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BUS237 > CHP. 10 > Flashcards

CHP. 10 Flashcards

1
Q

Project management body of knowledge (PMBOK)

A

Provides project managers, sponsors, and team leaders with a large array of accepted project management techniques and practices.

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2
Q

IT projects

A

Projects of all shapes and sizes that renew and adapt IT infrastructure.

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3
Q

Information technology project management (ITPM)

A

The collection of techniques and methods that project managers use to plan, coordinate, and complete IT projects.

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4
Q

Product management professionals (PMPs)

A

Individuals certified by the Product Management Institute as having product management skills.

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5
Q

IT operations

A

Service, maintenance, protection, and management of IT infrastructure.

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6
Q

IT Services

A

Commonly used name for service area within organizations focused on providing basic computing infrastructure, networking and security, standard business applications, and end user support.

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7
Q

Production systems

A

The entire set of systems that support operations.

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8
Q

Information Technology Infrastructure Library (ITIL)

A

A well-recognized collection of books providing a framework of best practice approaches to IT operations. ITIL provides a large set of management procedures that are designed to support businesses in achieving value from IT operations.

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9
Q

IT project risk

A

Structural risk, volatility risk, and project process; performance, knowledge resources, organizational support, project management practices, and both process and product performance.

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10
Q

Systems development life cycle (SDLC)

A

The classic process used to develop information systems. These basic tasks of systems development are combined into the following phases: system definition, requirements analysis, component design, implementation, and system maintenance (fix or enhance).

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11
Q

Systems development

A

The process of creating and maintaining information systems. It is sometimes called systems analysis and design.

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12
Q

Agile methods

A

Development methods, such as rapid application development (RAD), object-oriented systems development (OOD), and extreme programming (XP).

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13
Q

Systems analysis

A

The process of creating and maintaining information systems, sometimes called systems development.

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14
Q

System definition phase

A

The first phase in the SDLC, in which developers, with the help of eventual users, define the new system’s goals and scope, assess its feasibility, form a project team, and plan the project.

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15
Q

Cost feasibility

A

One of four dimensions of feasibility.

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16
Q

Schedule feasibility

A

One of four dimensions of feasibility.

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17
Q

Technical feasibility

A

One of four dimensions of feasibility.

18
Q

Organizational feasibility

A

One of four dimensions of feasibility.

19
Q

Requirements analysis phase

A

The second phase in the SDLC, in which developers conduct user interviews, evaluate existing systems, determine new forms/reports/queries, identify new features and functions, including security, and create the data model.

20
Q

Systems analysts

A

Information systems professionals who understand both business and technology. They are active throughout the systems development process and play a key role in moving the project from conception to conversion and, ultimately, maintenance. These analysts integrate the work of the programmers, testers, and users.

21
Q

Business analysts

A

Analysts who develop the business case for a newly proposed system and develop the requirements for the system.

22
Q

Commercial-off-the-shelf (COTS)

A

Software that is purchased as-is and is not customized.

23
Q

Test plan

A

Groups of sequences of actions that users will take when using the new system.

24
Q

Product quality assurance (PQA)

A

The testing of a system. PQA personnel usually construct a test plan with the advice and assistance of users. PQA test engineers perform testing, and they also supervise user-test activity. Many PQA professionals are programmers who write automated test programs.

25
Q

Beta testing

A

The process of allowing future system users to try out the new system on their own. Used to locate program failures just prior to program shipment.

26
Q

System conversion

A

The process of converting a business activity from the old system to the new.

27
Q

Pilot installation

A

A type of system conversion in which the organization implements the entire system on a limited portion of the business. The advantage of pilot implementation is that if the system fails, the failure is contained within a limited boundary. This reduces exposure of the business and also protects the new system from developing a negative reputation throughout the organization(s).

28
Q

Pilot installation

A

A type of system conversion in which the organization implements the entire system on a limited portion of the business. The advantage of this type of implementation is that if the system fails, the failure is contained within a limited boundary. This reduces exposure of the business and also protects the new system from developing a negative reputation throughout the organization(s).

29
Q

Phased installation

A

A type of system conversion in which the new system is installed in pieces across the organization(s). Once a given piece works, then the organization installs and tests another piece of the system, until the entire system has been installed.

30
Q

Parallel installation

A

A type of system conversion in which the new system runs in parallel with the old one for a while. Parallel installation is expensive because the organization incurs the costs of running both systems.

31
Q

Plunge installation

A

Sometimes called direct installation, a type of system conversion in which the organization shuts off the old system and starts the new system. If the new system fails, the organization is in trouble: Nothing can be done until either the new system is fixed or the old system is reinstalled. Because of the risk, organizations should avoid this conversion style if possible.

32
Q

Plunge installation

A

Sometimes called direct installation, a type of system conversion in which the organization shuts off the old system and starts the new system. If the new system fails, the organization is in trouble: Nothing can be done until either the new system is fixed or the old system is reinstalled. Because of the risk, organizations should avoid this conversion style if possible.

33
Q

Maintenance phase

A

Last part of the SDLC, which starts the process all over again.

34
Q

Patches

A

A group of fixes for high-priority failures that can be applied to existing copies of a particular product. Software vendors supply patches to fix security and other critical problems.

35
Q

Service packs

A

A large group of fixes that solve low-priority software problems. Users apply service packs in much the same way that they apply patches, except that service packs typically involve fixes to hundreds or thousands of problems.

36
Q

Waterfall method

A

A sequence of nonrepetitive phases.

37
Q

Analysis paralysis

A

When too much time is spent documenting project requirements.

38
Q

Outsourcing

A

The process of hiring another organization to perform a service. Outsourcing is done to save costs, to gain expertise, and to free up management time.

39
Q

Application service provider (ASP)

A

A special form of outsourcing, in which an organization contracts with a vendor to rent applications from the vendor company on a fee-for-service basis.

40
Q

Component Design

A

Phase 3 of SDLC. Based on approved user requirements.
-Develop and evaluate alternatives.
-Hardware design is determined by project team.
-Software design depends on the source (Off the shelf, Off the shelf with alterations, Custom-developed programs)
-Data model converted to data base design

41
Q

Implementation

A

Phase 4 of SDLC. Implement, test, and install new system.

42
Q

Application service providers

A

Organization contracts with a vendor to “rent” applications from the vendor company on a fee-for-service basis

BUS237 (11 decks)

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