Chpt. 31 - On The Job Flashcards
1
Q
CLIENT BASE?
A
Customers who are loyal to a particular cosmetologist.
2
Q
COMMISSION?
A
Percentage of revenue that a salon takes in from sales earmarked for practitioner.
3
Q
JOB DESCRIPTION?
A
Document that outlines all duties and responsibilities of a particular position in a salon or spa.
4
Q
RETAILING?
A
Act of recommending and selling products to your clients for home use.
5
Q
TICKET UPGRADING or UPSELLING SERVICES?
A
Practice of recommending and selling additional services to clients.