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MGMT Exam #4 > Chapter 13: To Know > Flashcards

Chapter 13: To Know Flashcards

1
Q

Collection of people who regularly interact to pursue a common goal

A

Team/teamwork

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2
Q

When the whole is greater than the sum of individual parts

A

Synergy

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3
Q

Teams at PSU

A

Team building is any group activity
Objective or goal driven
Focused on group process

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4
Q

Benefits of teams

A 
Improved creativity and innovation 
More resources to put on problems
Improved quality of decision-making 
Greater commitment to task 
Buy-in: people support what they come up w
Synergy 
Enjoyment and fun
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5
Q

Common team problems

A 
Cultural miscommunication 
Personality conflicts 
Power struggles 
Participation (slackers or drivers) 
Lack of focus 
Poor follow through 
Definition of quality 
Group Think 
Maturity 
Free Riders 
Work Styles etc
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6
Q

Roles managers play on teams

A

Supervisor
Facilitator
Participant
Coach

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7
Q

As a supervisor the manager

A

Directs

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8
Q

As a facilitator the manager

A

Coordinates

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9
Q

As a participant the manager

A

Works

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10
Q

As a coach the manager

A

Assists

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11
Q

Cross-functional team example

A

Keurig coffee makers: k-cups and kraft maxwell house

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12
Q

Types of teams

A 
Committee
Cross-function team 
Project team/task force 
Self-managing team 
Virtual team
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13
Q

Meet across the world

A

Virtual team

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14
Q

Short term team effort

A

Project team/ task force

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15
Q

Understands concepts of functions and gets all necessary functions

A

Cross functional team

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16
Q

Example of a virtual team

A

CISCO

17
Q

Look up #1 team

A

Project task team

18
Q

Building blocks of teams

A

Inputs
Throughputs
Outputs

19
Q

Number one most important success factor for teams

A

Selection

20
Q

3 C’s of a Great Team Member

A

Character
Competence
Consistency

21
Q

Team effectiveness equation

A

Quality of Inputs + (process gains - process losses)

22
Q

Interactions among group members both positive and negative

A

Group dynamics

23
Q

Bruce Tuckman’s Lifecycle of Teams

A

Forming
Storming
Norming
Performing

24
Q

Presentable appearance
“Put on our dating face”
Uniformed optimism: making a great impression on people and have a perfect appearance

A

Forming

25
Q

When you become exclusive
Hard to keep “dating face” on because you see this person at both their best and worst
No longer perfect because of weaknesses

A

Storming aka Informed pessimism

26
Q

Come to conclusion that you and your significant other are working to adapt to one another
How to work together more effectively
Starting to see positive results (normal everyday average)

A

Norming aka Informed Optimism

27
Q

This is going so well, we want to sign a formal contract and become a high performance family

SUPERIOR performance coming easily/ comfortably

A

Performing

28
Q

Example of dysfunctional conflict

A

Waterboy (my mama said, well ur mama)

29
Q

Two components of conflict for team leaders

A

Functional and Dysfunctional

30
Q

Problem/subject

A

Functional

31
Q

Personal

A

Dysfunctional

32
Q

Team leaders discourage

A 
Aggression 
Blocking 
Competing 
Withdrawal 
Seeking attention 
Horsing around
33
Q

Conflict resolution modes

X&Y axis

Components

A

Assertiveness (x)
Cooperation (y)

Accommodating (top left) 
Collaborating (top right) 
Compromising (mid) 
Competing (low left) 
Avoiding (low right)
34
Q

Best facilitator does what

A

Adds ideas
Listens to other
Compromises

35
Q

Lencioni’s 5 dysfunctions

A 
Absence of trust 
Fear of conflict 
Lack of commitment 
Accountability unwillingness 
Inattention to results
36
Q

Developing team member skills

Examples?

A

Team training

Ex/ facilitation, productivity, tools

37
Q

Any group activity, objective/goal driven and focused on team processes

A

Team building

38
Q

Types of Team Building

A 
Ropes and Games 
Adventure
Social
Simulation 
Work Projects
Alternative

MGMT Exam #4 (10 decks)

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