Chp 5 Flashcards
The First Contact: Telephone and Reception
A state of mind; how a person feels about a given subject or at a given time
Attitude
Printed words displayed on a television screen to help people with hearing disabilities or impairments
Closed captioning
the style of speaking and enunciating words.
Diction
the art of handling people with tact and genuine concern.
Diplomacy
a group of health care providers working as a team to care for sick or injured patients before they arrive at the hospital.
Emergency Medical Service
(EMS)
describes a workstation designed to prevent work-related injuries and to promote work efficiency.
Ergonomic
a person who greets patients as they arrive at a medical office and performs various administrative tasks.
Receptionist
the use of electronic telecommunication technology for the delivery of health care.
Telemedicine
a special machine that allows communication on a telephone with a hearing-impaired person.
Teletypewriter
(TTY)
sorting of patients into categories based on their level of sickness or injury to ensure that life-threatening medical conditions are treated immediately.
Triage
