Can 10 Power And Influence

Question 1

Name 5 sources of power

Answer 1

Legitimate 
Reward
Coercive 
Expert 
Referent

Question 2

Name 4 contingencies of power

Answer 2

Substitutability
Centrality
Discretion
Visibility

Question 3

Asymmetric unequal power

Answer 3

Power that involves one party depending on another

Question 4

What is countervailing power

Answer 4

The capacity of a person, team, org to keep a more powerful person or group in the exchange relationship

Question 5

What is legitimate power

Answer 5

An agreement among org members that people in certain roles can request certain behaviours from others

Restriction can only ask

Question 6

What is the zone of indifference

Answer 6

Is th set if behaviours that individuals are willing to engage another persons request

Question 7

What is reward power

Answer 7

Is derived from the person’s ability to control allocation if rewards or remove negative sanctions

Question 8

What is coercive power

Answer 8

Ability to apply punishment

Inc employee coercive power against other employees

Question 9

What is expert behaviour

Answer 9

Occurs when an individual / work units capacity to influence others by possessing knowledge or skills valued by others.

Orgs value those who can support an org trough troubled waters 
Can help in three ways 
Prevention 
Forecasting 
Absorption

Question 10

What three ways can an expert help an org

Answer 10

Prevention
Forecasting
Absorption - absorb or neutralise impact or fix

Question 11

What is referent power

Answer 11

When others identify with them, like them, respect them

Largely function of their interpersonal skills

Charisma

Question 12

Which there powers derive from the position

Answer 12

Legitimate reward and coercive

Question 13

Which 2 powers derive from the power holder

Answer 13

Expert and referent power

Question 14

What are contingencies of power

Answer 14

Being an expert or coercive Will not mean you are influential

Sources of power only generate under certain sanctions

Substitutability
Centrality
Visibility
Discretion

Question 15

Contingency of power : substitutability

Answer 15

A contingency of power pertaining to the availability of alternatives.

Power decrease as the number if alternatives increase
Includes sources that offer the resources or substitutes

Non substitutability increases power ie controlling resources such as knowledge, task, labour

Question 16

Contingency of power: centrality

Answer 16

A contingency of power pertaining to the degree and nature of interdependence between the power holder and others

Centrality increase with the number of people that depend on you

Centrality leverages power ie tube strikes

Question 17

Contingency of power: Visibility

Answer 17

Need to concisely build relationships
Be visible and present in the mind of managers

Employees gain power when their skills remain at forefront of managers/ co-workers mind

Question 18

Contingency of power: discretion

Answer 18

Freedom to exercise judgement

Make decisions without referring to rules or manager

Question 19

What are the 7 ways influence others

Answer 19

Silent authority
Assertiveness 
Information control 
Coalition
Upward appeal
Persuasion 
Impression management

Question 20

Name 7 ways to influence others

Answer 20

Silent authority 
Assertiveness 
Information control 
Coalition
Upward appeal
Persuasion
Impression management

Question 21

What is silent authority

Answer 21

Influencing behaviour Brough legitimate power and not mention

Question 22

Influencing others: assertiveness

Answer 22

Actively applying legitimate and coercive power by applying pressure and threats

Question 23

Influencing ithers: information control

Answer 23

Explicitly manipulating someone else’s access to information for purpose of changing attitudes or behaviour

Question 24

Influencing others: coalition

Answer 24

Forming a group that attempts to influence others by pooling resources

Question 25

Influencing others: upward appeal

Answer 25

Relying on people with higher authority/ expertise to support our position

Question 26

Influencing others: Impression management

Answer 26

Actively shaping through self presentation the perceptions and attitudes that others have of us

Question 27

What does empowerment increase

Answer 27

Motivation Job satisfaction Organisational commitment Job performance

Question 28

Influencing tactics: Name hard factors

Answer 28

``` Silent authority Assertiveness Information control Coalition formation Upward appeal ```

Question 29

Influencing tactics: soft tactics

Answer 29

Persuasion Impression management Exchange

Question 30

Persuasion, impression management, expanse are sift because they rely on personal sources of power- name the two sources

Answer 30

Referent | Expert

Question 31

Seize the authority, assertiveness, information control, coalition formation, upward appeal. They are hard tactics because they force behaviour change through position power. Name the three sources of power

Answer 31

Legitimate Reward Coercion

Question 32

Which tactics is best depends on how people react when others try to influence them: Resistance Compliance Commitment

Answer 32

Compliance occurs when people are motivated to implement the influencers request. Effort not more than required. Commitment: is the stringers outcome if influence whereby people identify with the influencers request and are highly motivate

Question 33

What are organisational politics

Answer 33

Behaviours that others view as self serving the expense of other people and possibly the organisation

Question 34

Name ways you can minimise organisational politics

Answer 34

1. Good resourcing 2. OP can be supressed when resource allocation decisions are clear and simple 3. Minimise ambiguous rules, complex rules, lack of formal rules. 4. Recognise org change tends to bring out more 5. Know it's more common in organisations and work units where it is tolerated and reinforced.

Question 35

Employees who experience organisational politics have- | LOWER

Answer 35

Job satisfaction Organisational commitment Organisational citizenship Task performance

Question 36

Name three areas a politically charged environment can effect negatively:

Answer 36

Hinder productivity Erode trust Lead to lower morale and lower retention