Chpt 4 List

Question 1

Guiding principles for effective communication including the following

Answer 1

• The key to effective interpersonal communication seek first to understand then to be understood
• Think before you speak select words the nurture rather than destroy
• Words are meant to richly bless and empower words are not merely to inform but to transform
• The art of listening well and speaking in appropriate ways are essential to effective leadership
• Effective communication is about a variety of media not just talking one communicate with the dress facial expression tone of voice and by selecting whom to talk with how often how and when

Question 2

How effectively messages are conveyed depend on the following

Answer 2

• Communication skills of the sender
• Clarity of purpose
• Effectiveness of the message itself
• Appropriateness of the channel used
• Receptivity and communication skills of the receiver
• Feedback
• Life experience and pre-existing biases in either the sender or receiver

Question 3

Consider with the following nonverbal cues tell about a person

Answer 3

• Walking :fast slow stomping
• posture: rigid relax
• Facial expression: wink smile frown
• Eye contact: direct indirect shifting
• Gestures : nod shrug finger point
• Physical spacing: close distance
• Appearance: well groomed unkept

Question 4

The assessment identified 8 best practices

Answer 4

1. Clearly identify a need
2. Build on what already exists
3. Maximize resources
4. Leverage partnership with members of the nonprofit business academic and social communities
5. In list volunteers
6. Improve personal skills
7. Make the program permanent
8. Use data to manage the program