CHAPTER 2: PREPARATION FOR THE ROLE OF POLICE SUPERVISOR Flashcards
It has been said that there is no more difficult nor radical a change in a police officer’s entire career than that which occurs when he or
she makes the jump from line worker to line supervisor. Most often, the change means giving up the job classification of patrol officer for that of patrol sergeant. Less frequently, it means surrendering the title of detective or investigator and replacing it with the label of detective sergeant.
MOST OFTEN: Patrol Officer to Patrol Sgt.
LESS FREQUENTLY: Detective or investigator to Detective Sgt.
The police officer aspiring to the job of police supervisor is look-ing at a host of changes in the way he must think and perform both on and off the job. Such a change will not be attempted by the ______ officer without some sweeping and thorough preparation for the brand new role. This chapter will examine that preparation in its sev-eral facets.
prudent
PSYCHOLOGICAL PREPARATION:
The officer who is pondering the decision as to whether or not he
truly wants to be a supervisor should do his thinking with ______ care.
Deliberate
PSYCHOLOGICAL PREPARATION:
The officer ex-changing a subordinate’s duties for those of the team or unit leader will find a set of new responsibilities, duties, expectations, problems, and rewards awaiting him.
The change will impact his very lifestyle, although just how much will depend on the specific nature of his agency, assignment, and ________.
personality
PSYCHOLOGICAL PREPARATION:
Peer pressure can be the strongest of motivations, for better or
worse. Here it is for worse. The experienced police officer is putting his judgment, common sense, and personal life goals aside for what he thinks others _____ him to do. Although his courage in facing the dangerous felon may know no bounds, his moral courage to stick with a decision that is right for himself may be lacking.
expect
PSYCHOLOGICAL PREPARATION:
He may elect to risk unhappiness and potential failure in a new and really unwanted position simply to satisfy the perceived expectations of others. Peer pressure alone is therefore not a _____ reason for seeking promotion.
valid
PSYCHOLOGICAL PREPARATION:
Should this employee succeed in attaining a promotion sought for
such a reason, he may find himself blaming his mate for each unpleas-ant moment that the job brings. In such an accusatory atmosphere marital discord will result which may cause further job problems. The resultant cycle of failure and reaction to failure can be a ______ one for any marriage.
terminal
PSYCHOLOGICAL PREPARATION:
How about some very personal feelings and goals that might be
served by a promotion to supervisor? Fine, provided that they include the right kind of emotions and personal objectives. The officer who seeks advancement because of _____ in his agency and in his own abilities should be encouraged in his endeavor. The officer who wants to move up because he knows he has some unique abilities to lead and direct, which he feels will greatly benefit the agency’s operations and image while simultaneously polishing his own reputation, should be cheered on, too. Likewise, the competent, capable man or woman who seeks the job of supervisor as a first logical step in a planned life-time career in an agency should not be obstructed in this effort. All of these people can do much good for their subordinates, their employ-ers, the community, and themselves.
pride
PSYCHOLOGICAL PREPARATION:
Conversely, the employee whose strongest personal, driving influence is a desire to gain the rank of supervisor to “_______” with a peer who offended him at some time in the past is on the wrong track in seeking promotion. He probably will find his own bitterness to be a poor companion in the isolation he surely will feel in a position gained through such motivation.
“get even”
PSYCHOLOGICAL PREPARATION:
This book has discussed many of the specific responsibilities and
expectations placed upon the police supervisor. Any officer considering whether or not to seek a supervisory position should first review the preceding pages and ask himself honestly if the listed _______ and _______ would make him hopelessly uncomfortable as a new supervisor.
demands and requirements
PSYCHOLOGICAL PREPARATION:
The ethics of a good supervisor should cause the potential candi-date no problems. If he is an ______ and ______ police officer, he operates under a similar set of professional and personal guidelines already. Yet questions arise about his added responsibilities as a rec-ognized and official leader. Will serving as a constant role model and perpetual good example make him terribly self-conscious, perhaps very uncomfortably so? Does he have the patience required of a good supervisor? If not, can he develop it
honest and interested
PSYCHOLOGICAL PREPARATION:
How about the supervisor’s vital task of evaluating his subordinates? Again, the skills of effective employee performance review can be taught. But is the man or woman who was perhaps only recently a member of a close-knit fraternity of working peace officers now ready to _______ convey to former peers their weaknesses as well as strengths in job performance? The process of personnel review and evaluation must be carried out continuously in the successful police organization. Again, however, not everyone is mentally and emotionally suited to pursue a function that may make him or her at least temporarily unpopular with former coworkers.
tactfully
PSYCHOLOGICAL PREPARATION:
To do the job of personnel evaluation properly, the supervisor
must above all else be frank and sincere. The new supervisor quickly learns that even the best-intentioned constructive criticism can still sting a relationship and cool a friendship, at least for a time. If the supervisor-to-be finds himself uncomfortable as an evaluator,
he may find the role of disciplinarian an intolerable one. The first-line supervisor should be very closely involved in the disciplinary process at both the determination and assessment levels. It is _______ for him to lay the blame for an unpopular disciplinary action on “the brass.”
inexcusable
PSYCHOLOGICAL PREPARATION:
While he may fight valiantly in a losing cause against discipline he feels to be disproportionate or otherwise out of line with the offense, once the decision is made the supervisor must fully support it. To do otherwise would be to participate in the _______ of the agency itself.
undermining
PSYCHOLOGICAL PREPARATION:
_________ is a process in which the supervisor must demonstrate
participation and support. The individual who cannot show ownership in a corrective action or decision in which he has been involved has no place in the leadership ranks
Discipline
PSYCHOLOGICAL PREPARATION:
Planning, too, must occupy some of the police leader’s time.
Whether it involves spending ten minutes planning the day’s personnel deployment or occupies hours of off-duty time on a special research project, planning remains an ______ part of the supervisor’s life.
inescapable
PSYCHOLOGICAL PREPARATION:
The ability to communicate freely and ______ as a supervisor is
also vital. The officer who has great difficulty expressing himself in a written form acceptable in both content and format will have serious obstacles to overcome as a supervisor. If he is unwilling to devote a lot of time to learning to write in a clear, concise, and accurate manner, police supervision probably will bring him more pain than pleasure.
openly
PSYCHOLOGICAL PREPARATION:
Also like many other supervisory skills, mastering them requires of the student the _______ of much time and considerable effort.
contribution
PSYCHOLOGICAL PREPARATION:
Then there is the supervisor’s role as a __________ for
unhappy citizens and disgruntled employees. The potential supervisor who cannot fathom that one of his employees could ever do wrong has no place as an impartial fact finder for complaints of police misconduct. Just as certainly, a man or woman likely to take off on a witch hunt for a prejudged-guilty employee should never be a supervisor, either.
grievance processor
PSYCHOLOGICAL PREPARATION:
Even more is expected of the supervisor while he is wearing his
grievance processor hat. He must do more than be fair and thorough in his inquiry into a complaint situation. He must always broadcast a clear-cut __________ and competency in his dealings with citizenry and police employees alike.
impression of fairness
PSYCHOLOGICAL PREPARATION:
Employee grievances against the agency and its supervisors also
require an extreme amount of supervisory
1) patience,
2) _______, and
3) integrity.
fairness
PSYCHOLOGICAL PREPARATION:
He must convey the complaint accurately and without ________ of his own making, regardless of the reaction it might be expected to elicit from the person to whom it is relayed by the supervisor.
coloration
PSYCHOLOGICAL PREPARATION:
Real supervisory courage is required to avoid compromising or betraying either the subordinate or the ________.
manager
PSYCHOLOGICAL PREPARATION:
Finally, the key role of personal counselor for troubled subordinates must be _______ by the aspirant to leadership ranks.
anticipated
PSYCHOLOGICAL PREPARATION:
It is widely recognized and acknowledged that promotion in just about any job brings with it improvements in pay, fringe benefits, social position, prestige, and overall ________.
working conditions
PSYCHOLOGICAL PREPARATION:
No matter how much a given police organization claims to further the goal of participatory management, it remains a fact of organizational life that one’s chances to _____ significantly on the agency and its operations increase steadily as one rises in the rank structure of that agency.
impact
PSYCHOLOGICAL PREPARATION:
As an instructor, leader, helper, and sometimes disciplinarian, the
new supervisor has a great opportunity to aid his fellow peace officers in meeting the daily challenges of working in a ______ and trying world. Surely no endeavor pursued with an equal degree of fervor could bring a greater sense of satisfaction and accomplishment.
complex
WHAT’S TO KNOW?
In an era in which being the biggest and meanest and gruffest are
no longer accepted as the mandated criteria for promotion, the can-didate for the supervisory slot must demonstrate that he has acquired wide-ranging job skills. In addition, he must show an __________ yet other tasks. Finally, he also must display a manner or demeanor expected of the professional police officer and competent leader.
aptitude for learning
Criminal Statutes
Most of his time should be spent on gaining recognition and understanding of which elements must be present for a _______ to have occurred.
specific crime
Criminal Statutes:
In other words, the supervisory candidate does not need to memorize every element of each crime in the statute book. He should, however, gain sufficient familiarity with the statutes to __________ which crime, if any, is present in a given field situation. The same holds true whether the situation is a hypothetical one on a promotional exam or a very real and critical one on the street some day
recognize quickly
Local Ordinances and Codes;
The pupil preparing for a promotional test should review his juris-diction’s penal laws that he can reasonably expect to meet in his future position of police supervisor. Obviously, he needs to be familiar with laws against criminal behavior that his troops will enforce. He also should gain at least a ________ and understanding of the less familiar laws that he may confront on occasion.
basic knowledge
Local Ordinances and Codes:
At least a very basic knowledge of some of these less-used ordinances will stand the future supervisor in good stead to handle _____ situations as they arise.
unusual
Traffic Statutes:
Most promotional exams are going to cover some general areas of
traffic law and accident investigation skills, at least at the patrol sergeant test level. Whether he is working with state laws or city and/or county traffic regulations, the adequately prepared test taker will have reviewed the traffic laws in use in his _____.
locale
Traffic Statutes:
While he need not be a technical expert in the field of vehicle accident investigation, the wise promotional candidate will know how to conduct a _______ accident investigation
highly competent
Agency Rules and Regulations
The potential supervisor would do well to be quite familiar with an
up-to-date version of his agency’s ____ and regulations.
rules
Agency Rules and Regulations:
Not least, he must engage in repeated __________ in which he applies these orders, rules, procedures, and guidelines to a host of hypothetical situations that he might face on a test or real ones that might confront him on the job. Such mental exercise is test preparation in its most useful form.
mental practice
Current Case Law:
The prospective leader must be conversant with up-to-date court
decisions affecting law enforcement operations and tactics. If there is a new holding dealing with searches of impounded vehicles, he must be aware of it and the _______ it places on the police officer.
limitations
Current Case Law:
The student should be more interested in the ______ of a court
decision than in worrying about number and citation. Still, he should be well-versed in legal matters to the extent that he can attach the title of the case to the legal principle it represents, if need be.
content
Current Case Law:
Simultaneously, he should practice applying the court decisions he studies to _______ field situations he might meet up with later.
hypothetical
Text on Supervisory Principles
In many agencies, the promotional candidate must prepare him-self to give his questioners the catch phrases and acronyms that have come to be associated with _______ and supervisory classes and textbooks. More important, the sharp candidate will review the con-cepts and principles applicable to effective supervision.
managerial
Text on Supervisory Principles:
As noted, the list of books, periodicals, and on-line material to be
covered by the prospective supervisor could be extremely lengthy. He should begin with the _________ listed and then branch out as time permits. He should obtain additional sources of knowledge that will strengthen him in known areas of personal weaknesses.
core sources
Text on Supervisory Principles:
First, of course, he will have to ______ what he perceives as challenges in an honest self-evaluation. His current supervisor may help him in this regard.
identify
TEST-TAKING SKILLS:
There is no magic in the fingers or the pencil of the officer who
gets a good promotional score. The good study habits, logical thought processes, and self-pacing test skills employed by most successful test-takers are talents that can be _______ by virtually any person of reasonable intelligence. Hopefully, the police officer would fit easily into such a category.
mastered
TEST-TAKING SKILLS:
The Cardinal Rules of Test-Taking
1)
2) Read the Instructions; Ask Questions
3) Pace Yourself
1) Know the study material
TEST-TAKING SKILLS:
Know the Study Material:
Steady, ______ study has no substitute
patient
TEST-TAKING SKILLS:
Know the Study Material:
Nothing is more important than the officer’s _______ towards the
test-taking exercise. He will need real willpower to make himself set aside the time necessary for thorough study. He will then have to use this same willpower to force himself to sit through his budgeted study time when other, more pleasurable pursuits are beckoning.
attitude
Read the Instructions; Ask Questions:
Too many of the victims of written tests have victimized them-selves by failing to read carefully the printed directions at the _________. When taking a written exam, it is not a good idea to assume anything. What appears to be a routine “choose the best answer” mul-tiple-choice test may turn out to be an exercise in which the test taker is actually supposed to identify the least correct response. Or the test may be calling for more than one correct response per question. Read the directions and be sure!
start of the test
Read the Instructions; Ask Questions:
Whether the promotional test is written or oral, the test-taker must
ask questions about any ________ in instructions or other rules of the proceeding. If the candidate is not advised of the basis for scoring on the exam, he should ask the test administrator. The same holds true if he is not briefed as to scoring procedures at the conclusion of the promotional oral board or assessment center.
uncertainties
Read the Instructions; Ask Questions:
Assumptions about any test can be dangerous for the test-taker.
The _____ promotional candidate will clear up all uncertainties before an examination of any kin
smart
Pace Yourself
The test-taker cannot afford to worry actively over the time factor or become a compulsive clock watcher. Either behavior will work _____ him.
At the same time however, the officer who dawdles away time for any reason will have trouble finishing the test at his best.
against
Pace Yourself:
If, for example, the latter part of the exam switches from “true or false” inquiries to a discussion-type format, the test-taker will naturally have to leave some extra time to work on the exam’s concluding section. It helps in this regard if, where allowed by the instructions to do so, the candidate _____ quickly the en-tire test to figure out what is involved before he actually begins work.
scans
Pace Yourself:
A common mistake to be avoided is the spending of too much
time on a single _______ question. Since the final score will probably be based upon the number of correct responses given, it is to the officer’s advantage to answer as many questions as possible in the time permitted.
difficult
Pace Yourself:
An especially time-consuming problem should be ______ for additional attention later when all other questions have been handled. But don’t forget to go back!
saved
Pace Yourself:
Naturally, any time remaining at the end of the candidate’s work
should be _________ in a review of the completed test to be sure that all questions have been answered as desired.
gainfully employed
Pace Yourself:
The officer should be _______ to change answers without a good cause.
hesitant
Pace Yourself:
There is some evidence that a test taker’s _________ is, in many instances, the correct one, particularly on the “true or false” exercise.
Ultimately, too much time spent worrying over a difficult question can work against the test-taker if the worrying results in the changing of the first answer given.
first response
BOARDS AND ASSESSMENT CENTERS
The oral board is an especially valuable tool for assessing the knowledge and potential of the would-be police supervisor in that it tests more than his technical knowledge and expertise. His ______ and _____ under fire also can be examined through the board’s posed hypothetical situations. If he folds under stress here, he may do poor-ly on the job when the real thing comes along, or so the theory goes.
demeanor and poise
BOARDS AND ASSESSMENT CENTERS
He also will have some _________ opinions on how these situations might be best handled. It is not necessary that he have the one “best” answer to every question. There may not be one. But he must be capable of giving voice to some well thought-out opinions that go beyond emotional, knee-jerk reactions.
fact-based
BOARDS AND ASSESSMENT CENTERS
In his rehearsed presentation he will note his personal and professional accomplishments, placing empha-sis upon those things (scheduling, planning, training, counseling, etc.) that a supervisor might be expected to do. He will practice respond-ing to tough, pointed questions about those accomplishments. Once more, a live and critical audience of peers, friends, or even family members can be a big help as honest _______ and _____.
interviewers and critics
BOARDS AND ASSESSMENT CENTERS
What questions should the promotional candidate anticipate during an interview or oral board process?
1) Tell us about your professional and personal background.
2) What are your personal strengths and weaknesses?
3)
4) What have been your most important accomplishments at the department?
5) What issues do you see facing the department today?
6) What is your leadership style?
7) Give us some examples of how you handle conflict.
8) Give us some examples of your decision-making skills.
9) Tell us one thing you would do as a supervisor to improve this agency.
10. In closing, what would you like for us to remember about you?
3) why do you want this position?
BOARDS AND ASSESSMENT CENTERS:
It measures such skills as personal communication (oral and written), planning, _______, decision-making, and human relations.
problem solving
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
1) Role-Playing Exercises.
2) Oral Presentation.
3) Impromptu Speaking.
4) Written Exercises.
5) In-basket Exercise.
6)
6) Tactical tests.
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
1) Role-Playing Exercises
Assessors will be scoring decision making, interpersonal relations skills, communication abilities, and problem solving. In preparation, the police candidate should be able to make a decision and _______ it under questioning.
defend
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
1) Role-Playing Exercises:
He should know his agency’s rules, policies, and procedures. He must control his emo-tions and his _____ and not allow the actor(s) to provoke him.
voice
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
2) Oral Presentation.
This exercise measures the candidate’s ability to
make an _______ oral presentation under the stress of being critiqued by an audience of unsmiling assessors.
effective
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
2) Oral Presentation.
In preparation, the candidate should ______ the things he wants to say about himself and then practice his oral delivery in front of a video camera and recorder or a live audience.
outline
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
2) Oral Presentation.
______ opinions should be sought from his listeners.
Critical
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
2) Oral Presentation.
The candidate must be prepared to maintain excellent eye contact with ____ of the assessors, show enthusiasm, and keep the presentation within the established time limits
ALL
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
3) Impromptu Speaking.
Basic preparations revolve around self-confidence developed through knowledge of department policies and procedures as well as current, “___” issues.
“hot”
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
4) Written Exercises:
Preparation calls for practice and more practice in writing memorandums, letters, special reports, and the other documents that comprise the supervisor’s work life.
Content counts
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
4) Written Exercises:
Writers get better by _____, so practice is vital.
writing
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
5) In-basket Exercise
He will be given a limited amount of time to write memorandums and letters and otherwise handle or delegate each of the assignments he has been given. He will have to _____ each one in the order in which he thinks it should be handled.
prioritize
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
5) In-basket Exercise
When his time to work on the exercise has expired, the candidate
likely will be required to explain _____ to several assessors what he did, why he did it, and in what order.
orally
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
5) In-basket Exercise
It probably will not be helpful, either, if he attempts to handle every single issue himself as opposed to _______ and referring as appropriate.
delegating
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
5) In-basket Exercise
A _____ candidate will garner extra credit for looking beyond the
surface of a task for any subtle nuances. He also will get good marks for picking up on the fact that two or more issues actually are related, and handling them accordingly
sharp
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
5) In-basket Exercise
As in all of the other exercises he will face, the successful candidate will approach the in-basket by placing himself in the mindset of an individual holding the rank he is ______. He will need to remind himself to see each solution he proposes in the light of how it might af fect the whole organization, not just his corner of it.
seeking
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
5) In-basket Exercise
He will score extra points with the evaluators for his demonstrated ability to visualize the ________ and discern the distant repercussions of his actions.
larger picture
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
6) Tactical Tests:
The candidate must be prepared to demonstrate that he can make ____ and _____ decisions under stress. Preparations also call for a solid grounding in the agency’s emergency operations procedures, mutual aid agreements, and inci-dent command system.
quick and logical
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
6) Tactical Tests:
Some of the same preparations he made then, bolstered by the lessons of his more recent law enforcement experience, should prove ______ for the oral promotional exam.
helpful
BOARDS AND ASSESSMENT CENTERS:
Several common exercises:
Dress Appropriately:
A clean, pressed uniform may be the ______ dress for the interview. If the uniform is inappropriate because of the nature of the position being sought or some other reason, then a neat, clean, con-servative manner of dress is a must. A dark suit is preferable.
reasonable
Dress Appropriately:
Whatever the specific mode of dress chosen, it is important that it
be targeted at showing board members that the candidate considers the interview to be extremely ________ to him, and he is treating the occasion in a manner appropriate to that concern.
important
Be Polite; Not Subservient
The interviewers will expect the candidate to answer their questions courteously and in a tone ____________. At the same time, the candidate is not expected to lick any boots or stroke any swollen egos. A polite, straightforward reply could be the candidate’s best ally.
appropriate to their rank
Avoid Nervous Mannerisms
The candidate wants to avoid any sort of behavior (nervous or otherwise) that ______ from what he has to say. Anything that attracts attention away from his verbal presentation hurts his chances of favor-ably impressing the oral board.
distracts
Make Direct Replies
The promotional candidate should make eye contact with the person asking the question. A promotional board is not a staring contest, however, and the candidate must not confuse directness with a near _____ stare that might be interpreted as a glare of arrogance or challenge.
hostile
An Attitude Is Showing
If his ______ and _________ before the oral board are good, he will not have to concern him-self with affecting appearances. His abilities and potential will be evi-dent from his direct replies and demonstrated common sense.
replies and presentation
An Attitude Is Showing
One more note of caution: The entire promotional process should
be treated as an important affair that will affect its participants’ future significantly. (It will do just that.) The process is therefore deserving of the _________ that the candidate can muster.
best efforts
An Attitude Is Showing
A promotional exam should ____ be taken “just to see what it’s
like.”
not
An Attitude Is Showing
He should seek promotion for the right reasons (using the proper ________ techniques) to reach a desirable and proper goal.
preparatory
A CHANGE IN OUTLOOK
He will no longer, for example, be free to participate in general gripe sessions with his buddies in which everything and every-body from the chief of police to the brand of laptop computer purchased by the department is damned mercilessly. This kind of ________ behavior is not in keeping with the expectations of responsible leadership.
irresponsible
A CHANGE IN OUTLOOK
Remember the ________ in supervision that the higher in the organization a person rises, the fewer his really close companions become.
unwritten rule
A CHANGE IN OUTLOOK
Its successful completion requires some ________ along with the considerable gains. There are sacrifices to accompany the re-wards; pains to go with the pleasure
trade-offs
A CHANGE IN OUTLOOK
The jump is a big one that must be made, however, if American
law enforcement is to obtain a steady supply of intelligent, capable, devoted leaders of police personnel. The jump begins with _______ and _______ preparations for promotional consideration and competition. It really ends only with the honored retirement of a career leader in the police service.
careful and thoughtful
SUMMARY:
The upwardly-mobile police officer must alter a bit the way he
thinks, feels, and acts. As a supervisor, he will have to see the _________, not a fragment of a snapshot of the total scene. His relations with his old peers will change, as will his associations with management.
big picture
SUMMARY
He must hone his test-taking skills and practice his presentations for an oral board or assessment center. He must remain mindful that
1) appearance,
2) demeanor, and
3)
will go a long way towards figuring his final score in the promotional process.
sincerity
SUMMARY
Most of all, he must remember to be himself and respond thoughtfully, ________, and honestly to the tests and trials of promotion.
courageously
POINTS TO REMEMBER
1) Moving to the role of supervisor requires an _______ in the way a police employee thinks about his job and his agency.
alteration
POINTS TO REMEMBER
2) The _____ individual goes for promotion for the right reasons.
smart
POINTS TO REMEMBER
3) Not everyone is ________ suited to be a supervisor.
emotionally
POINTS TO REMEMBER
4) Correcting former peers can prove extremely _________ for a new supervisor.
uncomfortable
POINTS TO REMEMBER
5) There are specific _______ sources that the promotional candidate must master.
information
POINTS TO REMEMBER
6) The promotional candidate should ______ a good text on supervisory principles.
digest
POINTS TO REMEMBER
7) Mastering test-taking skills is ____ to the promotional candidate.
vital
POINTS TO REMEMBER
8) The candidate should practice the _____ required by an assessment center or interview process
skills
POINTS TO REMEMBER
9) Some basic questions and answers should be ______ and rehearsed.
expected
POINTS TO REMEMBER
10) Dress and _______ during the process are vital to the promotional candidate.
appearance
POINTS TO REMEMBER
11) Distracting _____ and mannerisms must be avoided during the interview.
habits
POINTS TO REMEMBER
12) The new supervisor will see his organization in a much wider _________.
perspective
POINTS TO REMEMBER
13) The jump from first-line employee to first-line supervisor is the _______ in law enforcement.
biggest leap
