Chapter 13 Leading Change Flashcards
______ stated, “there is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things. (Page 227)
Niccolo Machiavelli
The faster a change takes place, the: (Page 229)
greater the stress on the people involved.
The bigger the change, the: (Page 229)
more stress and resistance it will generate
Sometimes ________ will mandate a change in response to a crisis without realizing the effect it will have on the employees who implement it. (Page 229)
senior management
In their book, The Change Cycle: How People can Survive and Thrive in Organizational Change, _________ describes six stages that people move through in responding to change. (Page 232)
Ann Salerno and Lillie Brock
What are the six stages that people go through when responding to change? (Page 232)
- Loss
- Doubt
- Discomfort
- Discovery
- Understanding
- Integration
In this stage, people feel Anxiety, Confused, Unproductive. (Page 232)
Stage 3 Discomfort
In this stage, people are in fear, cautious, or paralyzed. (Page 232)
Stage 1 Loss
In this stage, people feel resentment, skeptical or resistant. (Page 232)
Stage 2 Doubt
In this stage, people are Anticipating, Resourceful or Energized. (Page 232)
Stage 4 Discovery
In this stage, people are Satisfied, Focused, or Generous (Page 232)
Stage 6 Integration
In this stage, people feel Confident, Pragmatic, or Productive. (Page 232)
Stage 5 Understanding
As a supervisor, you can lead your employees through difficult change efforts by confronting the challenges of stages: (Page 233)
Stage 1 Loss
Stage 2 Doubt
Stage 3 Discomfort
As you introduce the need for change to your work unit, you want your employees to develop a _______ to change rather than feel forced into compliance with your demands. (Page 234)
commitment
_____ means that employees feel they have to make a change and truly support it. (Page 234)
Compliance
Changes that grow out of _______ last longer and work better. (Page 234)
Commitment
You can build commitment among your team members with three steps of change leadership, which are? (Page 234)
- Promote Why
- Promote How
- Maintain Momentum
Most opposition to change stems from _________? (Page 234)
negative emotions like fear
A logical change to improve productivity must overcome the _______ and ______ of those resisting it. (Page 234)
psychological blocks and emotional objections
_____ are excellent tools for helping people get the hang of learning something new. (Page 238)
Job Aids
Opposition to change is fueled more by _____ than fact; therefore, you must look for ways to continue feeding positive emotions while your promote the ____. (Page 240)
emotions/how
If a successful change isn’t reinforced ______ after it has been implemented, there is a good change it wont be sustained. (Page 241)
Continuously
The key to sustaining a change is to ______ the people involved to want to keep at it. (Page 241)
Motivate
____ dictates that you not only celebrate the positive but also correct the negative. (Page 242)
Fairness
