Chapters 11-12 Flashcards
Facework
Communication strategies intended to “save face”
Direct Approach to Conflict
the idea that the best way to deal with conflict is to use precise & specific language
Indirect Approach to Conflict
The idea that the best way to approach conflict is to use vague and non-specific langauge
Emotionally expressive approach to conflict
The idea that the best way to deal with conflict is through overt displays of feeling
Restraint Approach to conflict
The idea that the best way to deal with conflict is by hiding or supressing feelings/emotions
Discussion Style
For Dealing with Conflict
Combines direct and restrained approaches to settle conflict
Engagement Style
For Dealing with Conflict
Combines the direct and emotional expressive approaches to settle conflict
Accommodating Style
For Dealing with Conflict
Combines indirect and restrained approaches to settle conflict
Dynamic Style
For Dealing with Conflict
Combines the indirect and emotional expressive styles to settle conflict
A peacebuilding approach involving civic leaders and the general public focused on listening & speaking (not to persuade but to clarify)
Facilitated Intergroup Dialogue
Peacebuilding
working toward stablity and equality in society to prevent violence & war
Lingustic Knowledge
Knowledge of another language or understanding the difficultly of learning a 2nd or 3rd language
Tolerance for Ambiguity
The ease with which one copes with situations in which a great deal is unknown
Cosmopolitian Communication
A notion of ethically working with & through cultural differences and power inequities to achieve understanding, intercultural growth, mutuality, and social and global justice through critical self-transformation
Intercultral Alliences
Bonds between individuals or groups across cultures characterized by a shared recognition of power and the impact of history and by an orientation of affirmation.
