Chp 3

Question 1

complete hearing loss

Answer 1

Anacusis

Question 2

formation of an opinion without foundation or reason; prejudice

Answer 2

Bias

Question 3

explanation; removal of confusion or uncertainty

Answer 3

Clarification

Question 4

the way of life, including commonly held beliefs, of a group of people.

Answer 4

Cultures

Question 5

the way a person looks, behaves, and conducts himself or herself

Answer 5

Demeanor

Question 6

making a difference in favor of or against someone.

Answer 6

Discrimination

Question 7

difficulty speaking

Answer 7

Dysphasia

Question 8

impairment of voice; hoarseness

Answer 8

Dysphonia

Question 9

in communication, the response to input from another

Answer 9

Feedback

Question 10

great sadness caused by loss

Answer 10

Grief

Question 11

words sent from one person to another; information sent through spoken, written, or body language.

Answer 11

Messages

Question 12

to demonstrate signs of grief; grieving

Answer 12

Mourning

Question 13

not expressed in spoken language, e.g., laughing, sobbing, grunting, sighing

Answer 13

Nonlanguage

Question 14

factors connected with, but not essentially part of, language, e.g. tone of voice, volume, pitch.

Answer 14

Paralanguage

Question 15

restating what you heard using your own words

Answer 15

Paraphrasing

Question 16

loss of hearing associated with aging

Answer 16

Presbycusis

Question 17

repeating what one heard using open-ended questions

Answer 17

Reflecting

Question 18

to place in a fixed mold, without consideration of differences

Answer 18

Stereotyping

Question 19

briefly reviewing the info discussed to determine the patient’s comprehension

Answer 19

Summarizing

Question 20

having to do with treating or curing disease; curative

Answer 20

Therapeutic

Question 21

5 stages of grieving

Answer 21

1. denial
2. anger
3. bargaining
4. depression
5. acceptance