Chapter 12 Motivating Employees

Question 1

_______ stated that a leader’s role is to raise people’s aspirations for what they can become and to release their energies so they will try to get there. (Page 207)

Answer 1

David Gergen

Question 2

The study of ______ is an examination of what makes people tick. (Page 208)

Answer 2

motivation

Question 3

In your role as a supervisor, releasing employee motivation means: (Page 208)

Answer 3

aligning individual needs and employees efforts to satisfy those needs with the goals of the organization.

Question 4

To help employees do their best, you need to: (Page 209)

Answer 4

ensure that their individual needs are met as they pursue the organizations goals

Question 5

________ suggest that individual needs are organized on a hierarchical ladder, and that each need must be met before your can move to the next level of need.

Answer 5

Psychologist Abraham Maslow

Question 6

What are steps in Maslow’s hierarchical ladder?

Answer 6

1. Physiological needs (food, shellter, clothing)
2. Security Needs (Physical Safety & an orderly enviro.)
3. Social Needs (Acceptance & a sense of belonging)
4. Esteem Needs (Self respect and Respect of Others)
5. Self Actualization or Self Fulfillment Needs (Full development of individual abilities and a satisfying personal life.

Question 7

In Maslow’s hierarchical ladder the lower level needs must be satisfied before higher level needs have an effect on _____. (Page 209)

Answer 7

motivation

Question 8

______ is driven by unsatisfied needs, and as long as a more basic need remains unsatisfied, it will dominate. (Page 209)

Answer 8

Human Behavior

Question 9

In Maslow’s hierarchical ladder, once lower-level needs are satisfied, higher-level needs begin to _______. (Page 209)

Answer 9

Drive

Question 10

When asked to describe their worst jobs, employees who have experienced adverse work conditions will quickly ciite them as: (Page 209, 210)

Answer 10

Dirty
Smelly
Burning Hot
Freezing Cold

Question 11

Employees who have always worked in fairly safe and orderly environments tend to cite negative issues that fall higher up Maslow’s hierarchy, such as? (Page 210)

Answer 11

inconsiderate co-workers and disrespectful or unsupportive bosses

Question 12

When asking employees to describe their best jobs, employees consistently describe them in terms of satisfying higher-level needs such as: (Page 2010)

Answer 12

a challenging job where they were able to learn and grow, a position that involved independence, or responsibility, or a role where they were able to make a difference.

Question 13

_______ theory of motivation is compatible with Maslow’s view. (page 210)

Answer 13

Frederick Herzberg’s

Question 14

______ divides sources of motivation into two categories: those that prompt satisfaction and those that prompt dissatisfaction. (Page 210)

Answer 14

Frederick Herzberg’s

Question 15

Frederick Herzberg identifies six factors that are most likely to satisfy workers and lead to increased levels of motivation. They are: (Page 210)

Answer 15

achievement
recognition
interesting {work}
responsibility
advancement
growth

Question 16

There are ten factors that Herzberg said are likely to demotivate when the reach undesirable levels. The de-motivators are: (Page 210)

Answer 16

policies/ administration
supervision
relationship with supervisors
work conditions 
salary
relationship with peers
personal life
relationship with subordinates
status
security

Question 17

The most frequent source of dissatisfaction is _______, also known as ________. (Page 210)

Answer 17

company policy and administration/known as bureaucracy or red tape.

Question 18

The next most frequent source of dissatisfaction behind “company policy and administration/known as bureaucracy or red tape” is ___________. (Page 212)

Answer 18

the employee’s relationship with his or her supervisors

Question 19

In his best selling book “Dive: The Surprising Truth About What Motivates Us,” _____ summarizes employee motivation in three concepts. What are they? (Page 213)

Answer 19

Daniel H. Pink

1. Autonomy -an urge to direct our own lives
2. Mastery- the desire to get better and better at
   something that matters
3. Purpose- a yearning to do what we do in service of
   something larger than ourselves

Question 20

Daniel H. Pink motivators are becoming even more pronounced in today’s workforce due to the values prevalent among members of _______ (born between 1965-1979) and the ______ (born between 1980-2000. (Page 215)

Answer 20

Generation X

Millennial Generation

Question 21

By _____, _____ will account for nearly half the employees in the world. (Page 215)

Answer 21

2014, Millennials

Question 22

Many Psychological models and assessments have been developed to measure and categorize human personalities into various groups. The most widely used is the _______, which measures a person’s preference about how he/she perceives the world and makes decisions. (Page 215)

Answer 22

Myers-Briggs Type Indicator (MBTI)

Question 23

Gallup’s Strength Finder; the Birkman Method; and the DISC assessment measure? (Page 215)

Answer 23

preference, not ability, so they are no to be used as predictors of job performance

Question 24

The MBTI uses letters to describe its categories of personality components. According to MBTI Theory, the combination of certain components correlates to four categories or personality temperaments. They are: (Page 216)

Answer 24

NF, NT, SJ, SP

Question 25

_____looks at the world and see possibilities for people. They tend to serve causes that advance human interest, but their sensitivity can lead them to take criticism personally, sometimes in their feeling hurt. Overall ___ fell that harmony with themselves and with others is their most important value. If harmony exist, everything else will fall naturally into place. 12% of the population falls in this category. (Page 216)

Answer 25

NF (Intuition and Feelings)

Question 26

___, focus on what is practical and what is realistic to provide organization and structure. They yearn to belong to meaningful institution. They are trustworthy, loyal, helpful and reverent. As stabilizing traditions, they tend to organize people, furniture, schedules, structures and more to ensure that everything runs smoothly and on time. 38% of the population falls in this category.
(Page 219)

Answer 26

SJ (Sensing and Judging)

Question 27

___ perceive the world through abstractions and possibilities to which they apply objective analysis. Their driving force, in their quest for competence, is to theorize and intellectualize everything. driving to try to understand the universe, they as, “Why? or Why not? They learn by challenging authority, or source. They have their own standards and benchmarks for competence against which they measure themselves and everybody else. 12% of the population falls in this category. (Page 218)

Answer 27

NT (Intuition and Thinking

Question 28

___ focuses on what is practical and realistic to which they bring spontaneity and flexibility. They are simultaneously grounded in the reality of the moment and open to multiple ways of dealing with that reality. The only thing they can be sure of is the moment; a long range plan is a contradiction in terms. The driven to act in and adapt to the moment; everything else from past procedures to future possibilities, becomes irrelevant in the face of options, challenges, and fun offered now. 38% of the population falls in this category. (Page 220)

Answer 28

SP (Sensing and Perception)

Question 29

The study of ______ will not not only help you to lead and inspire your employees but also strength your relationship with your supervisors.

Answer 29

motivation

Question 30

What are nine tips to manage your manager? (Pg221-224)

Answer 30

1. Share information strategically
2. Respect your manager’s role as a generalist
3. Be a problem solver
4. Exercise initiative
5. Underpromise and overdeliver
6. Avoid surprises and never bluff
7. Support your manager’s leadership
8. Meet your manager where he is
9. Earn trust by doing good work

Question 31

Part of your role responsibility as a supervisor is to? (Page 224)

Answer 31

integrate an understanding of motivation into your leadership approach