Chp 8

Question 1

Teams

Answer 1

groups of 2 or more people who interact with and influence each other, are mutually accountable for achieving common goals associated with organizational objectives and perceive themselves as a social entity with in the org

Question 2

3 types of teams

Answer 2

1. departmental team
2. self-directed teams
3. task force teams

Question 3

Social Networks

Answer 3

Social structures of individuals or social units that are connected to one another through one or more forms of interdependence

Question 4

Process Losses

Answer 4

resources (including time and energy) expended toward team development and maintenance rather than the task

Question 5

Brook’s Law

Answer 5

The principle that add more more to people lave in a software project only makes it later

Question 6

Social Loafing

Answer 6

the problem that occurs when people exert less effort (and usually perform at a lower level) when working in teams than when working alone

Question 7

Components of Team Effectiveness Model

Answer 7

1. Organizational and team environment
2. Team design
3. Team effectiveness
4. Team processes

Question 8

Task interdependence

Answer 8

The extent to which team members must share materials, information or expertise in order to perform their jobs

Question 9

Levels of Task Interdependence

Answer 9

Pooled interdependence, sequential interdependence and reciprocal interdependence

Question 10

Five Cs of Effective Team Member Behavior

Answer 10

Cooperating
Coordinating
Communicating
Comforting
Conflict Handling

Question 11

Stages of Team Development

Answer 11

1. Forming
2. Storming
3. Norming
4. Performing

Question 12

Role

Answer 12

A set of behaviors that people are expected to repeatedly perform because they hold formal or informal positions in a team or organization

Question 13

Team building

Answer 13

Formal activities design to improve the development and functioning of a work team

Question 14

Common team building objectives

Answer 14

Goal setting, problem solving, role clarification, and interpersonal relations (most common)

Question 15

Team cohesion

Answer 15

the degree of attraction people feel toward the team and their motivation to remain members

Question 16

Influences on team cohesion

Answer 16

member similarity, team size, member interaction, somewhat difficult entry, team success, external competition and challenges

Question 17

Norms

Answer 17

informal rules and shared expectations that groups establish to regulate the behavior of their members

Question 18

Trust

Answer 18

positive expectations one person has toward another person in situations involving risk

Question 19

Self-Directed Teams

Answer 19

cross-functional work groups that are organized around work processes, complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of those tasks

Question 20

Production Blocking

Answer 20

a time constraint in team decision making due to the procedural requirement that only one person may speak at a time

Question 21

Evaluation Apprehension

Answer 21

Occurs when individuals are reluctant to mention ideas that seem silly because then believe (often correctly) that others in the decision-making process group are silently evaluating them

Question 22

Team Efficacy

Answer 22

Collective belief among team members in the team’s capability to successfully complete a task

Question 23

Psychological Safety

Answer 23

A shared belief that it is safe to engage in interpersonal risk-taking; specifically, that presenting unusual ideas, constructively disagreeing with the majority and experimenting with new work behaviors will not result in coworkers posing a threat to their self-concept, status or career

Question 24

Brainstorming

Answer 24

a freewheeling, face-to-face meeting where team members aren’t allowed to criticize but are encouraged to speak freely, generate as many ideas as possible and build on the ideas of others

Question 25

Brain writing

Answer 25

a variety of brainstorming whereby participants write (rather than speak aloud) and share their ideas

Question 26

Electronic Brainstorming

Answer 26

A form of brainstorming that relies on networked digital devices for submitting and sharing creative ideas

Question 27

Nominal group technique

Answer 27

Variation of brainwriting consisting of three stages in which participants 1) silently and independently document their ideas, 2) collective describe these ideas to the other team members without critique and then 3) silently and independently evaluate the ideas presented