must match individual personalities and situations.
Who from the business world has helped shape management and how?
Peter Drucker and W. Edwards Deming has a great influence on approaches to management in policing.
What management by objectives is?
Management by objectives (MBO) involves managers and subordinates setting goals and objectives together and then tracking performance to ensure that the objectives are met.
What basic differences exist between managers and leaders?
A basic difference between managers and leaders is that managers focus on tasks, whereas leaders focus on people. Manage things; lead people.
What theories of leadership have been researched?
Theories about leadership include the study of traits, the classic studies conducted at Michigan State and Ohio State Universities, the Managerial/Leadership Grid and situational leadership.
What leadership styles have been identified and their main characteristics?
Leadership styles include autocratic; consultative, democratic or participative; and laissez-faire.
What constitutes effective leadership training?
Leadership can be developed through comprehensive training programs, including participative management and team building theory, motivational theory, communication and decision making.
What the common mistake made between management and leadership are?
Common management/leadership errors include preoccupation, indecisiveness, defending decisions made without full information and ignoring danger signs.
