Chp 10

Question 1

using the correct muscles and posture to complete a task safely and efficiently.

Answer 1

Body mechanics

Question 2

financial planning tool that helps an organization estimate its anticipated expenditures and revenues.

Answer 2

Budget

Question 3

person charged with ensuring that a facility follows laws, policies, and protocols.

Answer 3

Compliance officer

Question 4

the study of human physical characteristics and their environment to minimize the risk for injury through the use of appropriate adaptive equipment.

Answer 4

Ergonomics

Question 5

a numerical goal

Answer 5

Expected threshold

Question 6

a form used by an organization to document an unusual occurrence to a patient, visitor, or employee.

Answer 6

Incident reports

Question 7

informs the employee about the essential job duties and expectations for a given position.

Answer 7

Job description

Question 8

a statement describing the goals of the medical office and those it serves.

Answer 8

Mission statement

Question 9

a flow sheet depicting the members of a team in a structured or hierarchal manner.

Answer 9

Organizational chart

Question 10

a statement that reflects the organization’s rules on a given topic.

Answer 10

Policy

Question 11

a series of steps required to perform a given task; a medical service or test that is coded for reimbursement.

Answer 11

Procedure

Question 12

plan that allows an organization to scientifically meausre the quality of its product and service.

Answer 12

Quality improvement (QI)

Question 13

a group of employees that works together to solve a given problem.

Answer 13

Task force