Chapters 1-3

Question 1

Supervisors must develop the art of influencing others, coordinating their efforts, and directing them to proper goals in such a way as to obtain their

Answer 1

Obedience, Confidence, and Loyal Cooperation

Question 2

A supervisor is acting in which of the following roles when he/she helps shape policy for the organizations…

Answer 2

Decision Maker

Question 3

A supervisor is acting in what role when he or she is motivating subordinates by giving them positive incentives that will encourage them to achieve and maintain a high level

Answer 3

Leader

Question 4

Which form of action is vital for the interpersonal relations of a supervisor with a subordinate?

Answer 4

Manner of communcating

Question 5

Provide plans that provide specific guides for conduct and performance are known as

Answer 5

Rules and Regulations

Question 6

The line and staff type of organization is a combination of what two types of organizations?

Answer 6

Line and functional

Question 7

The exception principle specifies that

Answer 7

the head of an organization or unit within it should not find it necessary to act personally on each matter coming under their general jurisdiction.

Question 8

Which principle requires that the person to whom work has been assigned through the delegation process completes it to such an extent that the only thing left to be done by the person who delegated it is to approve it.

Answer 8

Completed Staff Project

Question 9

The art of influencing, directing, guiding, and controlling others in such a way as to obtain their willing obedience, confidence, respect, and loyal cooperation in the accomplishment of an objective is defined as

Answer 9

Leadership

Question 10

Command Presence denotes

Answer 10

A military bearing, a distinctive type of appearance, and a distinctive type of conduct

Question 11

In the broadest sense, what would be the best mark of good leadership?

Answer 11

High level of discipline

Question 12

Employees are stimulated to produce best when they are provided with _______________ to satisfy individual needs.

Answer 12

Positive Incentives

Question 13

The greatest production in the shortest possible time with the minimum amount of energy and the maximum amount of satisfaction for the producers is the objective of good:

Answer 13

Human Relations

Question 14

The complex process of communicating ideas in such a manner that the recipient interprets what he hears in the way the communicator intends is known as:

Answer 14

Giving Orders

Question 15

The Principle of Delegation relates to the process of

Answer 15

Committing an activity to another’s care.

Question 16

The Exception Principle specifies that

Answer 16

The head of an organization or unit within it should not find it necessary to act personally on each matter coming under their general jurisdiction.

Rather, supervisors should have to act only on those exceptional matters that require their personal attention

Question 17

Readiness Style One:

When Workers are both ______ to do the job and _____ unable to try, use __________, which is _____ in task behavior and ______ in relationship behavior.

Answer 17

Both unable to do the job and unable to try, use TELLING, which is high in task behavior and low in relationship behavior.

Question 18

Readiness Style Two:

When workers are ______ to do the job but are _____or _______, use __________, which is _____ in task behavior and ______ in relationship behavior.

Answer 18

Both unable to do the job and unable to try, use SELLING, which is high in task behavior and high in relationship behavior.

Question 19

Readiness Style Three:

When Workers are ______ to do the job but are _____ or _______, use __________, which is _____ in task behavior and ______ in relationship behavior.

Answer 19

When workers are very capable to do the job, but are unwilling or insecure, use PARTICIPATING, which is low in task behavior and high in relationship behavior.

Question 20

Readiness Style One:

When Workers are both ______ to do the job and _____ unable to try, use __________, which is _____ in task behavior and ______ in relationship behavior.

Answer 20

Both are very capable to do the job and very willing, use DELEGATING, which is low in task behavior and low in relationship behavior.

Question 21

Re: Situational Leadership:

Task Behavior: ________________

Relationship Behavior: _______________

Answer 21

Task behavior: giving specific instructions

Relationship Behavior: Convincing workers to exert effort.

Question 22

Situational leadership is based on:

1.
2.
3.

Answer 22

Amount of Guidance and Direction (task behavior) a leader gives.

Amount of socio-economic support (relationship behavior) a leader provides.

The readiness (maturity) level that followers exhibit in performing a specific task, function, or objective.

Question 23

Command Presence encompasses

Answer 23

Dignity, self-assurance, and poise.

Question 24

The key ingredients in developing an effective leadership-followership strategy are:

Answer 24

Genuine participation, communication, shared decision-making, equity, self-control, and interdependence.

Question 25

The FIRST challenge of a CP supervisor is to:

Answer 25

Adapt to the high level of commitment and community involvment.

Question 26

A supervisor acting in which of the following roles when he/she helps shape policy for the organization?

A) Planner
B) Decision Maker
C) Trainer
D) Leader

Answer 26

B) Decision Maker

Question 27

The function that requires the continuous analyzing of the organizational structure within the supervisor’s sphere of operations in order to ensure that it meets the needs of the total organization in providing a medium of communication between the elements of the hierarchy is:

A: Reporting
B: Organizing
C: Staffing
D: Directing

Answer 27

b: Organizing

Question 28

The function that ensures unity of action not only between individuals but between organizational units is referred to as:

A: Coordinating
B: Organizing
C: Staffing
D: Directing

Answer 28

A: Coordinating

Question 29

Which of the following principles requires that the person to whom work has been assigned through the delegation process completes it to such an extent that the only thing left to be done by the person who delegated it is to approve it?

a: Delegation to Subordinates
B: Completed Delegation
C: Completed Staff Project
D: Exception Principle

Answer 29

C: Completed Staff Project

Question 30

In the broadest sense, what would be the best mark of good leadership?

A: High Level of Discipline
B: High Facilitation of Subordinates
C: High Trust of Supervisors
D: All of the Above

Answer 30

A: High Level of Discipline

Question 31

Employees are stimulated to produce their best when they are provided with __________ to satisfy individual needs.

A: Authority
B: Power
C: Positive Incentives
D: Responsibility

Answer 31

C: Positive Incentives

Question 32

The greatest production in the shortest possible time with the minimum amount of energy and the maximum amount of satisfaction for the producers is the objective of good:

A: Human Relations
B: Effective Performance
C: Synergistic Production
D: Effcient Performance

Answer 32

A: Human Relations

Question 33

The complex process of communicating ideas in such a manner that the recipient interprets what he hears in the way the communicator intends is known as:

A: Delegation
B: Directing
C: Facilitating
D: Giving Orders

Answer 33

D: Giving Orders

Question 34

What type of directive is useful in developing the initiative of subordinates since they allow considerable latitude in the method of accomplishing an assignment when immediate action is not essential?

A: Innate
B: Suggestive
C: Intact
D: Subtle

Answer 34

B: Suggestive