Chapter 7 Team Building Flashcards
Local government today has embraced teamwork in a big way. _____, _____, and _____ all require achieving efficiencies wherever possible. (Page 104)
- Modern management practices
- A lean economy
- Citizen expectations
_____ is more than people getting along and liking each other. It is about improving work process, the work culture, the quality of internal and external services and the results citizens get for their tax dollars . (Page 104)
Teamwork
In most work situations, you start out with a group of individuals who are supposed to work together based on the ________. (Page 106)
Formal Organization Chart
_______ may also influence how the group functions. (Page 107)
Important informal connection
Understanding the _____ and _____ of all team members makes it easier to get past breakdowns when they happen. (Page 107)
Roles/Responsibilities
People are more motivated to work towards ________ when they feel that they are part of a team effort. (Page 107)
shared goals and objectives
_____ are collections of individuals with no strong sense of responsibility to each other. (Page 108)
Groups
The absence of _____ and _____ distinguish a group from a team. (Page 108)
unified effort and camaraderie
A group generally passes through four stages on its way to becoming a team. What are the four stages? (Page 108)
- Forming
- Storming
- Norming
- Performing
Forming Of A Group: ____ is the second stage of group formation and is marked by conflict over who will lead the group and how group members will respond to the leader. If the leader is less competent or not respected, a group may get stuck at this stage and never become productive. (Page 108)
Storming
Forming Of A Group: _____ is the third stage, characterized by the beginning of cohesiveness and closeness among group members. The group has embraced its value structure to govern behavior, and members accept the rules and standards. (Page 109)
Norming
Forming Of A Group: _____ is the stage when the group moves forward to accomplish its goals. As this stage is sustained through continuous cooperative activity, the group cab be considered a team. (Page 109)
Performing
At the performing stage, the supervisors stage shifts to? (page 109)
- Maintaining the teams energy level
- Continuing to build team rapport
- Challenging the team to become better
Building high performing teams can be more challenging than ever during _____ times. (Page 109)
Austere
_____ is essential in a challenging environment, yet many supervisors are too busy to take the necessary steps to strengthen team dynamics. (Page 109)
Higher-Functioning Teamwork
_____, _____, and _____ are early casualties of tough economic times. (Page 109)
- Productivity
- Effectiveness
- Morale
In a reactive organizational environment, ____ is the primary driver. (Page 109)
time
Building a team is a _____ process. (Page 110)
proactive
______ starts with the team leader. (Page 111)
Accountability
As a team leader, your must hold yourself accountable and serve as _____ for desired behavior. (Page 111)
role model
Accountability is a two way street. ____ supports accountability. (Page 111)
Personal Ownership
Involving your team in _____ is a powerful step to building a strong engaged, and accountable team. (Page 111)
decision making
What are the seven steps to building a team? (Page 112)
- Show team members where they fit into the system
- Hold Regular Team Meetings
- Set Goals with your team
- Encourage team members to suggest solutions to
problems - Let team members tell you things you may no like to
hear. - Let team members help set standards
- Respect diversity
Hold Regular Team Meetings: Try to set aside about ________ for a meeting to discuss overall progress, seek input, and plan ahead. (Page 113)
fifteen minutes at least once a week
Your meetings will be more successful if you? (Page 113)
encourage engagement and stimulate discussion
Effective supervisor don’t want to be surrounded by “Yes Men” and “Yes Women” who always say what they think you want to hear. Instead they embrace team members who speak? (Page 115)
Honestly, Raise Concerns, and Share Frustration
Teamwork isn’t about getting along, it’s about getting ______. (Page 115)
Results
____ is not a detriment to teamwork, but if it is unresolved it can deeply damage a team. (Page 115)
Conflict
You must learn to be comfortable with conflict, recognizing that it is only dysfunctional when it isn’t handled ______ and _____. (Page 115)
fairly
efficiently
______ allow much flexibility as possible in setting standards without ever compromising core principles. (Page 115)
Great Organizations
______ set a hand set of key values and principles and consider them sacred. (Page 115)
High Performance Orginizations
A team is more likely to achieve its goals is members are _____. (Page 116)
empowered
A key concept of team work is _________ in which management and employees work together. This means actively involving employees in areas of decision making traditionally reserved to management including defining mission goals and objectives; establishing various norms and organization climate; and improving work systems and processes. (Page 117)
Shared leadership
Employees are encouraged to develop _____ and to understand and participate in group decision making and problem solving. (Page 117)
leadership skills
Empowering team members to take control of their work means helping them? (Page 117)
develop confidence in their abilities and encouraging them to respect themselves and each other.
Self-evaluation instruments, such as the _____ or the _____ personal profile, can help you and your team get to know decision-making preferences and operating styles that may affect individual and team performance. (Page 117)
Myers-Briggs Type Indicator
DISC-Dominance, Influence, Steadiness, Conscientiousness
Using an _____ can be a great team building exercise for your unit because the results help participants understand not only their own styles and preferences, but also those of others. (page 117)
Assessment Instrument
What are three tools that supervisors can use to empower employees? (Page 117)
- Job enrichment
- Career growth
- Mentoring
_____ gives employees the opportunity to develop their skills and bring new talents to the job.(Page 117)
Job enrichment
Creating a ______ with in your work unit will enable those who achieve work success to take on new challenges. (Page 118)
career ladder
Usually the organization provides a system that supports and encourages career growth through ______,_____, _____, and _____. (Page 118)
- job classification
- training
- counseling
- education
As a supervisor, you can have a significant impact on your team’s career growth by encouraging members to take advantage of the ___________ your organization offers. (Page 118)
job and career development programs
One of your roles as a supervisor is to plan ahead for the future needs of your organization. You can do this by being a _____ to employees who your believe have potential. (Page 118)
mentor
________ offer encouragement, serve as a role mode, and guide employees to growth opportunities. (Page 118)
Mentors
______ can play a major role in how the organization plan for its future by making sure skilled people are available to move up when positions open up. (Page 118)
Mentoring
