Chapter 3 Quiz

Question 1

High-performing teams are able to:

Answer 1

• produce an intergenerational evaluation to understand its workforce
• create a plan to foster intergenerational collaboration
• use strategies to target recruitment, retention, and succession plan
• develop communication strategies to foster intergenerational understanding

Question 2

True or false? Motivation and engagement at work relate only to what happens at work.

Answer 2

False

Question 3

True or false? The frustration-regression principle is a key characteristic of McClelland’s Acquired Needs Theory.

Answer 3

False

Question 4

Managers’ roles in the engagement process include:

Answer 4

• understanding employees’ needs
• employing different strategies to engage different types of employees
• finding ways to recognize employees
• working to create a happier and more productive workplace

Question 5

The two factor theory was developed by:

Answer 5

Herzberg

Question 6

All of the following are considered to be types of extrinsic rewards EXCEPT:

Answer 6

healthy work relationships

Question 7

True or False? Theory X, Theory Y, and Theory Z are not forms of motivation theories developed from a management.

Answer 7

False

Question 8

True or false? Disengaged health care workers do not have an impact on an organization’s bottom line.

Answer 8

False

Question 9

This generation seeks to improve the world, appreciates teamwork and collaboration, and wants regular and consistent feedback:

Answer 9

Generation Z

Question 10

Maslows needs-based theory of motivation includes the following types of needs:

Answer 10

Safety and physiological