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📈Business > Chp 7 > Flashcards

Chp 7 Flashcards

1
Q

Communication is

A

Cpmmunication involves transferring information from one person to another

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2
Q

Two types of communication

A

Internal communications
External communications

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3
Q

Internal Communication

A

Communication between two or more people who are all inside the same business

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4
Q

External Communication

A

Communication between the business and other people outside the business

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5
Q

Internal Upward Communication

A

lower->higher level in the organisation
employee asks questions gives info makes suggestions to manager

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6
Q

Internal Downward Communication

A

higher->lower level in the organisation
Manager gives orders advice and training to employee

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7
Q

Internal Horizontal Communication

A

Moves between people at same level
Marketing director and finance director discuss advertising

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8
Q

Written Communication Eg

A

Memo
Letter
-Reports
-Email
-Fax
-Business documents(invoices,quotations)

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9
Q

Oral Communication Eg

A

Meeting
Face to face
Intercom
Telephone
Conference
Video-conferencing

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10
Q

Visual Communication Eg

A

Bar chart
Pie chart
Pictogram
Line graph
break eveb chart
Map

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11
Q

Written communicatipn Advantages

A

1.provides written record-proof
2.Can be read and read again
3.Can be very fast e.g Email

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12
Q

Written Communication Disadvantages

A

1.Feedback is slower than oral communications
2.Risk of information overload-hard for reader to understand

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13
Q

Oral communication advantages

A

1.Quick as instant response
2.Can be easily explained in person
3.Personal-good for reaching agreement
4.Emotion+body language-communicated

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14
Q

Oral Communication Disadvantages

A

1.No record-no proof
2.Might bot be prepared in advance and might come out wrong
3.Receiver may not listen and miss the message

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15
Q

Visual communication Advantages

A

1.Usedul for analysing stats
2.Makes communication clearer as pics are easier to understand and remember

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16
Q

Visual Communication Disadvantages

A

1.Not sufficient on its own. To be fully understoof it needs to be accompanied by one of the other 2 methods

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17
Q

What is a memo

A

A memo (memorandum) is a written document used for internal communication. Brief note from one person to another in the business

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18
Q

What is a report

A

Its a written document where one sets out the findings of her investigation to a certain issue.
Also makes recommendations on how to solve the issue

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19
Q

Layout of a report (8)

A

1.Title-objective
2.Table of contents-List of each section
3.Executive summary-major findings
4.Terms of reference-issues
5.Findings
6.Conclusions and reccommendations
7.Appendices
8.Bibliography

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20
Q

Objectives of a report

A

1.To give ppl info abt a certain topic
2.To investigate an incident
3.To come up with solutions 4 a prob
4.To investigate impact of decisions
5.Convince the reader to tske a particular course of action

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21
Q

What is a meeting

A

Oral communication
When teo or more people come together for the purpose of discussing a predetermined topic and making decisions

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22
Q

Types of meeting

A

AGM Annual General Meeting
EGM Extraordinary General Meeting
Statutory meeting
Board Meeting

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23
Q

AGM meeting

A

By law all companies must have one each year
Purpose:Directors give all shareholders info on how company is doing
Copy of financial statements to shareholders
Make important decisions and elect board of directors for next year
Dhareholders can question future plans

24
Q

EGM meeting

A

Deals with matters outside the normal business conducted at an AGM
short notice deals with urgency
Urgent matters only

25
Staturory meeting
Can be called by directors of company only First meeting of the shareholders Purpose:Shareholders receive info and discuss matters abt setting up company
26
Board Meeting
Meeting of board of directors Usually held monthly Directors make all major decisoons affecting company and set goals for it to acheive
27
Purpose/Advantages of meetings
1.Meetings save time 2.To solve problems 3.To make better decisions
28
Essential Elements of Meetings
Well planned in advance by secretary Notice+ Agenda sent out prior Chairperson+Secretary needed Chairperson must ensure quorum is present Minutes of meeting must be kept
29
What is the notice
Secretary Invitation to ppl to come to the meeting. Written document setting out date,time,venue of meeting.
30
What is agenda
Written list of all the topics to be discussed at the meeting in order of importance. Starts with the minutes of the last meeting Ends with AOB
31
what is AOB
Any other business
32
Whys an agenda important
Lets ppl know what meetings about so those interested attend Allows people to prepare in advance what theyll say at meeting Ensures all important work is covered first
33
What is a Quorum
Minimum numver of people that must be present at the meeting before it can start
34
Whys a quorum important
To stop decisions being taken by a few ppl who show up but are only a minority of those who could attend Ensure topics are fully discussed by a range of people
35
What is a chairperson
Chariperson must start run control and end a meeting
36
Functions of a chairperson
1.Make sure the quorum is present 2.Open the meeting 3.Maintain proper order at the meeting 4.Call for a vote on motion 5.Use casting vote in event vote is tied 6.Close the meeting
37
Characteristics of a good chairerson
Impartial (unbiased) Tactful (pleasent but firm) Speaks Clearly Knows the rules
38
Whats a secretary responsible for
Responsible for all organisation administration and paperwork associated with the meeting
39
Functions of secretary
1.Organise the venue and all facilities 2.Send out notice and agenda in time 3.Record minutes of meeting 4.Deal with all correspondence 5.Advise and assist chairperson
40
Characteristics of a good secretary
Good organiser Good writer Good summarised
41
What are minutes of a meeting
Summarised written record of what happened at the meeting. Who was there who spoke what they said what decisions wrre made and so on
42
Factors u should consider when Choosing a method of communication
Cost Urgency of message Need for confidentiality Nature of message Legal requirements
43
Barriers to effective communication
Language Prejudice Information Overload Poor Listening skills Timing Lack of trust
44
ICT means
Information and communications technology
45
EDI MEANS
electronic data interchange
46
WWW means
World wide web
47
What is EDI (Electronic data interchange)
system that electronically links the computers of two diff companies
48
What is Videoconferencing
Meeting held betwren people of different locations.
49
What is WWW/Internet
The WWW is a vast collection of information on millions of topics that u can access on ur computer
50
What is email
Allows u to send a typed message and other info directly from ur computer to another via the internet
51
Data Protevtion Act 1988/2018
when u gove ur personal details to an organisatipn or individual they have a duty to keep ur details safe
52
Rughts of data subjects
To be informed about data collectio To access-copy of data to rectification-change incorrect data To erasure-delete data To object To not be subjected to automated decision making
53
Responsibilities of Data Controllers
Obtain personal information Keep info safe and secure Report data breeches Delete info once no longer needed Give a copy of data when asked
54
What does data protevtion comissioned do
1. Investigate complaints 2.force data controllers to give him any info by issuing an “info notice” 3.Force data controllers to correct or delete data on ‘enforcement notice’ 4.Keep a register of data controllers
55
GDPR MEANING
General data protection regularion
56
Evaluation of Data protection comissioner
I think this law does a good job of protectiong data subjects because 1. Theyre entitled to see all info thats held and get any errors deleted 2They will fight for ur rights 3Data kept safe and secure

📈Business (15 decks)

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