CHAPTER 9: THE POLICE LEADER AS A COMMUNICATOR Flashcards
THE POLICE LEADER AS A COMMUNICATOR
With this in mind, it is safe to say that the person doing the communicating must not only concern himself with the message that he wanted and intended to convey, but must be equally concerned with unintentional, supplemental, and perhaps _________ information or feelings that he puts across, as well.
contradictory
THE POLICE LEADER AS A COMMUNICATOR
If it holds true that effective communication unites the most remote elements and units of an organization, then it is equally correct that poor communication can create _______ and disunity in the various organizational parts.
disorder
THE POLICE LEADER AS A COMMUNICATOR
Once again, communication—poor or good—is the cause or ________ for morale and attitude changes.
treatment
THE POLICE LEADER AS A COMMUNICATOR
It is said that a lack of reliable information and a strong personal
interest are the two ingredients necessary for the _________ and passing of rudely constructed and dubious information: rumor.
manufacture
THE POLICE LEADER AS A COMMUNICATOR
It would follow logically that the organization or individual supervisor _______ or unable to communicate honestly, openly, and effectively invites active rumor-mongering.
unwilling
ELEMENTS OF GOOD COMMUNICATION
These basic elements for good communication include:
1) Clear message,
2) simplified message,
3) openness,
4) ___________,
5) application of good listening/reading habits,
6) calm approach, and
7) proper timing.
4) two-way information flow
ELEMENTS OF GOOD COMMUNICATION
It is impossible, for example, to separate totally the communication elements “__________” and “simplified message.” With this in mind, an in-depth examination of each of these elements to good communication skills can begin.
“clear message”
ELEMENTS OF GOOD COMMUNICATION:
Clear Message:
If the communicator is conveying the message orally, he can help assure that his point is made by not trying to convey ________ too quickly.
too much
ELEMENTS OF GOOD COMMUNICATION:
Clear Message:
Nonetheless the supervisor should use the best resources _______ to make known his spoken plans. Most of the time, the relative quietness of a squad room or similar facility will be the best place for explaining procedures, dis-cussing plans, or relaying orders and instructions.
available
ELEMENTS OF GOOD COMMUNICATION:
Clear Message:
If the message is to be in written form, the supervisor should keep
the words, sentences, and paragraphs as short as possible for clarity and understanding.
Clarity is definitely tied to ______ in this respect.
brevity
ELEMENTS OF GOOD COMMUNICATION:
Clear Message:
A few of these fuzzy, vague, _________ enemies include: sometimes, a few, generally, usually, and many. How often is “sometimes”? How many are “a few”? Do “general-ly” and “usually” mean the same thing? How many is “many”?
misleading
ELEMENTS OF GOOD COMMUNICATION:
Simplified Message:
Closely allied with message clarity is the importance of a simple,
straightforward message. It makes little sense (and makes for even less understanding) for a supervisor to attempt to convey __________ and perhaps widely divergent messages at one time.
several different
ELEMENTS OF GOOD COMMUNICATION:
Simplified Message:
The common sense supervisor does not utilize communication
with others to _______ everyone of how clever he is and what wonderfully big words he can use. Rather, his messages—whether spoken or written—get quickly to the point without wasting words to explore trivialities. The messages instead seek to simplify the complex and clarify the muddled.
convince
ELEMENTS OF GOOD COMMUNICATION:
Openness:
Unfortunately, the reverse is also true: a message from a disliked or distrusted boss may generate derision, even if the news is otherwise favorably regarded by its recipients. Here is yet another reason for a supervisor to build _______ and trust with his subordinates.
credibility
ELEMENTS OF GOOD COMMUNICATION:
Two-Way Information Flow:
One of the supervisor’s functions is to explain and _______ to his
people the instructions and policies that are handed down to him. To some extent, his role here is that of a translator between management and the work force.
clarify
ELEMENTS OF GOOD COMMUNICATION:
Two-Way Information Flow:
In other words, he must follow the responsible _________ rule of reporting the facts without editorializing!
journalist’s
ELEMENTS OF GOOD COMMUNICATION:
Two-Way Information Flow:
Good, two-way communication is also encouraged by the supervisor who asks questions to be sure he is understood. After explaining a particularly complex procedure or operation, he finds it informative to ask a few ______ questions of his audience.
pointed
ELEMENTS OF GOOD COMMUNICATION:
Two-Way Information Flow:
The second-best alternative—the ________—must then take over as the vehicle carrying the message. While not as effective for two-way communication as the personal encounter, the written message need not fail in its intend-ed purpose of sending information.
written communication
ELEMENTS OF GOOD COMMUNICATION:
Two-Way Information Flow:
He cannot succeed and advance in his organization without it. A supervisor lacking in _______ will seek to remedy the problem via practice, thorough proofreading and, perhaps, a writing or grammar class or two. It is that critical to his future.
written skills
Application of Good Listening/Reading Habits
The supervisor must truly listen to what his subordinate is saying
to him. This means he does not look ______ (and blindly) at his employee while his mind is somewhere else. It means he does not interrupt his employee while that employee is trying to tell him something. It means he does not provoke an argument in lieu of a reasonable discussion.
blandly
Application of Good Listening/Reading Habits
A first reading done to get the general idea and a slower and more careful second one intended to bring out the ________ is a good idea.
particulars
Application of Good Listening/Reading Habits
Generally, the larger the organization he is a part of, the greater
the individual’s need to maintain his own _______ of printed material.
file system
