Chp 8 Team Dynamics

Question 1

What is a team

Answer 1

2 or more people who
Interact
Influence e one another
Are mutually accountable for common goals associated with org goals

Question 2

Names types of teams

Answer 2

Departmental teams
Production service/ leadership teams
Self directed teams
Task force (project teams)
Action teams ie emergency crisis 
Advisory teams
Skunkworks - multi skilled and free from hierarchy
Virtual teams

Communities of practice - normally informal group

Question 3

What are some advantages to teams

Answer 3

Motivation
Employees have drive to bind and motivated to fulfill goals of the group they belong
They feel accountable to the team

Question 4

What are some disadvantages to a a team

Answer 4

Process losses

Social loafing

Question 5

What does process losses mean?

Answer 5

Resources including time and energy lost/ expended towards team development and maintain rather than the tasks at hand

Question 6

What is social loafing

Answer 6

The problem that occurs when a person puts in less effort and performs at a lower level when working in teams than working alone.

Question 7

What are four ares if the team effectiveness model

Answer 7

Organisational and team environment
Team design
Team effectiveness
Team processes

Question 8

What factors support or effect team effectiveness in relation to organisational and team environment:

Answer 8

Rewards
Communication
Organisational structure 
Organisational leadership 
Physical space

Question 9

What factors support or effect team effectiveness in relation to team design

Answer 9

Task characteristics
Team size
Team composition

Question 10

What factors support or effect team effectiveness in relation to team effectiveness

Answer 10

Accomplish task
Satisfy team member needs
Maintain team survival

Question 11

What factors support or effect team effectiveness in relation to team processes

Answer 11

Team development
Team norms
Team cohesion
Team trust

Question 12

Team design elements: task characteristics

Answer 12

Teams work well in complex tasks
Well structure
Task interdependence: the higher the need for task interdependence the higher the need for a team

Question 13

What is task interdependence

Answer 13

The extent to which team members have to share materials, information, expertise to perform the job

Question 14

What are the three levels of task interdependence

Answer 14

Pooled interdependence
Ie shared machinery, budget, admin support

Sequential interdependence:
Output for one person directly effects another person or unit

Reciprocal:
Work output us changed back and forth. Highest degree of interdependence.

Question 15

Team design element: team composition

Answer 15

Employee must be able and willing to work as a team

5cs 
Co-operating
Communication
Coordinating 
Comforting 
Conflict resolution

Question 16

What are to mental kids of team development

Answer 16

Tuckman'smodel of team development:
Forming
Storming 
Norming
Performing 
Adjourning 

Punctuated Equilibrium model of team devlop
Inertia, transition, redirection

Question 17

How can you accelerate team building

Answer 17

Can make it task focused

Training that focuses on giving training for specific competencies such S conflict resolution or coordination

Question 18

Define norms

Answer 18

Informal rules and shared experiences that a group establishes to regulate behaviour of its members

Question 19

Why do norms develop or needed

Answer 19

They are needed because people needs to be able to anticipate or predict how others will act

Question 20

How can you prevent or change negative dysfunctional norms

Answer 20

Leaders need to set norms and identify desirable norms early on

Coaching or rewards can be used to deal with existing dysfunctional norms. Or disband

Question 21

What is team cohesion

Answer 21

The degree of attraction people feel towards the team and their motivation to remain as members

Question 22

What influences team cohesion

Answer 22

Member similarity 
Team size
Member interaction
Somewhat difficult entry 
Team success
External competition and challenges

Question 23

What are some consequences team cohesion

Answer 23

When the task has low interdependence team cohesion effects team performance less

Question 24

What are the three types of trust

Answer 24

Calculus based trust
Knowledge based trust
Identification based trust

Question 25

What is calculus based trust is….

Answer 25

Represents logical calculation that other team members will act appropriately because they will fCe sanctions and violations

Question 26

What is knowledge based trust

Answer 26

Is based on predictability of how another team members behaviour.
Predictability refers to positive expectations.

Knowledge based trust inc our confidence in the other persons ability or competence

Question 27

Identification based trust - what is it

Answer 27

Is based on mutual understanding and emotional bind among team members. Occurs when team Think, feel, act like one another

High performance teams exhibits identification based trust

Question 28

Names 3 types of teams

Answer 28

Self directed teams
Multi cultural teams
Virtual teams

Question 29

What are self directed teams

Answer 29

Involves entire pieces of work requiring several interdependent tasks

have autonomy

Need substation all autonomy to work
Need work enviro communications and technology to work effectively

Question 30

Multicultural teams effective ones needs

Answer 30

To develop hrs that allow group consensus

Specific factors that influence MC team effectiveness include
Norms about power, status and authority
Norms about communication
Norms about decision making