Chapter 13 Vocabulary Flashcards
A collection of people who regularly interact to pursue common goals
Team
The process of people actively working together to accomplish common goals
Teamwork
The creation of a whole greater than the sum of its individual parts
Synergy
The tendency of some people to avoid responsibility by free-riding in groups
Social loafing
Officially recognized and supported by the organization
Formal team
Unofficial and emerges from relationships and shared interests among members
Informal group
Designated to work on a special task on a continuing basis
Committee
Convened for a specific purpose and disbands after completing the task
Project team
Task force
Operates with members who come from different functional units of an organization
Cross-functional team
Meets on a regular basis to help achieve continuous improvement
Employee involvement team
A team of employees who meet periodically to discuss ways of improving work quality
Quality circle
Work together and solve problems through computer-based interactions
Virtual team
Distributed team
Have the authority to make decisions about how they share and complete their work
Self-managing team
Achieves high levels of task performance, membership satisfaction, and future viability
Effective team
The mix of skills, experiences, backgrounds, and personalities of team members
Team diversity
Have members with similar personal characteristics
Homogenous teams
Have members with diverse personal characteristics
Heterogeneous teams
The way team members work together to accomplish tasks
Team process
The ability of a team to perform well by using talent and emotional intelligence
Team IQ
A behavior, rule, or standard expected to be followed by team members
Norm
Defines the effort and performance contributions expected of team members
Performance norm
Indicates the extent to which members adopt norms that encourage shared commitments to moral behavior
Team virtuousness
The degree to which members are attracted to and motivated to remain part of a team
Cohesiveness
An action taken by a team member that directly contributes to the group’s performance purpose
Task activity
An action taken by a team member that supports the emotional life of the group
Maintenance activity
When any and all members contribute helpful task and maintenance activities to the team
Distributed leadership
Self-serving and cause problems for team effectiveness
Disruptive behaviors
Allows all members to communicate directly with one another
Decentralized communication network y
Communication flows only between individual members and a hub or center point
Centralized communication network
contest one another’s positions and restrict interactions with one another
Restricted communication network
Team effectiveness equation
Team effectiveness = quality of inputs + (process gains- process losses)
Involves gathering and analyzing data, and making changes to improve teamwork and performance
Team building
The process of making choices among alternative courses of action
Decision making
Reached when all parties believe they have had their say and been listened to, and they agree to support the group’s final decision
Consensus
A tendency for highly cohesive teams to lose their evaluative capabilities
Groupthink
A disagreement over issues of substance or clashing emotions
Conflict
Involves disagreements over things like goals, tasks, and resources
Substantive conflict
Results from feelings of anger and distrust, as well as personality clashes
Emotional conflict
Pretends that a conflict doesn’t really exist
Avoidance
(Smoothing) plays down differences and highlights similarities
Accommodation
Authoritative command, uses force and domination to win a conflict
Competition
Occurs when each party gives up something of value to the other
Compromise
Problem solving, works through differences so everyone wins
Collaboration
The removal of substantive or emotional causes of a conflict
Conflict resolution
