Chapter 4-6

Question 1

Principles of Learning: (SIX)

RERPRI

Answer 1

1. Principle of Readiness
2. Principle of Effect
3. Principle of Repetition
4. Principle of Primacy
5. Principle of Recency
6. Principle of Intensity

Question 2

ANDRAGOGY

Answer 2

Methods and techniques utilized in adult education.

Question 3

Andragogy assumptions include the following: (SERPIA)

Answer 3

Self Concept
Experience
Readiness to Learn depends on need
Problem Centered Focus
Internal Motivation
Adults need to know why they need to learn something

Question 4

One of the core premises of andragogy is that learning should be:

Answer 4

Collaborative
Instructive
Active

Question 5

Interviewer Attitude–any semblance of _____, _______, or _______ should be avoided.

Answer 5

Domineering, authoritative, or paternalistic.

Question 6

A problem-solving interview is also called a _________ interview

Answer 6

Counseling Session Interview.

Question 7

Capt. Coleman was at a seminar on LE supervision. She was planning to evaluate her department’s supervisory development program. She asked what their least favorite method of learning was. They told her the most ineffective was:

A: On-the-job training
B: Observation from previous supervisors
C: Role Playing
D: Trial and Error

Answer 7

D: Trial and Error

Question 8

When experiences are pleasing or satisfying, there is usually an accompanying desire to do what?

A: Try new and Different Activities
B: Teach others
C: Help others
D: Repeat the Experience

Answer 8

D: Repeat the Experience

Page 68, Chapter 4

Question 9

Principle of Recency

Information acquired last is generally __________ best.

Answer 9

Remembered.

Chapter 4, page 69

Question 10

A student’s past training and experience are known as:

A: Apperceptive Base
B: Appreciative Base
C: Cognitive Base
D: Cohesive Base

Answer 10

A: Apperceptive Base

Chapter 4, Page 69

Question 11

Which factors will increase in direct proportion to how well the workers learn to perform their tasks?

A: Self-Confidence & Security
B: Self-Control & Motivation
C: Self-Awareness & Efficiency
D: Learning speed and retention

Answer 11

A: Self-Confidence & Security

Chapter 4, Page 72

Question 12

Broad, general statements about what is to be learned

Answer 12

Instructional Goals

Question 13

Brief, clear, specific statements of what students should know or be able to do at the end of the course that they couldn’t do before.

Answer 13

Learning Objectives

Question 14

The basis for the presentation step of the lesson plan is the:

A: Curriculum
B: Job Analysis
C: Lesson Goals
D: General Objectives

Answer 14

B: Job Analysis

Chapter 4, Page 73

Question 15

When an instructor has completed the preliminary procedures of developing objectives, obtaining lesson materials, and analyzing them, they are ready to prepare which of the following?

A: General Objectives
B: Specific Objectives
C: Curriculum
D: Teaching Plans

Answer 15

D: Teaching Plans

Chapter 4, Page 73

Question 16

A simple listing in the proper sequence of the several steps to be followed in completing a particular job is known as:

A: Learning Road Map
B: Curriculum
C: Instructional Plan
D: Job Analysis

Answer 16

C: Instructional Plan

Chapter 4, Page 73

Question 17

It is important for supervisors to realize that ideas and decisions can more readily be translated into action when they are communicated to others while giving consideration to:

A: Emotional needs of the recipient and the environment
B: Emotional needs of the recipient and their rank in the organization
C: Emotional needs of the recipient and their preferred learning style
D: Emotional needs of the recipient and their level of training

Answer 17

A: Emptional needs of the recipient and the environment

Chapter 5, Page 94

Question 18

Good communicators are not only accomplished with words but also with:

A: Training and teaching
B: Vision and Goals
C: Motivation & Rewards
D: Tones and Deeds

Answer 18

D: Tones and Deeds

Chapter 5, Page 94

Question 19

The means a speaker uses to translate ideas to listeners are composed of which two forms?

A: Words and directions
B: Symbols and signs
C: Symbols and words
D: Orders and directives

Answer 19

B: Symbols and signs

Chapter 5, Page 95

Question 20

What are merely arbitrary symbolic representations of something?

A: Orders
B: Words
C: Signs
D: Directives

Answer 20

B: Words

Chapter 5, Page 95

Question 21

The meanings that emanate from what is perceived are known as:

A: Orders
B: Words
C: Signs
D: Directives

Answer 21

C: Signs

Chapter 5, Page 95

Question 22

The failure of the supervisor to recognize the importance of the psychological aspects of the communication process will serve to:

A: Confuse Orders
B: Frustrate Subordinates
C: Set up barriers
D: Confound directives

Answer 22

C: Set up Barriers

Chapter 5, Page 96

Question 23

Redundancy or repetition of the message tends to be brought on by which of the following? \

A: Interference
B: Static
C: Barriers
D: Signal Degradation

Answer 23

B: Static

Chapter 5, Page 96

Question 24

Many individuals avoid making ____________ because they bear being criticized for what they think or say.

Answer 24

Positive Declarations

Chapter 5, Page 97

Question 25

Information is passed from individual to individual, usually, a distortion or dilution of content occurs, which is called:

Answer 25

Filtering

Chapter 5, Page 98

Question 26

What type of orders are those that establish policy?

A: Directives
B: General Orders
C: Special Orders
D: All of the Above

Answer 26

B: General Orders

Chapter 5, Page 110

Question 27

__________ are issued to establish procedures or rules and regulations necessary in carrying out policy.

Answer 27

Special Orders

Chapter 5, Page 110

Question 28

_______are used to describe the procedures to be followed and the goals to be achieved in a particular event.

Answer 28

Operation Orders

Chapter 5, Page 110

Question 29

A/An ______________ has the primary purpose to obtain or impart information or influence attitudes or behavior.

A: Interview
B: Meeting
C: Presentation
D: Lecture

Answer 29

A: Interview

Chapter 6, Page 114

Question 30

Opening an interview and use of questions are important steps in:

A: Making a report. of the interview

Question 31

Opening an interview and use of questions are important steps in:

A: Making a report of the interview
B: Establishing Protocol in an interview
C: Conducting an Interview
D: Scheduling an Interview

Answer 31

C: Conducting an Interview

Question 32

The wise supervisor will realize that sudden and pronounced behavioral changes in their relationship with subordinates might be viewed as ________, which will hinder the report between the two.

A: Distrust
B: Domineering
C: Antagonistic
D: Intimidating

Answer 32

A: Distrust

Chapter 6 Page 118

Question 33

____________________ in an employee interview can be strengthened by a meticulous avoidance or argument, fault finding, or recrimination.

A: Trust
B: Rappot
C: Concern
D: Confidence

Answer 33

B: Rapport

Chapter 6, Page 118

Question 34

The process of _________ gives the person being interviewed the opportunity to understand themselves better and, in doing, to gain a different interpretation of the problem at hand.

A: Active Listening
B: Passive Listening
C: Counseling and praise
D: Counseling and empathy

Answer 34

Active Listening

Chapter Six, Page 120