Chapter 13: To Know Flashcards
Collection of people who regularly interact to pursue a common goal
Team/teamwork
When the whole is greater than the sum of individual parts
Synergy
Teams at PSU
Team building is any group activity
Objective or goal driven
Focused on group process
Benefits of teams
Improved creativity and innovation More resources to put on problems Improved quality of decision-making Greater commitment to task Buy-in: people support what they come up w Synergy Enjoyment and fun
Common team problems
Cultural miscommunication Personality conflicts Power struggles Participation (slackers or drivers) Lack of focus Poor follow through Definition of quality Group Think Maturity Free Riders Work Styles etc
Roles managers play on teams
Supervisor
Facilitator
Participant
Coach
As a supervisor the manager
Directs
As a facilitator the manager
Coordinates
As a participant the manager
Works
As a coach the manager
Assists
Cross-functional team example
Keurig coffee makers: k-cups and kraft maxwell house
Types of teams
Committee Cross-function team Project team/task force Self-managing team Virtual team
Meet across the world
Virtual team
Short term team effort
Project team/ task force
Understands concepts of functions and gets all necessary functions
Cross functional team
Example of a virtual team
CISCO
Look up #1 team
Project task team
Building blocks of teams
Inputs
Throughputs
Outputs
Number one most important success factor for teams
Selection
3 C’s of a Great Team Member
Character
Competence
Consistency
Team effectiveness equation
Quality of Inputs + (process gains - process losses)
Interactions among group members both positive and negative
Group dynamics
Bruce Tuckman’s Lifecycle of Teams
Forming
Storming
Norming
Performing
Presentable appearance
“Put on our dating face”
Uniformed optimism: making a great impression on people and have a perfect appearance
Forming
When you become exclusive
Hard to keep “dating face” on because you see this person at both their best and worst
No longer perfect because of weaknesses
Storming aka Informed pessimism
Come to conclusion that you and your significant other are working to adapt to one another
How to work together more effectively
Starting to see positive results (normal everyday average)
Norming aka Informed Optimism
This is going so well, we want to sign a formal contract and become a high performance family
SUPERIOR performance coming easily/ comfortably
Performing
Example of dysfunctional conflict
Waterboy (my mama said, well ur mama)
Two components of conflict for team leaders
Functional and Dysfunctional
Problem/subject
Functional
Personal
Dysfunctional
Team leaders discourage
Aggression Blocking Competing Withdrawal Seeking attention Horsing around
Conflict resolution modes
X&Y axis
Components
Assertiveness (x)
Cooperation (y)
Accommodating (top left) Collaborating (top right) Compromising (mid) Competing (low left) Avoiding (low right)
Best facilitator does what
Adds ideas
Listens to other
Compromises
Lencioni’s 5 dysfunctions
Absence of trust Fear of conflict Lack of commitment Accountability unwillingness Inattention to results
Developing team member skills
Examples?
Team training
Ex/ facilitation, productivity, tools
Any group activity, objective/goal driven and focused on team processes
Team building
Types of Team Building
Ropes and Games Adventure Social Simulation Work Projects Alternative
