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MGMT Exam #4 > Chapter 13 Vocabulary > Flashcards

Chapter 13 Vocabulary Flashcards

1
Q

A collection of people who regularly interact to pursue common goals

A

Team

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2
Q

The process of people actively working together to accomplish common goals

A

Teamwork

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3
Q

The creation of a whole greater than the sum of its individual parts

A

Synergy

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4
Q

The tendency of some people to avoid responsibility by free-riding in groups

A

Social loafing

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5
Q

Officially recognized and supported by the organization

A

Formal team

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6
Q

Unofficial and emerges from relationships and shared interests among members

A

Informal group

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7
Q

Designated to work on a special task on a continuing basis

A

Committee

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8
Q

Convened for a specific purpose and disbands after completing the task

A

Project team

Task force

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9
Q

Operates with members who come from different functional units of an organization

A

Cross-functional team

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10
Q

Meets on a regular basis to help achieve continuous improvement

A

Employee involvement team

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11
Q

A team of employees who meet periodically to discuss ways of improving work quality

A

Quality circle

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12
Q

Work together and solve problems through computer-based interactions

A

Virtual team

Distributed team

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13
Q

Have the authority to make decisions about how they share and complete their work

A

Self-managing team

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14
Q

Achieves high levels of task performance, membership satisfaction, and future viability

A

Effective team

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15
Q

The mix of skills, experiences, backgrounds, and personalities of team members

A

Team diversity

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16
Q

Have members with similar personal characteristics

A

Homogenous teams

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17
Q

Have members with diverse personal characteristics

A

Heterogeneous teams

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18
Q

The way team members work together to accomplish tasks

A

Team process

19
Q

The ability of a team to perform well by using talent and emotional intelligence

A

Team IQ

20
Q

A behavior, rule, or standard expected to be followed by team members

A

Norm

21
Q

Defines the effort and performance contributions expected of team members

A

Performance norm

22
Q

Indicates the extent to which members adopt norms that encourage shared commitments to moral behavior

A

Team virtuousness

23
Q

The degree to which members are attracted to and motivated to remain part of a team

A

Cohesiveness

24
Q

An action taken by a team member that directly contributes to the group’s performance purpose

A

Task activity

25
Q

An action taken by a team member that supports the emotional life of the group

A

Maintenance activity

26
Q

When any and all members contribute helpful task and maintenance activities to the team

A

Distributed leadership

27
Q

Self-serving and cause problems for team effectiveness

A

Disruptive behaviors

28
Q

Allows all members to communicate directly with one another

A

Decentralized communication network y

29
Q

Communication flows only between individual members and a hub or center point

A

Centralized communication network

30
Q

contest one another’s positions and restrict interactions with one another

A

Restricted communication network

31
Q

Team effectiveness equation

A

Team effectiveness = quality of inputs + (process gains- process losses)

32
Q

Involves gathering and analyzing data, and making changes to improve teamwork and performance

A

Team building

33
Q

The process of making choices among alternative courses of action

A

Decision making

34
Q

Reached when all parties believe they have had their say and been listened to, and they agree to support the group’s final decision

A

Consensus

35
Q

A tendency for highly cohesive teams to lose their evaluative capabilities

A

Groupthink

36
Q

A disagreement over issues of substance or clashing emotions

A

Conflict

37
Q

Involves disagreements over things like goals, tasks, and resources

A

Substantive conflict

38
Q

Results from feelings of anger and distrust, as well as personality clashes

A

Emotional conflict

39
Q

Pretends that a conflict doesn’t really exist

A

Avoidance

40
Q

(Smoothing) plays down differences and highlights similarities

A

Accommodation

41
Q

Authoritative command, uses force and domination to win a conflict

A

Competition

42
Q

Occurs when each party gives up something of value to the other

A

Compromise

43
Q

Problem solving, works through differences so everyone wins

A

Collaboration

44
Q

The removal of substantive or emotional causes of a conflict

A

Conflict resolution

MGMT Exam #4 (10 decks)

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