Chapter 9 - Project Quality Management

Question 1

What is the first cornerstone of project quality management?

Answer 1

The first cornerstone of project quality management is continuous improvement, wherein an attempt is constantly made to learn lessons from previous experience, solidify best practices, and improve the quality plan.

Question 2

What is the second cornerstone of project quality management?

Answer 2

The second cornerstone of project quality management is quality management planning. This entails defining quality standards, and documenting the processes, metrics, and tools that will define how those standards are met.

Question 3

What is the third cornerstone of project quality management?

Answer 3

The third cornerstone of project quality management is quality itself, or monitoring it, the active gathering of data in order to monitor performance and change things as needed.

Question 4

What is the fourth cornerstone of project quality management?

Answer 4

The fourth cornerstone of project quality management is quality assurance, the auditing of quality processes, policies, metrics, and tools to ensure they’re still up to snuff.