Chapter 9 Definitions Flashcards
Organization
A group of two or more people working together to achieve a common set of goals.
Organization chart
A diagram that represents the positions and relationships within an organization.
Chain of command.
The line of authority that extends from the highest to the lowest levels of an organization.
Job specialization
The separation of all organizational activities into distinct tasks and the assignment of different tasks to different people.
Job rotation
The systematic shifting of employees from one job to another.
Departmentalization
The process of grouping jobs into manageable units.
Departmentalization by function
Grouping jobs that relate to the same organizational activity.
Departmentalization by product
Grouping activities related to a particular product or service.
Departmentalization by location
Grouping activities according to the defined geographic area in which they are performed.
Departmentalization by customer
Grouping activities according to the needs of various customer populations.
Delegation
Assigning part of a manager’s work and power to other workers.
Responsibility
The duty to do a job or perform a task.
Authority
The power, within an organization, to accomplish an assigned job or task.
Accountability
The obligation of a worker to accomplish an assigned job or task.
Decentralized organization
An organization in which management consciously attempts to spread authority widely in the lower levels of the organization.
