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Intro to Business > Chapter 9 Production & Operations Mgmt > Flashcards

Chapter 9 Production & Operations Mgmt Flashcards

1
Q

The creation of goods & services using the Factors of Production (Land/Labor/Capital/Knowledge/Entrepreneurship) is called _______?

A

Production

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2
Q

Production historically was called what?

A

Manufacturing

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3
Q

The management activities that help firms to create goods is called _________

A

Production Management

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4
Q

The US has become what kind of economy?

A

Service

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5
Q

What specialized area in management converts or transforms resources into goods & services, including human resources?

A

Operations Management

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6
Q

What does Operations Management include?

A
  1. inventory Mgmt2. Quality Control3. Production Scheduling4. Follow-Up Services5. And More…..It is also used in both manufacturing & production management
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7
Q

Operations Management transforms raw materials & resources into goods & services through processes called ______ & _________

A

Fabrication & Assembly

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8
Q

Developing a sequence of steps to put component parts together to assemble a tangible product is _______

A

Production

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9
Q

_________ is the function that searches for high-quality material resources, finds the best suppliers, then negotiates the best prices for goods & services.

A

Purchasing

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10
Q

The process of selecting a geographic location for a company’s operations is called ________

A

Facility Location

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11
Q

A production process in which a minimum of inventory is kept on the premises & parts, supplies & other needs are delivered just in time to go on the assembly is what kind of inventory control?

A

Just-In-Time Inventory Control (JIT)

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12
Q

Consistently producing what the customer wants while reducing errors before & after delivery to the customer is called _________

A

Quality

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13
Q

A quality measure that allows only 3.4 defects per million opportunities is called ___________

A

Six Sigma Quality

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14
Q

The process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning is called ________

A

Statistical Quality Control (SOC)

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15
Q

A computer-based operations management system that uses SALES FORECASTS to make sure that needed parts & materials are available at the right time & place is called _________

A

Materials Requirement Planning (MRP)

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16
Q

A newer version of materials requirement planning (MRP) that combines the computerized functions of all the divisions & subsidiaries of the firms into a single integrated software program that uses a single database is ________________

A

Enterprise Resource Planning (ERP)

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17
Q

When operations serve different customers with differing needs an intermittent ________ layout should be used in production.

A

Intermittent Process Layout

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18
Q

PERT is ________

A

A tool used for planning

19
Q

A GANTT chart is _____________

A

A tool used to measure progress

20
Q

The main idea behind mass production is to produce a lot of one product consistently at one ________

A

Very Low Cost

21
Q

The type of production that puts components together is called what?

A

The assembly process

22
Q

What type of manufacturing refers to the production of goods using less of everything?

A

Lean Manufacturing

23
Q

What does Lean Manufacturing use less of?

A
  1. Less human effort2. Less manufacturing space3. Less investment in tools4. Less engineering time to develop a new product5. Less defects in the finished product/service6. Carry 90% less inventory
24
Q

Using machines in order to multiple tasks so they can produce a variety of products is called what type of manufacturing?

A

Flexible Manufacturing

25
Q

True or False: One major cost of production is holding items in storage for later use.

A

True

26
Q

Is ISO is a governmental body?

A

No. It is a worldwide federation & non-governmental organization

27
Q

The computer software that makes it possible for CAD and CAM software systems to communicate to manufacture products more efficiently is called what?

A

CIM (Computer Integrated Manufacturing)

28
Q

ISO 14000 is the international standards of what ?

A

The Environment

29
Q

ISO 9000 assures what?

A

Quality Control

30
Q

Using computers to design products is called what?

A

CAD (Computer Aided Design)

31
Q

To apply for The Baldridge Awards, companies can apply in what categories?

A
  1. Manufacturing2. Services3. Small Business4. Education5. Health Care
32
Q

Which production method uses computer technology to make the US more competitive globally?

A
  1. CAD2. CAM3. Lean Manufacturing
33
Q

Moving products quickly to customers at the lowest cost is called what?

A

Time-To-Market

34
Q

Allowing workers to design in three dimensions is called what?

A

CAD (Computer-Aided Design)

35
Q

Tailoring products to meet the needs of individual customers is called what?

A

Mass Customization

36
Q

What process has long production runs that turn out finished goods over time?

A

Continuous Process

37
Q

A major benefit of CAD & CAM is they make it possible to custom-design products to meet the needs of small markets with very little increase in what?

A

Cost

38
Q

What production process physically or chemically changes materials?

A

Process Manufacturing

39
Q

What production process puts together components to make a product?

A

The Assembly Process

40
Q

What production process produces long runs that turn out finished goods over time?

A

Continuous Process (ex:chemical plant)

41
Q

What production process runs productions short and the producer adjusts machines frequently to make different products?

A

Intermittent Process233230000

42
Q

What is it called when producers add value to materials in the creation of finished goods & services?

A

Form Utility

43
Q

Production processes are either _______ or _______?

A

Intermittent or Continuous

Intro to Business (13 decks)

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