Chapter 10: Motivating Employees

Question 1

What theory is based on the idea that employees try to maintain fairness or balance btwn inputs & outputs compared to others in similar situations?

Answer 1

The Equity Theory

Question 2

What is a key technique used to give employees authority?

Answer 2

Empowerment

Question 3

The significant difference between coaching and helping is:

Answer 3

Helping you do part of the work

Question 4

The key to understanding expectancy theory is that:

Answer 4

expectations vary from person to person

Question 5

The central idea of Management by Objectives (MBO) is that employees must ________ themsleves.

Answer 5

motivate

Question 6

Who developed Management by Objectives (MBO) theory in the 1960’s?

Answer 6

Peter Drucker

Question 7

A system of goal setting & implementation, involving cycles of discussion, review & evaluation of objectives among top & mid-level managers, supervisor & employees is what theory?

Answer 7

Management of Objectives (MBO) by Peter Drucker

Question 8

What is most effective in relatively stable situations when manager can make long-range plans & implement them with few changes?

Answer 8

Mangement by Objectives (MBO)

Question 9

__________ means working with the employee and doing part of the job.

Answer 9

Helping

Question 10

_________ means acting as a resource (teaching/guiding/recommending) but not participating actively or doing the task.

Answer 10

Coaching

Question 11

The idea that setting ambitious but attainable goals can motivate workers & improve performance if the goals are accepted, accompanied by feedback & facilitated by organizational conditions is called ______ theory.

Answer 11

Goal-setting theory

Question 12

What theory states employees:

1. dislike work & will try to avoid it
2. prefer to be controlled & directed
3. seek security, not responsibility
4. must be intimidated by managers to perform
5. motivated by financial rewards

Answer 12

Theory X

Question 13

What theory states employees:

1. view works as a natural part of life
2. prefer limited control & direction
3. seek responsibility under proper work conditions
4. perform better in work environments that are non intimidating
5. motivated by many different needs

Answer 13

Theory Y

Question 14

Companies can minimize the perception of unfairness in the workplace by having clear & frequent communiation with _______?

Answer 14

all employees

Question 15

Giving an employee a pay raise is a form of _______ reinforcement.

Answer 15

postiive

Question 16

Ignoring unwanted behaviors int he workplace is a manager’s way of applying ___________ as a method of reinforcement theory.

Answer 16

Extinction

Question 17

What theory is based on managers assumptions about workers attitudes?

Answer 17

McGregor’s Theory X & Theory Y

Question 18

What theory is based on a holistic concern based on the collective values of Japanese culture?

Answer 18

Ouchi’s Theory Z

Question 19

An appropriate managerial style matches ______ and _______ and specific needs of the employees & the organization

Answer 19

culture & situation