Chp 8 Team Dynamics Flashcards
What is a team
2 or more people who
Interact
Influence e one another
Are mutually accountable for common goals associated with org goals
Names types of teams
Departmental teams Production service/ leadership teams Self directed teams Task force (project teams) Action teams ie emergency crisis Advisory teams Skunkworks - multi skilled and free from hierarchy Virtual teams
Communities of practice - normally informal group
What are some advantages to teams
Motivation
Employees have drive to bind and motivated to fulfill goals of the group they belong
They feel accountable to the team
What are some disadvantages to a a team
Process losses
Social loafing
What does process losses mean?
Resources including time and energy lost/ expended towards team development and maintain rather than the tasks at hand
What is social loafing
The problem that occurs when a person puts in less effort and performs at a lower level when working in teams than working alone.
What are four ares if the team effectiveness model
Organisational and team environment
Team design
Team effectiveness
Team processes
What factors support or effect team effectiveness in relation to organisational and team environment:
Rewards Communication Organisational structure Organisational leadership Physical space
What factors support or effect team effectiveness in relation to team design
Task characteristics
Team size
Team composition
What factors support or effect team effectiveness in relation to team effectiveness
Accomplish task
Satisfy team member needs
Maintain team survival
What factors support or effect team effectiveness in relation to team processes
Team development
Team norms
Team cohesion
Team trust
Team design elements: task characteristics
Teams work well in complex tasks
Well structure
Task interdependence: the higher the need for task interdependence the higher the need for a team
What is task interdependence
The extent to which team members have to share materials, information, expertise to perform the job
What are the three levels of task interdependence
Pooled interdependence
Ie shared machinery, budget, admin support
Sequential interdependence:
Output for one person directly effects another person or unit
Reciprocal:
Work output us changed back and forth. Highest degree of interdependence.
Team design element: team composition
Employee must be able and willing to work as a team
5cs Co-operating Communication Coordinating Comforting Conflict resolution
What are to mental kids of team development
Tuckman'smodel of team development: Forming Storming Norming Performing Adjourning
Punctuated Equilibrium model of team devlop
Inertia, transition, redirection
How can you accelerate team building
Can make it task focused
Training that focuses on giving training for specific competencies such S conflict resolution or coordination
Define norms
Informal rules and shared experiences that a group establishes to regulate behaviour of its members
Why do norms develop or needed
They are needed because people needs to be able to anticipate or predict how others will act
How can you prevent or change negative dysfunctional norms
Leaders need to set norms and identify desirable norms early on
Coaching or rewards can be used to deal with existing dysfunctional norms. Or disband
What is team cohesion
The degree of attraction people feel towards the team and their motivation to remain as members
What influences team cohesion
Member similarity Team size Member interaction Somewhat difficult entry Team success External competition and challenges
What are some consequences team cohesion
When the task has low interdependence team cohesion effects team performance less
What are the three types of trust
Calculus based trust
Knowledge based trust
Identification based trust
What is calculus based trust is….
Represents logical calculation that other team members will act appropriately because they will fCe sanctions and violations
What is knowledge based trust
Is based on predictability of how another team members behaviour.
Predictability refers to positive expectations.
Knowledge based trust inc our confidence in the other persons ability or competence
Identification based trust - what is it
Is based on mutual understanding and emotional bind among team members. Occurs when team Think, feel, act like one another
High performance teams exhibits identification based trust
Names 3 types of teams
Self directed teams
Multi cultural teams
Virtual teams
What are self directed teams
Involves entire pieces of work requiring several interdependent tasks
have autonomy
Need substation all autonomy to work
Need work enviro communications and technology to work effectively
Multicultural teams effective ones needs
To develop hrs that allow group consensus
Specific factors that influence MC team effectiveness include
Norms about power, status and authority
Norms about communication
Norms about decision making
