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Intro to Business > Chapter 11: Finding & Keeping the Best Employees > Flashcards

Chapter 11: Finding & Keeping the Best Employees Flashcards

1
Q

The Manpower Development Training Act of 1962 provided for the training and retraining of _______ workers.

A

Unemployed

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2
Q

The Equal Pay Act (1963) specified that men & women doing _______ jobs must be paid the same wage.

A

Equal Jobs

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3
Q

The Civil Right Act (1964) outlawed _______ in employment based on sex, race, color, religion or natural origin.

A

Discrimination

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4
Q

The Age Discrimination in Employment Act of 1967 outlawed employment practices that ______ against people 40 and above.

A

Discriminate

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5
Q

The Occupational Safety & Health Act (1970) specified that employers must:

A
  1. Limit Exposure to Hazardous Substances

2. Provide Safety Equipment to Employees

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6
Q

The Equal Employment Opportunity Act of 1972 authorized the ______ to issue guidelines for acceptable employer conduct in administering equal opportunity employment.

A

EEOC (Equal Employment Opportunity Commission

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7
Q

The Comprehensive Employment & Training Act of 1973 (CETA) provides funds for training _________ workers.

A

Unemployed

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8
Q

ERISA regulates & insures company ___________ plans.

A

retirement

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9
Q

The Immigration Reform & Control Act (1986) requires employers to verify employment _______ of all new hires including US citizens.

A

Eligibillity

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10
Q

The Older Workers Benefit Protection Act (1990) protects older people from illegal _________ discrimination.

A

Age

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11
Q

The Civil Rights Act of 1991 extends the right to jury trial and ________ damages of victims of intentional job discrimination.

A

punitive

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12
Q

The law that prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation & requires them to adapt to the workplace if necessary is which act?

A

The Americans With Disabilities Act (1990)

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13
Q

The Families & Medical Leave Act (1993) requires employers with 50+ employees provide up to _____ weeks of unpaid leave per year upon birth/adoption of an employee’s child or upon serious illness of a parent, spouse or child.

A

12 Weeks

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14
Q

The ADA (Americans w/Disabilities Amendments Act) of 2008 provides broader protections for ________ workers.

A

Disabled

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15
Q

What type of training allows employees to learn by watching others or doing in the workplace?

A

On The Job Training

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16
Q

Selection is the process of gathering information & deciding who should be hired to meet company staffing needs, under _______ guidelines.

A

Legal

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17
Q

A benefit of job sharing is _______ of experienced employees who might have otherwise retired.

A

Retention

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18
Q

The Benefits of Job Sharing Include:

A
  1. Employment opportunities for those who can’t or prefer not to work full-time
  2. Enthusiastic, productive workforce
  3. Reduced absenteeism & tardiness
  4. Ability to schedule part-time workers into peak demand periods
  5. Retention of experienced employees who might otherwise have retired
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19
Q

What Plan lets two or more part-time employees share one full-time job?

A

Job Sharing

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20
Q

Another employee who introduces lower-level employees to the right people and acts as a sponsor within the organization is a _______.

A

Mentor

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21
Q

Training done in schools where employees are taught with equipment similar to that used on the job is called ______ training.

A

Vestibule

22
Q

A human resource ____ of an organization reveals the demographics of the firm’s labor force & whether it’s technically up to date & thoroughly trained, which is an important part of human resource management (HRM).

A

Inventory

23
Q

Workers who successfully complete an apprenticeship earn the classification _______.

A

Journeyman

24
Q

The process of establishing and maintaining contacts in and out of the organization is called ______.

A

Networking

25
Q

A flextime plan gives employees some freedom to choose which ______ to work, as long as they work the required number of hours.

A

Hours

26
Q

_____ time is when all employees are expected to be at their job stations.

A

Core Time

27
Q

What work schedule allows an employee to work a full number of hours per week but in fewer days?

A

Compressed Workweek (Monrovia)

28
Q

What positions are like apprentice-like relationships within an organization where selected employees who work with assistants to higher-level managers & participate in planning and other managerial functions until they are ready to assume such positions themselves?

A

Understudy positions (undersecretary/assistant)

29
Q

The process for obtaining qualified people is called _______.

A

Recruitment

30
Q

A human resource staff member often screens applicants in the initial ______.

A

Interview

31
Q

Increasing numbers of contingent workers are who?

A

Accountants, lawyers, engineers - educated professionals

32
Q

The training to new employees that initiates them into the organization is called ______.

A

Orientation

33
Q

Companies in job-sharing plans sometimes must _____ fringe benefits.

A

Prorate

34
Q

Background investigations investigate what records?

A

Work Records

35
Q

The result of a job _____ are two written statements: a job description & job specification.

A

Job Analysis

36
Q

A firm can use a trial period of employment before deciding to make an employee permanent which is known as a __________ period.

A

Probationary

37
Q

A study of what employees do who hold various job titles is called a ______.

A

job analysis

38
Q

Training that duplicates the exact combination of conditions & tasks that occur on the job is called ____ ____.

A

Job Simulation

39
Q

Orientation programs include:

A
  1. Reading Handbooks
  2. Informal Talks
  3. Scheduled Visits to Departments
40
Q

When managers are given assignments in a variety of departments, this is called job ______.

A

rotation

41
Q

Improving an employee’s short-term ability to perform needed skills is _______ while focusing on long-term abilities is ________.

A

Training & Development

42
Q

What training occurs away from the workplace to develop a variety of skills or foster personal development?

A

Off The Job Training

43
Q

A new method that is being developed to coach managers electronically is called _________.

A

E-Coaching

44
Q

What is an evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training or termination?

A

Performance Appraisal

45
Q

How many steps does a Performance Appraisal have?

A 
Six Steps:
(PCPDAD)-Performance/Communicate/Performance/Discuss/Action/Decisions
1. Establish Performance Standards
2. Communicating Those Standards
3. Evaluating Performance
4. Discussing Results w/Employee
5. Taking Corrective Action
6. Make Decisions
46
Q

What is sick leave, vacation pay, company cars, pension plans, & health plans?

A

Fringe Benefits

47
Q

What are cafeteria-style fringe benefits?

A

Plans that let employees choose benefits they want, up to a certain dollar amount

48
Q

What are the 6 steps to Selection process?

A
  1. Obtain Complete App Forms
  2. Initial/Follow Up Interviews
  3. Employment Tests (Competency/Skills)
  4. Background Investigations
  5. Physical Exam Results (Drug/Alcohol)
  6. Trial/Probationary Employment Period
49
Q

What are the steps in HRM planning?

A
  1. Inventory of Organization’s Employees
  2. Prepare Job Analysis
  3. Assess Future HR Demand
  4. Assess Future Supply
  5. Establish Plan for Recruiting, Hiring, Educating, Appraising, Compensating, Scheduling Employees
50
Q

What methods does Human Resource Managers use to ecuit new employees?

A

Internal - Those hired from within the organization & employees who recommend others to hire
External - Those hired from outside the organization

51
Q

What are transfers, promotions and reassignments called within a company?

A

Internal hiring

52
Q

External Recruitment Sources are:

A 
Ads
Agencies
College Placement
Mgmt Consultants
Referrals
Walk Ins
Internet

Intro to Business (13 decks)

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