Chapters 12 and 13 Quiz

Question 1

A 360-degree performance appraisal is helpful because it:

Answer 1

Includes the perceptions of others in addition to an employee’s manager

Question 2

Best practices of high-performing organizations include all of the following focal areas EXCEPT:

Answer 2

Highest levels of compensation for staff

Question 3

Human resources decisions need to be strategic because of:

Answer 3

Increasing competition among HSOs

Question 4

Job analysis is necessary to:

Answer 4

Define jobs

Question 5

Major federal law affecting human resources primarily addresses:

Answer 5

Protections for applicants and rights of employees

Question 6

A team is:

Answer 6

A group of people working together to achieve a common goal

Question 7

Crew resource management is:

Answer 7

The application of airline industry training to the hospital

Question 8

MBTI stands for:

Answer 8

Myers-Briggs Type Indicator

Question 9

Participation in the VHA Medical Team Training program was NOT associated with:

Answer 9

A higher surgical mortality rate

Question 10

Which of the following is NOT correct about Cross Functional Teams (CFTs)?

Answer 10

They are not common in health care organizations