Chapter 9: To Know

Question 1

When you look at people in the workplace what do you see

Answer 1

A cost to reduce

An asset to develop

Question 2

Economic value of employees skills and knowledge

Answer 2

Human capital

Question 3

HRM

Answer 3

Human Resources Management

Question 4

Aligns human capital with organizational strategy

Answer 4

Strategic HRM

Question 5

Society for Human Resource Management (SHRM)

Answer 5

Practical applied ways to engage in the idea of understanding talent
Trade association
Insight and training for HRM all over the world

Question 6

Three defining function of HRM

Answer 6

Attract
Develop
Maintain (Retention)

The building of a quality workforce

Question 7

Three steps to attracting talent (ARC)

Answer 7

Assess Need and Define Job
Recruiting Strategy and Implementation
Candidate Selection and Offer Process

Question 8

The relationship between quality of talent and business performance is

Answer 8

Dramatic

Question 9

J&J hiring example

Answer 9

GOLD program: global operations leadership development program where they find talent

Question 10

How companies recruit (#1 & #2)

Answer 10

1: internal hires and employee referral (72%): Networking Jobs

Question 11

Examples of how companies recruit

Answer 11

LinkedIn Connect to Opportunity

Glassdoor Recruit is an example of JobBoard

Question 12

Do you know the job is what

Answer 12

Job fit

Question 13

Can you communicate with me

Answer 13

Cultural fit

Question 14

What is foundational to HR attracting candidates

Answer 14

Job and Organization Fit

Question 15

5 selection methods (ITRBA)

Answer 15

In depth interviewing & screening 
Technical & Personal Testing 
Real time or simulated work 
Background checks 
Assessment centers

Question 16

4 steps to developing talent (OTCP)

Answer 16

Orientation/socialization (on-boarding)
Training and Experience
Coaching/Mentoring
Performance Management

Question 17

Google and Onboarding

Answer 17

Onboarding new hires

Know how the company works

Question 18

Leadership Development you get from

Answer 18

Experiences

Question 19

Process of assigning an early career employee to a senior manager for career guidance

Answer 19

Mentoring

Question 20

Working with a manager to develop personal and business competencies

Answer 20

Coaching

Question 21

Performance Appraisal (Two-Fold Purpose)

Answer 21

Measure and documents work performance

Used a developmental too to enhance work performance

Question 22

Feedback in two fold purpose or performance appraisal is

Answer 22

Balanced and specific

Question 23

3 steps to retention

Answer 23

Compensation and benefits in line with market
Clear career path identified
Work-life balance focus

Question 24

Matching individual career goals, capabilities to opportunity

Answer 24

Career planning

Question 25

Managing how a person progresses in a career

Answer 25

Career development aka succession planning

Question 26

Providing structure, flexibility and direction for person to achieve greater work responsibility

Answer 26

Career path

Question 27

Career path examples

Answer 27

P&G: we promote from wishing

3M

Question 28

Examples of work-life balance

Answer 28

SAS and employee retention

-convenience benefits: daycare for kids etc