Chapter 8 Communicating With Employees Flashcards
To effectively _____, we must realize that we are all different in ways that we perceive the world and use this a guide to our communication with others. (Page 123)
communicate
Generally _____ or more of a supervisor’s day is spent communicating in some form. (Page 125)
80%
How can communication occur non-verbally? (Page 125)
gestures, facial expressions, posture, or even silence
______ can lead to conflict, resistance, and low morale.(page 125)
Poor Communication
______ helps your team operate smoothly and work together towards a shared and well-understood goal (Page 125).
Effective Communication
_____ is the exchange of information, facts, ideas, and meanings. It is an essential component of building a strong productive team. (Page 125)
Communication
What are the six parts of the communication process? (Page 125)
- The sender
- The message
- The medium
- The receiver
- Feedback
- Noise
What are the two types of communication? (Page 126)
one-way and two-way
____ is the return message that the receiver gives the sender. It is also the receiver’s response to a message (Page 126)
feedback
____ occurs when the sender transmits information, facts, ideas and meanings, to the receiver and get a response. (Page 126)
two-way communication
As a supervisor, you should use one-way communication _____, and only when you are absolutely certain that no part of your message will be misinterpreted. (Page 126)
sparingly
_____ is behavior that transmits a meaning (the message) from one person (the sender) to another (the receiver) in a way that the message is understood. (page 126)
effective communication
In an organizational setting, communication often breaks down when? (Page 126)
neither party takes responsibility for clarity
_____ includes the tone of voice, pitch, emphasis, speed, loudness, and the pauses you use when speaking. It is closely related to verbal communication, but concerns how something is said rather than what is said. (Page 127)
Paralanguage
_____ involves the position or movement of the body such as posture, gestures, and facial expressions. (Page 127)
Body Language
_____ can communicate meaning in ways that words cannot. (Page 127)
Paralanguage
Unintentionally, you may communicate a great deal to an employee through ________. (Page 127)
Body Language
How the sender treats the receiver’s, personal space is another form of ? (Page 127)
non-verbal comunication
Communication take place through _____. Your clothes, your way of carrying yourself, and the volume you typically use when speaking are all ______ that accompany your words. (Page 128)
Symbols
To enhance your communication skills, you must pay equal attention to non-verbal as well as verbal aspects of communication, such as? (Page 129)
Intonation- rise and fall of the voice
inflection
gestures
use of personal space
_____ is a form of nonverbal communication (Page 128)
personal style
Other barriers to communication arise in the _______. (Page 129)
feedback loop
No matter what the barrier, either party in a two-way exchange can try to improve communication by?
(Page 130)
asking for feedback
Why is listening so difficult? For starters, humans think much faster than they talk. The average rate of speech for most Americans is ____ to ____ words per minute; the brain can process information by as much as four to five times as fast. (Page 131).
125 to 150
Becoming an ________ will improve your communication capacity. (Page 131)
active listener
_____ is an integral part of the active listening process: it lets your employees know that your are truly listening. (Page 132)
Feedback
_____ is a form of feedback that helps you demonstrate you have understood correctly and that gives employees the opportunity to make themselves clear. (Page 132)
Paraphrasing
A good way to overcome resistance to feedback is by? (Page 135)
asking your employees to give you feedback on your performance
The problem with e-mails or tweets is that they cannot communicate what? (Page 136)
Tone
______ seems to have almost unlimited potential to increase workplace efficiency and effectiveness. (Page 137)
electronic communication
_______ are people born between 1922 and 1945. The are of retirement age, but many remain in the work place. (Page 138)
Traditionalist
______are people born between 1945-1964: they have reached normal retirement age and are beginning to move away from full-time employment. (Page 138)
Baby boomers
____ are born between 1965 -1980. (Page 138)
Generation X
____ are born between 1980-2000. (Page 138)
Y or millennials
Although generalizations may increase understanding, within a work group, it is important to avoid _____, which is mentally placing individuals into various groups and interpreting their behavior in light of what you think you know about a group. (Page 138)
stereotyping
