Chapter 9 - HR Management

Question 1

When is Team Performance Assessment done?

Answer 1

“Develop Team” - evaluate and enhance effectiveness of the team

Question 2

When is Project Performance Appraisals done?

Answer 2

“Manage Team” - supervisor evaluates employee’s performance

Question 3

Employees who believe their efforts will lead to effective performance and who expect to be rewarded for their accomplishments will remain productive as rewards meet their expectations

Answer 3

Expectancy Theory

Question 4

Employees receive special rewards (e.g parking spaces, corner office)

Answer 4

Perquisites (Perks)

Question 5

Standard benefits formally given to employees

Answer 5

Fringe Benefits

Question 6

McGregor’s Theory X

Answer 6

People need to be watched every minute because they are incapable, avoid responsibility and work whenever possible

Question 7

McGregor’s Theory Y

Answer 7

People are willing to work without supervision and want to achieve

Question 8

Maslow’s Heirarchy of needs

Answer 8

1) Physiological
2) Safety
3) Social
4) Esteem
5) Self Actualization

Question 9

David McClelland’s Theory of needs

Answer 9

1) Achievement
2) Affiliation
3) Power

Question 10

Herzberg’s Theory

Answer 10

1) Hygiene Factors = not sufficient to motivate people (e.g working conditions, salary, personal life, status, relationships)
2) Motivating agents = responsibility, self actualization, professional growth, recognition