Chapter 4 Quiz

Question 1

Automatic processing is unconscious so we seldom recognize its effects on deliberate thinking.

Answer 1

True

Question 2

Implicit theories and mindsets are _______.

Answer 2

Unconscious and hidden to us

Question 3

Increases motivation to learn and to overcome setbacks best characterizes the benefits of a growth mindset.

Answer 3

True

Question 4

The purpose of studying organization behavior is to:

Answer 4

Improve the management of people in the workplace

Question 5

Which of the following statements about stereotyping is incorrect?

Answer 5

Stereotyping is treating members of a group differently.

Question 6

Kelly thinks a manager should be a coach to his/her employees. This is an example of a(n) ________ schema.

Answer 6

Role

Question 7

An emergency department planning team was asked whether more suicides or more homicides occurred in the city. Team members did a quick mental check of instances of each they saw come into the ED. This is an example of using the ________________ heuristic.

Answer 7

Availability

Question 8

A manager reports that she makes the right hiring decision 90% of the time. This is an example of _______________________.

Answer 8

Overconfidence bias

Question 9

Marla, the new accountant, impressed the interview committee because she graduated at the top of her class. The department supervisor is quick to accept Marla’s recommendations, even though Marla has no experience with the complexity of patient insurance claims payments. This supervisor seems to be guilty of contrast effect.

Answer 9

False

Question 10

______ is a complex process that involves noticing, selecting, and organizing information.

Answer 10

Perceiving