Chapter 9 Selecting, Onboarding, and Developing New Employees

Question 1

_____ are key retention factors for employees. (Page 146)

Answer 1

Opportunities for individual development

Question 2

Selecting the right employee for a position requires a partnership between you and ___________. (Page 146)

Answer 2

The Human Resources Departments

Question 3

When trying to hire the right person for a job, you may consider using a panel to interview applicants. In this approach, you select ____ to ____ current employees who are familiar with the position to conduct the interview with you. (Page 148)

Answer 3

three to five

Question 4

When conducting a panel interview, an effort should be made to ensure that the panel reflects the organization’s _____, including gender, age, and racial diversity. (Page 148)

Answer 4

Diversity

Question 5

_______ is a technique that adds more depth to the information you gather about job candidates by examining past behaviors in situations similar to what they might encounter in this job. (Page 149)

Answer 5

Behavior Interviewing

Question 6

_____ is a good predictor of performance in a new job. (Page 149)

Answer 6

Past Behavior

Question 7

______ prohibits employers from disqualifying a candidate because of race, sex, age, religion, nationality, disability, or other personal characteristics that have nothing to do with the job. In addition, you are not permitted to ask prospective employees questions about their marital status, children, what neighborhood they come from, or what church they attend. (Page 150)

Answer 7

Federal Law

Question 8

Questions that may seem harmless— such as “ you have a very interesting last name. What country is it from?” or “How long have you been married?”— are considered ______? (Page 150)

Answer 8

discriminatory

Question 9

Your organization’s _____, _____, or _____ can provide guidance about screening criteria and appropriate questions to ask during the job interview. (Page 151)

Answer 9

HR Department, Equal Opportunity Office, Legal Department

Question 10

Employee ______ is a process designed to welcome, educate, and connect new employees to the organization and their specific work unit. (Page 153)

Answer 10

onboarding

Question 11

The three primary components of an effective employee onboarding program are? (Page 154)

Answer 11

1. Discussing job expectations
2. Engaging new employees
3. Promoting new employee retention

Question 12

Early in the onboarding period, two points should be made clear: (Page 154)

Answer 12

1. What you expect of the new employee

2. What he or she expects from you

Question 13

Making your expectations clear to the new employee on the ____ day and making sure the employee understands them will minimize misunderstanding, confusion, and disappointment. (Page 154)

Answer 13

first day

Question 14

Introduce new employees to everyone they will come in contact with during the ______. (Page 155)

Answer 14

first week.

Question 15

What are the five steps of the employee onboarding process? (Page 155)

Answer 15

Step 1  Define Expectations
Step 2 Assess employee's knowledge and skills
Step 3 Set targets for development
Step 4 Provide training
Step 5 Monitor progress/ feedback

Question 16

You can enhance the onboarding experience by assigning one or two seasoned employees to mentor each new employee for the _______. (page 157)

Answer 16

First few weeks

Question 17

The first ___ to ___ months are the toughest for new employees. (Page 157)

Answer 17

three to six

Question 18

A _____ can be used to help new employees to get adjusted to their new work environment. (Page 157)

Answer 18

check-in system

Question 19

Recognizing positive behaviors and early accomplishments regularly during the ______ , will help the new employee settle into the job and feel more confident and comfortable. After that, you can schedule monthly reviews of the new employee’s work for at least the first _______. (Page 157)

Answer 19

first few weeks/ six months

Question 20

_______ provides information for more than ____ different training companies. (Page 158)

Answer 20

Seminar Information Service

500

Question 21

As a supervisor, you are primarily responsible for _________ that deals with the specific requirements of carrying out the job successfully. (Page 158)

Answer 21

on-the-job training

Question 22

_____ learn best when they are involved in the process and understand how the information will help them directly. (Page 158)

Answer 22

Adults

Question 23

Adult retain information when it is? (Page 158)

Answer 23

given over time

Question 24

One tool for reinforcing a job is a _____. A _____ can be a checklist, worksheet, chart, or other written material that the employee can use as a tool after the instruction. (Page 160)

Answer 24

job aid

Question 25

Assigning a mentor to help employees practice new skills with informal supervision will: (Page 160)

Answer 25

Speed up learning and improve retention

Question 26

_____ help new employees remember what to do and double check that they have completed all the required steps in the process. (Page 160)

Answer 26

Job Aids