Chapter 1 Quiz

Question 1

Which of the following is an example of a non-direct care setting?

Answer 1

Insurer

Question 2

This function refers to the setting of reporting and responsibility relationships within a manager’s unit:

Answer 2

Organizing

Question 3

The most commonly used organizational structure is:

Answer 3

Functional

Question 4

Employee engagement is best described as:

Answer 4

Employee motivation and commitment to the organization

Question 5

Organizational culture is best known as:

Answer 5

Beliefs, values, and behaviors that characterize the organization

Question 6

Succession planning is:

Answer 6

An approach to replace managers who retire or move up

Question 7

Self-management means:

Answer 7

• Managing time and information
• Being responsive
• Keeping current

Question 8

Effective change management requires that managers resist change and focus on the status quo.

Answer 8

False

Question 9

Standards of behavior are defined as expectations for conduct for all employees.

Answer 9

True

Question 10

Interpersonal competency reflects expertise or ability to perform a specific work task.

Answer 10

False