Chapters 9-13 administrative Flashcards
what are the 5 classifications of mail?
- first class
- priority
- periodicals
- standard
- express
what are the 7 components of a business letter?
- dateline
- address
- salutation
- subject
- body
- closing
- signature
what is the main characteristic of a letterhead letter format?
formal business stationary
the act of articulating and speaking correctly
enunciation
the appointment book is a ___ record
legal
what is open hour scheduling?
open office hours and patients are seen first come first serve
what is time specified scheduling?
appointments made at specific times and days
what is wave scheduling?
3-4 pts scheduled within a time frame and seen as they come in
what is modified wave scheduling?
multiple pts scheduled at the beginning of the hour and the end is left empty to “catch up” if needed
what is cluster scheduling?
grouping similar appts together
what are the 6 C’s of charting?
- clients words
- clarity
- completeness
- conciseness
- chronological order
- confidentiality
what 4 items are never added to a patients medical record?
- reports from consulting physicians
- financial info
- transferred records
- personal comments
what does a scheduling matrix indicate?
time not available to schedule patients
a chronological file used as a placeholder is called a
tickler file
what is the best way for patients to remember annual appts?
recall notices
what is most useful for determining realistic time frames for appts?
patient flow analysis
what are the 5 C’s of communication?
- completeness
- clarity
- conciseness
- courtesy
- cohesiveness
what is active and passive listening?
active - two way communication
passive - listening w/o answering
the ability to communicate in terms that pt’s understand while making them comfortable
therapeutic communication
discussing a topic the pt has no desire to discuss is called…
probing
physical components of a computer system
hardware
the design of work stations to maximize comfort
ergonomics
what are the main characterstics of the following letter formats:
1. full block
2. modified block
3. simplified
all lines flush left
MB - missing date, closing, and signature
S - missing salutation and closing
the primary chip responsible for interpreting and executing programs
central processing unit (CPU)
which computer memories are temporary and permanent?
random access memory (RAM) - temp
read only memory (ROM) - permanent
programs or operating instructions saved on magnetic disks that enable a computer to function
software
items that are used and must be restocked
expendable items
a paper describing the purchase and amount due
invoice
cash amounts paid out
dispursements
what is the difference between accounts payable and receivable?
payable - money leaving the office
receivable - money paid/owed to the office
the process of copying an amount from one record to another
posting
a list of all employees, their earnings, and other info
payroll register
reviewing of financial data to verify accuracy is called
auditing
