Chapter 8 - Quality Management

Question 1

Similarity of tolls used by Plan Quality Management and Control Quality

Answer 1

1) 7 quality tools
2) Checklist - Created (plan) vs Used (control)
3) Statistical sampling - Sample size determined (Plan Quality) vs Samples taken (Quality Control)
4) Cost benefit analysis (plan) vs inspection (Control)

Question 2

When are quality audits done?

Answer 2

Perform Quality - determine if project activities comply with organizational and project polices, processes, and procedures

Question 3

Tools in Plan QM

Answer 3

1) 7 basic tools
2) Statistical sampling (determine size)
3) cost benefit analysis
4) checklist (create)
5) DOE = determine which variables will impact quality
6) COQ = cost of conformance > cost non conformance
7) Brainstorming, nominal group technique, force field analysis
8) Benchmarking

Question 4

Cost of Conformance

Answer 4

1) Quality training
2) Studies
3) Surveys
4) effort to ensure everyone knows process to complete work

Question 5

Cost of Non conformance

Answer 5

1) Rework
2) Scrap
3) Inventory costs
4) Warranty costs
5) Lost of Business