Chapter 7 Quiz

Question 1

Data mining uses what is commonly referred to as “big data.”

Answer 1

True

Question 2

The Baldridge Award features nine criteria arranged in a structure-process-outcome framework. Which of the following is NOT a structural aspect of quality in the Baldridge Award criteria?

Answer 2

Followership

Question 3

Statistical Process Control focuses on controlling:

Answer 3

Variation

Question 4

Avedis Donabedian defined health care quality as having which of the following components?

Answer 4

The ethical principles that govern the conduct of affairs in general and health enterprise in particular.

Question 5

Flowcharting is a quality improvement technique used for:

Answer 5

Process mapping

Question 6

Which aspect of quality does CQI focus upon to improve quality?

Answer 6

Process

Question 7

The “failure to provide a service whose benefit is greater than pits risk” is the definition of which term?

Answer 7

Underuse

Question 8

PDCA stands for Plan-Do-Check-Approve

Answer 8

False

Question 9

During the early 1980s, the Hospital Corporation of America (HCA) created the most commonly used quality improvement framework in the health care industry. It is called the:

Answer 9

FOCUS-PDCA Model

Question 10

Six Sigma employs a structured process called DMAIC.

Answer 10

True