Chapters 7-9 Flashcards
Basic psychological needs of an individual: (4)
- Feeling of Security
- Sense of Adequacy
- Sense of Self Esteem
- Sense of Social Approval
A step taken by the individual in order to avoid meeting and solving some difficulty or present problem
Regressive Behavior
Defense against anxiety by stopping the process of development
Fixation
The threshold level at which frustrations have different effects on behavior
Frustration Tolerance
When people are afraid to express anger or annoyance outwardly, they often engage in passive hostility, symptomized by “sullenness,” uncommunicativeness, or grumbling.
Aggression
When emotional conflicts with their resultant frustrations are frequent or continuous and attack reactions are not available to individuals, they may give up all attempts to satisfy a motive
Attitude of Resignation
When efforts needed to fulfill an objective are greater than the desire to make, who face what appears to be an invaluable problem or who lack self-confidence in the ability to perform.
Escape
When they assign such blame to some external object rather than to themselves
Projection
Three Basic Ingredients of Effective Conseling
- Being attentive to what is being said.
- Looking at the problem from the employee’s POV
- Establishing a comfortable relationship during the session.
The primary source of stress for police officers are:
organizational practices
The safest course to follow in important disciplinary cases.
Morrissey Procedures (Also check in chapter 11)
FOUR steps are involved when dissatisfaction degenerates into a formal grievance:
- Supervisor or Employee Rep receives the complaint (can be solved in this step).
If fail to solve it in step one it becomes an official grievance:
- Refer to the intermediate level of management for resolution.
- Should it continue, it is referred to the top level of management within the organization.
- Voluntary Arbitration.
Employee Dissatisfaction can be categorized into FOUR broad areas:
- The work environment.
- Inept Supervision.
- Misunderstanding about policies and procedures.
- Various management failures.
The rise of worker dominance and ________________ has made it necessary for management to seek positive methods of gaining an understanding o workers and leading them into a desire to produce.
Merit Systems
When a route to a goal becomes obstructed, the usual reaction is to:
A: Go around the barrier
B: Remove the barrier
C: Attack the barrier
D: All of the above
D: All of the Above
Chapter 7, Page 137
________________may occur in the form of loafing, work slowdowns, sabotage, and absenteeism.
Noncooperation
Chapter 7, Page 140
Proven stress reducers include:
A: Diet Changes
B: Physical Exercise
C: Retraining
D: All of the Above
D: All of the above
Chapter 8, page 164
According to the text, officers involved in traumatic incidents sometimes develop rather severe _________ shortly after the incident occurred.
A: Sleep Disorders
B: Muscle Twitches
C: Psychological reactions
D: Physical Reactions
C: Psychological reactions
Chapter 8, Page 169
Supervisory practices that lead to negative feelings in employees include all of the following according to the text, EXCEPT:
A: Failure to give recognition
B: Failure to delegate power
C: The use of intemperate language
D: Displays of favoritism
B: Failure to delegate power
Chapter 9, Page 174
Observations indicate that managers in law enforcement agencies tend to _____________ regarding the communication of organizational policies and procedures.
A: Communicate Poorly
B: Use filtering
C: Communicate well
D: Fail
C: Communicate well
Chapter 9, Page 174
Employees react strongly and often challenge management in what formal legal system venue when they feel they have been arbitrarily deprived of some due process right?
A: Court
B: Arbitration
C: Civil Service
D: Mediation
A: Court
Chapter 9, Page 175
What type of interest does the tenured employee have when he has a legitimate claim to his job as conferred by statute, contract, or other existing rule or understanding?
A: Property Interest
B: Liberty Interest
C: Security Interest
D: Tenure Interest
A: Property Interest
Chapter 9, Page 176
The employee has which of the following interests when the employer’s action in dismissing him significantly damages his reputation or standing in the community?
A: Property Interest
B: Liberty Interest
C: Security Interest
D: Tenure Interest
B: Liberty Interest
Chapter 9, Page 176
The term used when a problem employee is involved in the frequent transfer from one place, one shift, or one assignment to another is:
A: Freeway therapy
B: Transfer treatment
C: The wheel
D: All of the above
D: All of the above
Chapter 9, Page 177
According to the text, when employee discontent is not ____________, it may become more grievous tp the supervisor and the organization.
A: Quickly terminated
B: Verbalized
C: Acted upon
D: Documented
B: Verbalized
Chapter 9, Page 179
Typically, how many steps are involved when dissatisfaction degenerates into formal grievances?
4
Chapter 9, Page 179
