Chapter 11: Finding & Keeping the Best Employees

Question 1

The Manpower Development Training Act of 1962 provided for the training and retraining of _______ workers.

Answer 1

Unemployed

Question 2

The Equal Pay Act (1963) specified that men & women doing _______ jobs must be paid the same wage.

Answer 2

Equal Jobs

Question 3

The Civil Right Act (1964) outlawed _______ in employment based on sex, race, color, religion or natural origin.

Answer 3

Discrimination

Question 4

The Age Discrimination in Employment Act of 1967 outlawed employment practices that ______ against people 40 and above.

Answer 4

Discriminate

Question 5

The Occupational Safety & Health Act (1970) specified that employers must:

Answer 5

1. Limit Exposure to Hazardous Substances

2. Provide Safety Equipment to Employees

Question 6

The Equal Employment Opportunity Act of 1972 authorized the ______ to issue guidelines for acceptable employer conduct in administering equal opportunity employment.

Answer 6

EEOC (Equal Employment Opportunity Commission

Question 7

The Comprehensive Employment & Training Act of 1973 (CETA) provides funds for training _________ workers.

Answer 7

Unemployed

Question 8

ERISA regulates & insures company ___________ plans.

Answer 8

retirement

Question 9

The Immigration Reform & Control Act (1986) requires employers to verify employment _______ of all new hires including US citizens.

Answer 9

Eligibillity

Question 10

The Older Workers Benefit Protection Act (1990) protects older people from illegal _________ discrimination.

Answer 10

Age

Question 11

The Civil Rights Act of 1991 extends the right to jury trial and ________ damages of victims of intentional job discrimination.

Answer 11

punitive

Question 12

The law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation & requires them to adapt to the workplace if necessary is which act?

Answer 12

The Americans With Disabilities Act (1990)

Question 13

The Families & Medical Leave Act (1993) requires employers with 50+ employees provide up to _____ weeks of unpaid leave per year upon birth/adoption of an employee’s child or upon serious illness of a parent, spouse or child.

Answer 13

12 Weeks

Question 14

The ADA (Americans w/Disabilities Amendments Act) of 2008 provides broader protections for ________ workers.

Answer 14

Disabled

Question 15

What type of training allows employees to learn by watching others or doing in the workplace?

Answer 15

On The Job Training

Question 16

Selection is the process of gathering information & deciding who should be hired to meet company staffing needs, under _______ guidelines.

Answer 16

Legal

Question 17

A benefit of job sharing is _______ of experienced employees who might have otherwise retired.

Answer 17

Retention

Question 18

The Benefits of Job Sharing Include:

Answer 18

1. Employment opportunities for those who can’t or prefer not to work full-time
2. Enthusiastic, productive workforce
3. Reduced absenteeism & tardiness
4. Ability to schedule part-time workers into peak demand periods
5. Retention of experienced employees who might otherwise have retired

Question 19

What Plan lets two or more part-time employees share one full-time job?

Answer 19

Job Sharing

Question 20

Another employee who introduces lower-level employees to the right people and acts as a sponsor within the organization is a _______.

Answer 20

Mentor

Question 21

Training done in schools where employees are taught with equipment similar to that used on the job is called ______ training.

Answer 21

Vestibule

Question 22

A human resource ____ of an organization reveals the demographics of the firm’s labor force & whether it’s technically up to date & thoroughly trained, which is an important part of human resource management (HRM).

Answer 22

Inventory

Question 23

Workers who successfully complete an apprenticeship earn the classification _______.

Answer 23

Journeyman

Question 24

The process of establishing and maintaining contacts in and out of the organization is called ______.

Answer 24

Networking

Question 25

A flextime plan gives employees some freedom to choose which ______ to work, as long as they work the required number of hours.

Answer 25

Hours

Question 26

_____ time is when all employees are expected to be at their job stations.

Answer 26

Core Time

Question 27

What work schedule allows an employee to work a full number of hours per week but in fewer days?

Answer 27

Compressed Workweek (Monrovia)

Question 28

What positions are like apprentice-like relationships within an organization where selected employees who work with assistants to higher-level managers & participate in planning and other managerial functions until they are ready to assume such positions themselves?

Answer 28

Understudy positions (undersecretary/assistant)

Question 29

The process for obtaining qualified people is called _______.

Answer 29

Recruitment

Question 30

A human resource staff member often screens applicants in the initial ______.

Answer 30

Interview

Question 31

Increasing numbers of contingent workers are who?

Answer 31

Accountants, lawyers, engineers - educated professionals

Question 32

The training to new employees that initiates them into the organization is called ______.

Answer 32

Orientation

Question 33

Companies in job-sharing plans sometimes must _____ fringe benefits.

Answer 33

Prorate

Question 34

Background investigations investigate what records?

Answer 34

Work Records

Question 35

The result of a job _____ are two written statements: a job description & job specification.

Answer 35

Job Analysis

Question 36

A firm can use a trial period of employment before deciding to make an employee permanent which is known as a __________ period.

Answer 36

Probationary

Question 37

A study of what employees do who hold various job titles is called a ______.

Answer 37

job analysis

Question 38

Training that duplicates the exact combination of conditions & tasks that occur on the job is called ____ ____.

Answer 38

Job Simulation

Question 39

Orientation programs include:

Answer 39

1. Reading Handbooks 2. Informal Talks 3. Scheduled Visits to Departments

Question 40

When managers are given assignments in a variety of departments, this is called job ______.

Answer 40

rotation

Question 41

Improving an employee's short-term ability to perform needed skills is _______ while focusing on long-term abilities is ________.

Answer 41

Training & Development

Question 42

What training occurs away from the workplace to develop a variety of skills or foster personal development?

Answer 42

Off The Job Training

Question 43

A new method that is being developed to coach managers electronically is called _________.

Answer 43

E-Coaching

Question 44

What is an evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training or termination?

Answer 44

Performance Appraisal

Question 45

How many steps does a Performance Appraisal have?

Answer 45

``` Six Steps: (PCPDAD)-Performance/Communicate/Performance/Discuss/Action/Decisions 1. Establish Performance Standards 2. Communicating Those Standards 3. Evaluating Performance 4. Discussing Results w/Employee 5. Taking Corrective Action 6. Make Decisions ```

Question 46

What is sick leave, vacation pay, company cars, pension plans, & health plans?

Answer 46

Fringe Benefits

Question 47

What are cafeteria-style fringe benefits?

Answer 47

Plans that let employees choose benefits they want, up to a certain dollar amount

Question 48

What are the 6 steps to Selection process?

Answer 48

1. Obtain Complete App Forms 2. Initial/Follow Up Interviews 3. Employment Tests (Competency/Skills) 4. Background Investigations 5. Physical Exam Results (Drug/Alcohol) 6. Trial/Probationary Employment Period

Question 49

What are the steps in HRM planning?

Answer 49

1. Inventory of Organization's Employees 2. Prepare Job Analysis 3. Assess Future HR Demand 4. Assess Future Supply 5. Establish Plan for Recruiting, Hiring, Educating, Appraising, Compensating, Scheduling Employees

Question 50

What methods does Human Resource Managers use to ecuit new employees?

Answer 50

Internal - Those hired from within the organization & employees who recommend others to hire External - Those hired from outside the organization

Question 51

What are transfers, promotions and reassignments called within a company?

Answer 51

Internal hiring

Question 52

External Recruitment Sources are:

Answer 52

``` Ads Agencies College Placement Mgmt Consultants Referrals Walk Ins Internet ```