Chapters 1-3 Flashcards
Supervisors must develop the art of influencing others, coordinating their efforts, and directing them to proper goals in such a way as to obtain their
Obedience, Confidence, and Loyal Cooperation
A supervisor is acting in which of the following roles when he/she helps shape policy for the organizations…
Decision Maker
A supervisor is acting in what role when he or she is motivating subordinates by giving them positive incentives that will encourage them to achieve and maintain a high level
Leader
Which form of action is vital for the interpersonal relations of a supervisor with a subordinate?
Manner of communcating
Provide plans that provide specific guides for conduct and performance are known as
Rules and Regulations
The line and staff type of organization is a combination of what two types of organizations?
Line and functional
The exception principle specifies that
the head of an organization or unit within it should not find it necessary to act personally on each matter coming under their general jurisdiction.
Which principle requires that the person to whom work has been assigned through the delegation process completes it to such an extent that the only thing left to be done by the person who delegated it is to approve it.
Completed Staff Project
The art of influencing, directing, guiding, and controlling others in such a way as to obtain their willing obedience, confidence, respect, and loyal cooperation in the accomplishment of an objective is defined as
Leadership
Command Presence denotes
A military bearing, a distinctive type of appearance, and a distinctive type of conduct
In the broadest sense, what would be the best mark of good leadership?
High level of discipline
Employees are stimulated to produce best when they are provided with _______________ to satisfy individual needs.
Positive Incentives
The greatest production in the shortest possible time with the minimum amount of energy and the maximum amount of satisfaction for the producers is the objective of good:
Human Relations
The complex process of communicating ideas in such a manner that the recipient interprets what he hears in the way the communicator intends is known as:
Giving Orders
The Principle of Delegation relates to the process of
Committing an activity to another’s care.
The Exception Principle specifies that
The head of an organization or unit within it should not find it necessary to act personally on each matter coming under their general jurisdiction.
Rather, supervisors should have to act only on those exceptional matters that require their personal attention
Readiness Style One:
When Workers are both ______ to do the job and _____ unable to try, use __________, which is _____ in task behavior and ______ in relationship behavior.
Both unable to do the job and unable to try, use TELLING, which is high in task behavior and low in relationship behavior.
Readiness Style Two:
When workers are ______ to do the job but are _____or _______, use __________, which is _____ in task behavior and ______ in relationship behavior.
Both unable to do the job and unable to try, use SELLING, which is high in task behavior and high in relationship behavior.
Readiness Style Three:
When Workers are ______ to do the job but are _____ or _______, use __________, which is _____ in task behavior and ______ in relationship behavior.
When workers are very capable to do the job, but are unwilling or insecure, use PARTICIPATING, which is low in task behavior and high in relationship behavior.
Readiness Style One:
When Workers are both ______ to do the job and _____ unable to try, use __________, which is _____ in task behavior and ______ in relationship behavior.
Both are very capable to do the job and very willing, use DELEGATING, which is low in task behavior and low in relationship behavior.
Re: Situational Leadership:
Task Behavior: ________________
Relationship Behavior: _______________
Task behavior: giving specific instructions
Relationship Behavior: Convincing workers to exert effort.
Situational leadership is based on:
1.
2.
3.
Amount of Guidance and Direction (task behavior) a leader gives.
Amount of socio-economic support (relationship behavior) a leader provides.
The readiness (maturity) level that followers exhibit in performing a specific task, function, or objective.
Command Presence encompasses
Dignity, self-assurance, and poise.
The key ingredients in developing an effective leadership-followership strategy are:
Genuine participation, communication, shared decision-making, equity, self-control, and interdependence.
The FIRST challenge of a CP supervisor is to:
Adapt to the high level of commitment and community involvment.
A supervisor acting in which of the following roles when he/she helps shape policy for the organization?
A) Planner
B) Decision Maker
C) Trainer
D) Leader
B) Decision Maker
The function that requires the continuous analyzing of the organizational structure within the supervisor’s sphere of operations in order to ensure that it meets the needs of the total organization in providing a medium of communication between the elements of the hierarchy is:
A: Reporting
B: Organizing
C: Staffing
D: Directing
b: Organizing
The function that ensures unity of action not only between individuals but between organizational units is referred to as:
A: Coordinating
B: Organizing
C: Staffing
D: Directing
A: Coordinating
Which of the following principles requires that the person to whom work has been assigned through the delegation process completes it to such an extent that the only thing left to be done by the person who delegated it is to approve it?
a: Delegation to Subordinates
B: Completed Delegation
C: Completed Staff Project
D: Exception Principle
C: Completed Staff Project
In the broadest sense, what would be the best mark of good leadership?
A: High Level of Discipline
B: High Facilitation of Subordinates
C: High Trust of Supervisors
D: All of the Above
A: High Level of Discipline
Employees are stimulated to produce their best when they are provided with __________ to satisfy individual needs.
A: Authority
B: Power
C: Positive Incentives
D: Responsibility
C: Positive Incentives
The greatest production in the shortest possible time with the minimum amount of energy and the maximum amount of satisfaction for the producers is the objective of good:
A: Human Relations
B: Effective Performance
C: Synergistic Production
D: Effcient Performance
A: Human Relations
The complex process of communicating ideas in such a manner that the recipient interprets what he hears in the way the communicator intends is known as:
A: Delegation
B: Directing
C: Facilitating
D: Giving Orders
D: Giving Orders
What type of directive is useful in developing the initiative of subordinates since they allow considerable latitude in the method of accomplishing an assignment when immediate action is not essential?
A: Innate
B: Suggestive
C: Intact
D: Subtle
B: Suggestive
