Chapter 9 Terms

Question 1

Communications center (dispatch)

Answer 1

The point of contact between the public and responders (also known as 9-1-1 call center or Public Service Answering Point, or [PSAP]); responsible for taking basic information from callers and dispatching the appropriate personnel; in some communities may also provide pre-arrival instructions to the 9-1-1 caller.

Question 2

Echo method

Answer 2

A communication technique in which the listener repeats orders word for word to ensure the message was heard and understood accurately.

Question 3

Medical control

Answer 3

Direction given to EMRs by a physician when EMRs are providing care at the scene of an emergency or are en route to the receiving facility; may be provided either directly via radio or indirectly by pre-established local medical treatment protocols.

Question 4

Minimum data set

Answer 4

A standardized set of details about patients; this information is included in the prehospital care report (PCR).

Question 5

Prehospital care report (PCR)

Answer 5

A document filled out for all emergency calls; used to keep medical personnel informed so they can provide appropriate continuity of care; also serves as a record for legal and billing purposes; may be written or electronic; if it is electronic, then it is an E-PCR.

Question 6

Patient narrative

Answer 6

A section in the prehospital care report where the assessment and care provided to the patient are described.

Question 7

Run data

Answer 7

A section on the PCR where information about the incident is documented.