Chapters 7-9

Question 1

Basic psychological needs of an individual: (4)

Answer 1

1. Feeling of Security
2. Sense of Adequacy
3. Sense of Self Esteem
4. Sense of Social Approval

Question 2

A step taken by the individual in order to avoid meeting and solving some difficulty or present problem

Answer 2

Regressive Behavior

Question 3

Defense against anxiety by stopping the process of development

Answer 3

Fixation

Question 4

The threshold level at which frustrations have different effects on behavior

Answer 4

Frustration Tolerance

Question 5

When people are afraid to express anger or annoyance outwardly, they often engage in passive hostility, symptomized by “sullenness,” uncommunicativeness, or grumbling.

Answer 5

Aggression

Question 6

When emotional conflicts with their resultant frustrations are frequent or continuous and attack reactions are not available to individuals, they may give up all attempts to satisfy a motive

Answer 6

Attitude of Resignation

Question 7

When efforts needed to fulfill an objective are greater than the desire to make, who face what appears to be an invaluable problem or who lack self-confidence in the ability to perform.

Answer 7

Escape

Question 8

When they assign such blame to some external object rather than to themselves

Answer 8

Projection

Question 9

Three Basic Ingredients of Effective Conseling

Answer 9

1. Being attentive to what is being said.
2. Looking at the problem from the employee’s POV
3. Establishing a comfortable relationship during the session.

Question 10

The primary source of stress for police officers are:

Answer 10

organizational practices

Question 11

The safest course to follow in important disciplinary cases.

Answer 11

Morrissey Procedures (Also check in chapter 11)

Question 12

FOUR steps are involved when dissatisfaction degenerates into a formal grievance:

Answer 12

1. Supervisor or Employee Rep receives the complaint (can be solved in this step).

If fail to solve it in step one it becomes an official grievance:

2. Refer to the intermediate level of management for resolution.
3. Should it continue, it is referred to the top level of management within the organization.
4. Voluntary Arbitration.

Question 13

Employee Dissatisfaction can be categorized into FOUR broad areas:

Answer 13

1. The work environment.
2. Inept Supervision.
3. Misunderstanding about policies and procedures.
4. Various management failures.

Question 14

The rise of worker dominance and ________________ has made it necessary for management to seek positive methods of gaining an understanding o workers and leading them into a desire to produce.

Answer 14

Merit Systems

Question 15

When a route to a goal becomes obstructed, the usual reaction is to:

A: Go around the barrier
B: Remove the barrier
C: Attack the barrier
D: All of the above

Answer 15

D: All of the Above

Chapter 7, Page 137

Question 16

________________may occur in the form of loafing, work slowdowns, sabotage, and absenteeism.

Answer 16

Noncooperation

Chapter 7, Page 140

Question 17

Proven stress reducers include:

A: Diet Changes
B: Physical Exercise
C: Retraining
D: All of the Above

Answer 17

D: All of the above

Chapter 8, page 164

Question 18

According to the text, officers involved in traumatic incidents sometimes develop rather severe _________ shortly after the incident occurred.

A: Sleep Disorders
B: Muscle Twitches
C: Psychological reactions
D: Physical Reactions

Answer 18

C: Psychological reactions

Chapter 8, Page 169

Question 19

Supervisory practices that lead to negative feelings in employees include all of the following according to the text, EXCEPT:

A: Failure to give recognition
B: Failure to delegate power
C: The use of intemperate language
D: Displays of favoritism

Answer 19

B: Failure to delegate power

Chapter 9, Page 174

Question 20

Observations indicate that managers in law enforcement agencies tend to _____________ regarding the communication of organizational policies and procedures.

A: Communicate Poorly
B: Use filtering
C: Communicate well
D: Fail

Answer 20

C: Communicate well

Chapter 9, Page 174

Question 21

Employees react strongly and often challenge management in what formal legal system venue when they feel they have been arbitrarily deprived of some due process right?

A: Court
B: Arbitration
C: Civil Service
D: Mediation

Answer 21

A: Court

Chapter 9, Page 175

Question 22

What type of interest does the tenured employee have when he has a legitimate claim to his job as conferred by statute, contract, or other existing rule or understanding?

A: Property Interest
B: Liberty Interest
C: Security Interest
D: Tenure Interest

Answer 22

A: Property Interest

Chapter 9, Page 176

Question 23

The employee has which of the following interests when the employer’s action in dismissing him significantly damages his reputation or standing in the community?

A: Property Interest
B: Liberty Interest
C: Security Interest
D: Tenure Interest

Answer 23

B: Liberty Interest

Chapter 9, Page 176

Question 24

The term used when a problem employee is involved in the frequent transfer from one place, one shift, or one assignment to another is:

A: Freeway therapy
B: Transfer treatment
C: The wheel
D: All of the above

Answer 24

D: All of the above

Chapter 9, Page 177

Question 25

According to the text, when employee discontent is not ____________, it may become more grievous tp the supervisor and the organization.

A: Quickly terminated
B: Verbalized
C: Acted upon
D: Documented

Answer 25

B: Verbalized

Chapter 9, Page 179

Question 26

Typically, how many steps are involved when dissatisfaction degenerates into formal grievances?

Answer 26

4
Chapter 9, Page 179