Chapter Four Flashcards
any radio hardware containing a transmitter and receiver that is located in a fixed place
Base station
a low power portable radio that communicates through an interconnected series of repeater stations called cells
Cellular telephone
in assigned frequency or frequencies that are used to carry voice and or data communications
Channel
the reason a patient called for help; also, the patient’s response to questions such as what’s wrong or what happened
Chief complaint
the condition requiring the most urgent intervention is determined by the providers assessment of the patient
Chief concern
questions that can be answered in short or single word responses
Close ended questions
the transmission of information to another person – verbally or through body language
Communication
when one person imposes his or her beliefs, values, and practices on another because he or she believes his or her ideals are superior
Cultural imposition
a special telephone line that is used for a specific point to point communications; also known as a hotline
Dedicated line
the record portion of the EMTs patient interaction, either written or electronic. This becomes part of the patient’s permanent medical record
Documentation
the ability to transmit and receive spontaneously
Duplex
the ability to understand and manage one’s own emotions and properly respond to the emotions of others
Emotional intelligence
one person considers his or her own cultural values as more important when interacting with people of a different culture
Ethnocentrism
The federal agency that has jurisdiction over interstate and international telephone and telegraph services and satellite communications, all of which may involve EMS activity
Federal communications commission FCC
the transfer of pertinent patient information and the responsibility for the patient’s care; often involves the physical movement of the patient and associated equipment; also known as handoff
Handover
A system that allows EMS providers to access relevant health data ( e.g., past medical problems, medication, allergies, end of life decisions ), avoid unnecessary duplication of effort in data entry, and view patient outcomes related to hospital care
Health information exchange HIE
a communication system that uses voice over Internet protocol ( VoIP ) technology to allow multiple agencies to communicate and transmit data
Interoperable communication system 
VHF and UHF channels that the federal communications commission has designed exclusively for EMS use
MED channel
VHF and UHF channels that the federal communications commission has designed exclusively for EMS use
Mental model
critical communications - any communications where disruption will result in the failure of the mission at hand
Mission
A small computer terminal inside the ambulance that directly receives data from the dispatch center
Mobile data terminal MDT
the ability to transmit audio and data signals through the use of more than one communications channel
Multiplex
anything that Dammpions or obscures the true meaning of a message
Noise
questions for which the patient must provide detail to give an answer
Open ended questions
the use of radio signal and a voice or digital message that is transmitted to pagers (beepers ) or desktop monitor radios
Paging
The legal document used to record all patient care activities. This report has direct patient care functions but also administrative and quality control functions. Patient care reports are also known as prehospital care report
Patient care report PCR
the trusting relationship that you build with your patient
Rapport
a special base station radio that receives messages and signals on one frequency and then automatically re-transmits them on a second frequency
Repeater
a radio receiver that searches or scans across several frequencies until the message is completed; the process is then repeated
Scanner
single frequency radio; transmissions can occur in either direction but not simultaneously; when one party transmits the other can only receive, and the party that is transmitting is unable to receive
Simplex
written documents, signed by the EMS systems medical Director, that outlines specific directions, permissions, and sometimes prohibits regarding patient care; also called protocols
Standing orders
a process in which electronic signals are converted into coded audible signals; the signals can then be transmitted by radio or telephone to a receiver with a decoder at the hospital
Telemetry
verbal and nonverbal communication techniques that encourage patients to express their feelings and achieve a positive relationship
Therapeutic communication
telecommunication systems that allow a computer to maximize utilization of a group of frequencies
Trunking
radio frequencies between 300 and 3000 MHz
Ultra high frequency UHF
radio frequency is between 30 and 300 MHz; the VHF spectrum is further divided into high and low bands
Very high frequency VHF
